I am confused, the connection status on the xfinity site shows no service interruptions, yet I have not had service for over two days. I spent 2 hours chatting with first the internet service (who set up a technician visit), then the TV service (who cancelled the same visit). Neither side could connect to my systems after multiple troubleshooting steps. The TV service rep told me that this was due to an area outage caused by trouble with a service upgrade in my area. From what I've read here, there's a global issue and it relates to billing? Why does the xfinity site insist that I am connected? It has all along. I was able to connect to an xfinity hotspot to check the site and it has shown green light "Connected" all along. Shouldn't there have been some sort of notice broadcast to subscribers that an upgrade was in the works and a multiple day service interruption was possible? Where can I see the actual "upgrade" that's in the works? Will a refund for the service outage be automatic, or do I have to site on the line with retention to get it? The good news is that the customer service reps on the chat line were very professional and did walk through the troubleshooting steps with me. I could at least imagine that they weren't making rude comments and laughing about my plight in the background.
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