One of our set top boxes said it needed replacing, so we followed the on-screen instructions to order a new box.
We received 2 boxes; 1 larger cable box and 1 smaller one. Both have the X1 platform and the voice remote.
1: Why did we receive 2 new boxes?
2. Why do those 2 TVs now have the X1 platform?
3: How will this affect our bill?
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