About JD6852

Thanks, gotpizza. I actually had done that (thanks to kind people like you, I had that link). It's apparently not an outage, so I am on hold with Comcast, which is actually progress since for the last few days, they were so busy calls wouldn't connect. So it looks like I should get some help or at least an update. Thanks, again!  ... View more

My screen is a lovely shade of burgundy with the not-so-lovely message "We're having trouble connecting the the X1 Platform. This may be temporary so please check back shortly to try again.RDK-03031"   Funny it says "may" be temporary because it's feeling pretty permanent. Lately, I'm surprised if I have service, not if I don't.    I have rebooted, as I have had to do many, many times (without success all those times and today) over the last few weeks, and because of illness and disability that is actually difficult for me.    In looking for help, I've seen various apologists suggest I should just enjoy the time with my family or read a book, and while I love doing both, I am paying for this service and at the moment due to serious illness, it's hard to do more than just lie here and watch TV,  which I can't do and rarely can these days thanks to Comcast X1. Typing this message took a ridiculously long time (so long I got logged out the first time, thanks).     Is this an outage? A problem with my box? When might it be fixed? ... View more