Following the unexplained increase of monthly data usage of more than 40% in the period from Sept thru Nov, I tried to reduce the data usage in Dec by turning off the WIFI on our four cell phones as well as turning off the HD on Netflix, but those attempts did not stop Comcast from accelerating their meter an additional 20% from Nov to 1,360 GB in Dec, and that is an increase of 77% from August. It seems that Comcast do not care or listen to the complaints of their customers, because their priority is money. I have called Comcast customer service a couple of times recently, and I wished I did not call them. I was put hold for at least 20 minutes and then heard the voice of inexperienced employees from overseas repeating what they were taught to say just like what the voice machines do. I called AT&T today and get a reasonable offer that includes UNLIMITED data, although with slower speed of downloading, for nearly half what I have been paying to Comcast not to count the recent extra fees for the data used beyond one terabyte. After being a loyal customer to Comcast for eight years, I finally decided to break my loyalty and become disloyal and encourage my friends and relatives to leave Comcast. I will take Comcast equipment to their nearby store next week to end their low-quality service as soon as the technician from AT&T finishes from installing their equipment in my home.
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My monthly data of Internet usage has never been above one terabyte per month prior to Sep 2019, and the monthly average for June, July and Augusts was 842 MB, but all of sudden the monthly usage of data for Sep, Oct, Nov, and Dec (still two more days to go) skyrocketed to more than 1.20 terabyte (an increase of more than 40%). We have been using the same number of electronic devices all year long and used Internet the same way we used before. Nothing has changed, except that Comcast decided to raise the bar from their end. It seems that the loyal customers of Comcast are forced to pay monthly bonuses to Comcast ten times a year and consequently do what Comcast wants them to do; buy unlimited data for an additional $50 a month. This policy will leave me no other option but to leave this company and try AT&T.
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