i can imagine those things that your company stating to try working, but when the they do not work and you have done all that were advised to do and then you make an attempt to contact the professionals, ie: customer service, for assistance and you are told you are a preferred customer and yet you are unable to get through after 10 attempts. and each attempt you are disconnected from the call on Comcast's side, it is very difficult to remain loyal to a company that has a great product but no customer service quality, we are people as are you are, we only want to be treated as people that actually have a problem and not a number. take it from a guy that has worked call centers for a very long time, the culture of the call center customer service rep has gone from quality work to quantity and that's where my problems lie with your company, if your competitor's could offer me the lower service but better customer service i would jump to their service in a heart beat, but since your competitor's are just as messed as you are i don't see the point to the hassle other than maybe emailing the CEO, COO and anyone else i can, such as news channels and newspapers in the Chicago Land area to get our point across as a customer who wants quality customer service as well as a great product. you have one of the best products in my area, but sorely lacking when it comes to the quality customer service.
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