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About bbyk
since
10-14-2014
08-14-2019
bbyk
Contributor
37
Posts
8
Kudos
0
Solutions
08-14-2019
08:04 AM
1 Kudo
Yes, webmail. And it seems to be ok this am. Crossing my fingers!
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08-13-2019
10:47 PM
I'm having the same issue tonight.
I can't get e-mails to send.
I get this error message:
Message could not be sent to the following recipients: [e-mail address removed] (550 - 550 5.1.0 Authentication required )
I am using Xfinity on MacBook on Safari. I can use the app and send from my phone just fine.
HELP COMCAST!
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07-31-2019
02:37 PM
2 Kudos
ComcastAntiSpam helped me and I think mine was similar. My IP address was being blocked by Comcast.
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07-23-2019
08:15 AM
Just tried sending from my work computer using Internet Explorer and same thing...shows as sent but it is NOT delivered. COMCAST - can you help?!?
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07-22-2019
05:20 PM
I have over 10 various e-mails from this morning that haven't been received by various recipients. It's not a one-time thing. It's a pain in the butt!
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07-22-2019
05:19 PM
I don't have Firefox or Chrome on this machine, nor do I have the ability to add it.
Not pushed to SPAM folder. All e-mails in my personal gmail are forwarded to my comcast e-mail, and the test one wasn't, so second proof that it's not being delivered.
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07-22-2019
04:49 PM
Yes, I already did that. I have a gmail address also and my husband does. I've sent to both of those and they show sent via Comcast but never appear in gmail.
I wonder if it's something with the Safari I'm using. I'm unable to upgrade. I'm using Safara Version 10.1.2 (10603.3.8).
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07-22-2019
02:54 PM
This is the 3rd occurrence of this issue for me in the last year.
I have sent numerous e-mails this am and have found out none of them have been delivered.
I sent them using Xfinity Connect on my MacBook Air.
They show up in my sent items as sent. But the recipients have not received.
I went into the sent items and using the app on my iPhone, I was able to resend them...and then they were received by the recipient.
If I send to myself (i.e. cc or bcc) they do come through. But the ones I've sent to non-comcast e-mail addresses have NOT gone through.
HELP!
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07-03-2019
07:37 PM
It's taken almost 4 weeks, but Comcast has stuck with it and resolved this issue for me. Seems there was an issue with my CP&I pin not being logged in, but I was unable to do that because of a bad link on their end. They persevered, eventually sending it to their engineering group, and once I was able to get the pin logged in, the rest of it started behaving perfectly.
Did I spend 3-4 hours on the phone with Comcast? Yes.
Am I glad I did? Yes.
I'm grateful they kept after it and didn't just say "so sorry".
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06-08-2019
10:19 PM
Still not working. Spent time on phone with Comcast today, and they suggested I call Apple or iPhone help because it's not on their end. Yet, if my husband or daughter puts the app on their phone and uses my login, they have the same issue. No way this is an iPhone issue. I'm thinking it's something with the app...maybe somehow connected to my user ID? Because interestingly, when I open a fresh version of the app, I get a message saying "Trying to access your voice features? You need to set your PIN and security questions." But those are already set up for me, per the Comcast rep I spoke to today! The only notificaiton option I have is for e-mail (which is fine since I don't use the phone or text feature...although I'm signed up for it, I don't need the service). So not sure what's going on.
Anyone else having any issues with not receiving notifications or having the badge count work for their e-mails?
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06-06-2019
08:43 AM
Sometime in the last week, e-mail notifications on my iPhone have stopped working. Today I deleted the app, reboot my phone, downloaded the app and enabled notifications (like before), and it still doesn't work. Any suggestions on how to get the notifications to work again?
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04-09-2019
12:51 PM
1 Kudo
Same thing happening again today. Comcast, can you get this fixed? Is this a server issue?
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03-15-2019
10:01 AM
Yes, same issue in Michigan - c annot send or receive emails and content of existing emails won't load. So frustrating. Wish there was a way for them to give us an update rather than being frustrated trying to unsuccessfully use it.
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01-08-2019
09:44 AM
1 Kudo
Same, mine seems to be working. But outside of bcc'g myself on every e-mail, how do I know they are being received? It's frustrating. And I agree, way too many Comcast problems as of late.
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01-07-2019
09:09 PM
I have the same issue. All the e-mails I sent today from safari and internet explorer show as sent in my sent items but the recipients have NOT received. I can send them from my Comcast iphone app and they will go through. What's going on with the web version???? HELP!!!
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05-10-2018
09:10 AM
Yes, mine is now working too. Hope it's a permanent fix to the app!
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05-09-2018
06:50 PM
My Xfinity Connect app also stopped working today. Wouldn't download e-mails while on my phone data (but would with my wifi). Deleted the app and downloaded again. Now on my wifi and it won't download the e-mails. It has my contacts in there but gave me an error message. I can delete and reload app if a tech person needs it for troublshooting. I've done it twice and keep getting the same message.
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05-02-2018
11:02 PM
See earlier post re: that they are working to implement a fix overnight. Hopefully we'll all be "back to normal" tomorrow morning! I've been working with Brett to help trouble shoot and provide insight from what's happening with my situation. He's been great to work with. Best Comcast experience I've had yet...and I've been one frustrated customer!!!
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05-02-2018
11:20 AM
1 Kudo
Safari Version 10.1.2 (10603.3.8)
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05-01-2018
02:09 PM
1 Kudo
Just sent you private message. Doesn't look to be working on my end, so not sure what you're looking at.
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05-01-2018
10:35 AM
I have the same issue with my MacBook using web for e-mail. Can receive but it won't send. Moves it to the draft folder. I can use the mobile app to send from my draft folder from my phone. It's a workaround, but can't be permanent as it's a pain!
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05-01-2018
09:56 AM
1 Kudo
I'm using the webpage Xfinity Connect, not the MAIL program on my MacBook. Doesn't your response apply to the MAIL program? The issue is with the webpage Xfinity Connect that I'm using.
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12-06-2017
09:17 PM
I've been on multiple internet connections such as my home internet and other internets when the recording is occurring, and the same problem still occurs...
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12-06-2017
04:58 PM
I'm experiencing the same problem as well. I have multiple recorded shows that I watch via the Xfinity TV app. Starting last week or so, the recorded shows are shorter than their actual time frame due to skipping throughout the show. This problem doesn't occur on my TV DVR, but only on my phone. Also, when I download the show it still skips. I've read numerous threads about this issue but have never seen a solution. Help is appreciated!
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