Can anyone suggest who I can contact for help? I can't seem to get any help other than frontline customer support. The problem is that anytime we have more than light rain our service goes out until the line drys in a day or so. When everything is dry, internet service works great and speeds/signals are good. No extra splitters and my side of the ground block is pristine RG6Q. This had been several months now and I can't get anyone out to fix the issue. I've gone around and around with Tier 1 techs and all they can do is help with resets. I finally got someone to create a "monitoring ticket" and was promised a call back after a certain time period. Naturally nobody ever called back and the problem persists.
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