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About nmstough
since
10-07-2014
12-27-2018
nmstough
Contributor
55
Posts
7
Kudos
0
Solutions
12-23-2018
03:36 PM
I bourght a Verizon 4GLTE mobile hotspot device to use with my Xfinity mobile account. And I ordered a sim card for it. But now I am having trouble activating the sim card. I already have two lines on the account. But xfinity mobile activation department says I have to use a iphone in order to activate but the problem is that the only iphone I have is already on the account. I need an additional line to use with the mobile broadband device. Whats the trick to getting this activated?
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11-18-2018
03:24 AM
I went away from my residence for the winter with modem connected and functioning normally. Everthing was fine for a couple months then I started getting notices from my alarm system that the internet was offline. I checked the logs of the modem remotely and it showed some errors and uncorrectables. So I chatted to Comcast and asked them to send a tech out to check the line. I told them nobody would be present. Nevertheless I got a voicemail message that said the tech showed up and nobody was present. But exactly simultaneously with that the internet went out completely. It has now been 48 hours and nothing I can do remotely seems to work. I have asked Comcast on at least 5 separate chats to do something and they tell me "good news your modem is now connected again". But it isnt. On the website it shows "issue detected" and using the my account app it says the modem is not connected.
What do you think happened and what can be done to resolve this? Obviously it is not good to have all my smart home offline where I cant control anything and the alarm system is not activated.
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12-13-2017
05:17 PM
My SB8200 modem restarted after an outage last night and now I see there is Docsis 3.1 downstream channel bonding. Does this mean that 1Gbps speed is now available in the area?
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10-29-2017
05:48 PM
It shouldnt. Comcast has no business charging city tax to people not living in the city and therefore who had no say in voting for such taxes. I've noticed that all sorts of online sellers get it right, amazon.com. walmart.com, etc. They charge no city tax. So why should Comcast get away with it? I dont know about electric utility. That could be different if you are actually contracting with a utility located in the city, or affiliated with the city.
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10-28-2017
05:21 PM
Its an enormous amount of tax since this is paid on zero purchase, for instance if you have no charges on the account with very little data usage. Anyway, check that you are not paying unnecessary city taxes. I live in an unincorporated area and they were still charging city tax because there is a very small part of the zip code inside city limits. I protested this and took it all the way up to the office of the President. Finally they admitted their systems were applying tax at the zip code level with no attempt to distinguish the street address. I got my city tax refunded for a year (in advance) because they said this was how long it would take them to adjust their systems. I fully expect to have to revisit this at that time.
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10-01-2017
05:18 PM
Thats totally false. I bought an Iphone, noticed that it already had usage on the counter. With the Xfinity Mobile SIM in, it read "Verizon Wireless". I was trying to get it unlocked. Contacted Apple and they confirmed it was originally sold by Verizon Wireless and so I had a refurb. Eventually I loaded the new OS and got it unlocked. But its really shady practice for Xfinity Mobile to be selling these as though they are brand new.
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09-13-2017
10:24 PM
Thats true, but be careful because in AZ sales taxes as well as taxes on communication services come in several parts: county/state tax and separately city tax. I noticed that I was being charged both taxes on purchases and telecommunications services, even though I live in an unincorporated area. After jumping through endless hoops protesting this injustice, Comcast eventually admitted that they were pulling their tax rates off of a zip code and therefore charging everyone in that zip code the same tax rate - even though in many cases there are different jurisdictions within. I got my city tax refunded for the time being, while they work on their tax software.
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09-07-2017
09:38 PM
Just port your number to Google Voice and use the Google Voice app or Hangouts on your mobile phone. You will get calling and texting using wifi or data. And it works in Canada, Europe too.
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07-20-2017
07:50 PM
I dont see why not. The Apple phones are compatible with a lot of LTE bands both domestic US as well as overseas. Im sure it would work once the phone is unlocked.
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07-16-2017
11:02 AM
They claimed not to know anything about it and said if you dont want our service then send the phone back and pay the restocking fee.
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07-15-2017
03:20 PM
This is exactly what I experienced with the Iphone SE. I posted about it 2 weeks ago. According to Apple I was sent a refurbished phone that was locked to the Verizon network. It had prior usage. As a result I have no warranty on the phone at all. Now Xfinity Mobile is refusing to authorize unlocking of the phone, contrary to what it says on their website. This is a really shady business practice. Beware.
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07-05-2017
02:16 PM
I purchased an Apple Iphone with the Comcast Xfinity mobile service. Upon receipt of the phone and trying to set it up, I was unable to obtain verification of my Apple ID with their servers. A senior Apple engineer with tech support informed that, according to their records, the phone sent to me was a refurbished phone locked to Verizon. There was no record of Xfinity Mobile as the carrier. This seems correct as on the phone screen it says "verizon" as the network. This seems to be a very shady way to do business.
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06-30-2017
11:54 AM
Take a look at the attached screenshot. This is scary. All this to be paid every month!
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06-28-2017
03:58 PM
@otis_bartleh wrote:
@nmstough wrote:
I was thinking of signing up for Xfinity mobile service. After selecting the $12 GB per month plan I got a page with all sorts of additional tax. The total of the additional taxes was $35! Included was a state "transaction privilege tax" of $22 and a city "transaction privilege tax" of $8. This is crazy. Tax equal to 300% of the service cost? Has anyone else experienced this?
You are taxed on the full purchase price of the phone. It says this online and this is the way it is with all subsidized phones I've ever dealt with...
This isnt tax on the phone itself. On the itemized listing it says (monthly) next to both these transactions privilege taxes - as well as many others. So these are taxes one has to pay every month for the service.
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06-28-2017
02:52 PM
1 Kudo
I was thinking of signing up for Xfinity mobile service. After selecting the $12 GB per month plan I got a page with all sorts of additional tax. The total of the additional taxes was $35! Included was a state "transaction privilege tax" of $22 and a city "transaction privilege tax" of $8. This is crazy. Tax equal to 300% of the service cost? Has anyone else experienced this?
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05-20-2017
07:39 PM
@ComcastAndrew wrote:
@nmstough wrote:
I would like to start the Xfinity mobile service. But the support agent I chatted with today said I would have to buy a whole new phone! Thats crazy. I just paid nearly $1000 for the Google Pixel XL phone and thats what I want to use. Whats the method to get just the SIM card?
https://www.xfinity.com/mobile/support/article/115000868288/can-i-bring-my-own-phone-to-xfinity-mobile
I click on this link and get a bad request error. Why cant you just use english?
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05-17-2017
10:24 PM
I would like to start the Xfinity mobile service. But the support agent I chatted with today said I would have to buy a whole new phone! Thats crazy. I just paid nearly $1000 for the Google Pixel XL phone and thats what I want to use. Whats the method to get just the SIM card?
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