About TOMV2

@RickGr4 wrote: Tom, Could you go to the "About" screen on your X1 box and provide us with your XRE and STB version numbers??? Thanks, RG RickG,   Per ur request:   XRE Server version: 1.47.04 10/22/2014 13:28 XRE Protocol Version: 2.8.0   STB Timestamp: Thu Sep 25 18:34:43 2014 STB Version: PX001AN 1.3.4p3s3 PRODse     I did not capture the XRE when I did my initial entry #122 on 10/16. However, is apparent there was a change based on the 10/22/14 XRE date. I don't know if that is a Comcast time or if that is the time of update on my STB. The STB version #'s are the same as when I 1st reported my problems.   Tom   ... View more

I would like to help with your request, but my older receiver does not have HDMI capability.   The sound on the TV's speakers do function via the HDMI feed with TV audio setting on "Surround" (or "Stereo). I can't verify that it is actually 5.1. However, it is my recollection that it did that when I was having problems with drop-outs via the TOSLINK when trying to use my receiver.   In the meantime, I'm at 5 plus days with absolutley no problems. There had to have been a change.   Good luck to those with persisting issues!!!   Tom ... View more

Re: X1 Audio - Surround drop-out apparently resolved!   There appears to have been a change with my Pace X1. My receiver now consistently handles a "Surround" setting and maintains Dolby 5.1 on all stations: live, on-demand, recorded. The setup was X1 Pace to receiver directly with Toslink optical (no change) I think that performance/behavior is now the same as I had with Comcast pre-X1. I have not verified on non-HD stations, just our normal watching behavior.   The change occurred on approximately Oct 23rd - 24th. There had been a phone VM informing us there would be a Comcast service interruption for maintenance overnight at about this date. The version information and date did not change.   This solves my complaint - anyone else?   TomV ... View more

All,   I can see that this has been going on for months.   The problem of "Surround" setting drop out on  X1 DVR system is real and it is current. My home theater set-up feeds digital sound via optical Toslink to an older Denon receiver. I have had the X1 for several months without awareness of a problem because the installer just set audio on "stereo" audio out setting. When I discovered that I was not getting Dolby Digital 5.1, I changed setting and started getting sound drop out problems. Several facts/ observations:   I have new TV and now use HDMI for Video direct to the TV instead of Component Video to TV in last set-up I have the X1 Blue Light box (PACE) with STB Version PX001AN_1.3.4p3s3_PRODse I am able to set the audio to "surround" for channels that do broadcast digital Dolby and I get quality full 5.1 sound from those  cable channels. However, on some advertisements that are not broadcast with digital sound, I lose sound altogether – none (It is the “ad muting” that my wife and I wish we could turn on, but I suspect Comcast network clients and their advertisers would “go nuts” if you provided that option) When the digital signal comes back on the network program, or on another ad that has digital sound, the 5.1 sound comes back. Sometimes the sound works for 5 or 10 seconds on those ads before it drops out If I initiate an auto select on the receiver during the silent ad I get no sound and the selection remains on Dolby 5.1. It acts as if there is no sound signal to decode. There are a number of cable channels that apparently don’t have Dolby 5.1 and there is no sound on those channels from the X1 box with “surround” output selected. To get sound I either have to select “Stereo” out on X1 box or go to another receiver source channel with a Toslink feed from the TV that it is getting via the HDMI from the X1 box and feeding an “analog” only output. With the earlier Comcast STB DVR the sound output apparently maintain a signal to allow toggle back and forth between Dolby digital 5.1 and analog ProLogic to maintain constant sound and no action on my part when switching between channels – On Demand or whatever. That is the programming (behavior) that we need to enjoy. Please let us know what can be done and when.   TomV2 ... View more