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About bbyk
since
10-14-2014
03-15-2019
bbyk
Contributor
23
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1
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0
Solutions
03-15-2019
10:01 AM
Yes, same issue in Michigan - c annot send or receive emails and content of existing emails won't load. So frustrating. Wish there was a way for them to give us an update rather than being frustrated trying to unsuccessfully use it.
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01-08-2019
09:44 AM
1 Kudo
Same, mine seems to be working. But outside of bcc'g myself on every e-mail, how do I know they are being received? It's frustrating. And I agree, way too many Comcast problems as of late.
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01-07-2019
09:17 PM
I am having this same issue.
I'm using webmail and going through safari, although earlier today i was on a desktop and used internet explorer.
If I use my phone (the xfinity e-mail app) they send fine.
I send e-mails my normal fashion and they simply aren't received by the recipients. They DO show up in my sent items as being sent (but they aren't getting delivered to the recipient). I've even sent one to myself and have had the same issue.
Figured out today that all e-mails sent since 7 am did not go through, so I used my phone app to resend them with a note about malfunctioning comcast e-m.
HELP!
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01-07-2019
09:09 PM
I have the same issue. All the e-mails I sent today from safari and internet explorer show as sent in my sent items but the recipients have NOT received. I can send them from my Comcast iphone app and they will go through. What's going on with the web version???? HELP!!!
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05-10-2018
09:10 AM
Yes, mine is now working too. Hope it's a permanent fix to the app!
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05-09-2018
06:50 PM
My Xfinity Connect app also stopped working today. Wouldn't download e-mails while on my phone data (but would with my wifi). Deleted the app and downloaded again. Now on my wifi and it won't download the e-mails. It has my contacts in there but gave me an error message. I can delete and reload app if a tech person needs it for troublshooting. I've done it twice and keep getting the same message.
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05-02-2018
11:02 PM
See earlier post re: that they are working to implement a fix overnight. Hopefully we'll all be "back to normal" tomorrow morning! I've been working with Brett to help trouble shoot and provide insight from what's happening with my situation. He's been great to work with. Best Comcast experience I've had yet...and I've been one frustrated customer!!!
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05-01-2018
02:09 PM
Just sent you private message. Doesn't look to be working on my end, so not sure what you're looking at.
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05-01-2018
10:35 AM
I have the same issue with my MacBook using web for e-mail. Can receive but it won't send. Moves it to the draft folder. I can use the mobile app to send from my draft folder from my phone. It's a workaround, but can't be permanent as it's a pain!
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05-01-2018
09:56 AM
I'm using the webpage Xfinity Connect, not the MAIL program on my MacBook. Doesn't your response apply to the MAIL program? The issue is with the webpage Xfinity Connect that I'm using.
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12-06-2017
09:17 PM
I've been on multiple internet connections such as my home internet and other internets when the recording is occurring, and the same problem still occurs...
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12-06-2017
04:58 PM
I'm experiencing the same problem as well. I have multiple recorded shows that I watch via the Xfinity TV app. Starting last week or so, the recorded shows are shorter than their actual time frame due to skipping throughout the show. This problem doesn't occur on my TV DVR, but only on my phone. Also, when I download the show it still skips. I've read numerous threads about this issue but have never seen a solution. Help is appreciated!
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