About Gobuxfla

@Rustyben wrote: @Gobuxfla wrote: @Rustyben wrote: @Gobuxfla wrote: @Chaset99 wrote: This is a home internet service, not a mobile internet service. Why is there a data cap? It's been a few years since I've used Comcast and come to find out 3 months in that there is a 1 terabyte data cap? There was nothing obvious pointing the data cap when I signed up for the service, this is the first that I've heard of it. After looking into it, they seem to be spinning this data cap as a good service to their customers when it's literally adding a cap for no reason just to charge those people that go over the cap extra. You literally have to pay $50 more now for the same exact service they had before. They're basically like, "Good news! We've introduced a 1 terabyte data cap! 1 terabyte is a lot of data and *nobody uses that much! Power users, you're welcome for giving us an extra $50 a month without reason!   *nobody is used as a pronoun in this advertisement due to the fact that plenty of people use more than 1 terabyte of data a month." Oddly enough after my rant last night, I unplugged my X1 box and only used a total of 3GB overnight to this point in time. Suspicious only beginst to describe my feelings. are you looking at the data counted by using the my account app, internet tab? Yes, because that is what Xfinity/Comcast said they are billing/warning us off of. check the serial numbers of all the equipment (TV set top boxes) undr the TV tab of your set top box. do you have the same equipment shown?  are you in an apartment/condo with common building wiring of cable? Yes the equipment and addresses are correct. No, it is not common wiring. ... View more

@Rustyben wrote: @Gobuxfla wrote: @Chaset99 wrote: This is a home internet service, not a mobile internet service. Why is there a data cap? It's been a few years since I've used Comcast and come to find out 3 months in that there is a 1 terabyte data cap? There was nothing obvious pointing the data cap when I signed up for the service, this is the first that I've heard of it. After looking into it, they seem to be spinning this data cap as a good service to their customers when it's literally adding a cap for no reason just to charge those people that go over the cap extra. You literally have to pay $50 more now for the same exact service they had before. They're basically like, "Good news! We've introduced a 1 terabyte data cap! 1 terabyte is a lot of data and *nobody uses that much! Power users, you're welcome for giving us an extra $50 a month without reason!   *nobody is used as a pronoun in this advertisement due to the fact that plenty of people use more than 1 terabyte of data a month." Oddly enough after my rant last night, I unplugged my X1 box and only used a total of 3GB overnight to this point in time. Suspicious only beginst to describe my feelings. are you looking at the data counted by using the my account app, internet tab? Yes, because that is what Xfinity/Comcast said they are billing/warning us off of. ... View more

@Chaset99 wrote: This is a home internet service, not a mobile internet service. Why is there a data cap? It's been a few years since I've used Comcast and come to find out 3 months in that there is a 1 terabyte data cap? There was nothing obvious pointing the data cap when I signed up for the service, this is the first that I've heard of it. After looking into it, they seem to be spinning this data cap as a good service to their customers when it's literally adding a cap for no reason just to charge those people that go over the cap extra. You literally have to pay $50 more now for the same exact service they had before. They're basically like, "Good news! We've introduced a 1 terabyte data cap! 1 terabyte is a lot of data and *nobody uses that much! Power users, you're welcome for giving us an extra $50 a month without reason!               *nobody is used as a pronoun in this advertisement due to the fact that plenty of people use more than 1 terabyte of data a month." Oddly enough after my rant last night, I unplugged my X1 box and only used a total of 3GB overnight to this point in time. Suspicious only beginst to describe my feelings. ... View more

According to your own statistics, my wife and I would have to watch 14 hours of HD movies per day for 30 days. That is physically impossible since we both work on average 10 hours to day.   My router and cable modem data usage shows no sudden spike, in fact they were down due to an increase in my work hours.   Cell phones showed a decrease in WiFi/data usage through my router month over month.   The only device we can not monitor the data usage for is our X1 box. WE ARE RETURNING IT SATURDAY MORNING. ... View more

<Edited>   We just had a surge of 800 GB per month usage. No new software. No new hardware. No cloud backup (I don't trust them).   The only culprit was the X1 box and the change on how the allocate data charges which appears to be a new thing. I'm ready to turn it in, keep the internet and call DirectTV if this duplicates month over month. ... View more

I did reach out. Your Customer Service team is useless. I'm unpluging X1 box which seems to be the culprit where Comcast is charging my data for YOUR updates to YOUR device. My WiFi/Modem data usage indicates no surge in usage so that's the only device other than the phones (which average 12 GB per month each) that does overnight downloads. I'm praying for competition in my area asap as I saw a company laying cable for Google Fiber this morning just down the street. ... View more