I made a post about this at the beginning of June, however I can no longer respond to it.
Basically, the data usage meter on the Comcast website stopped working towards the end of May. For the entire month of June, we show zero bandwidth used. It was suggested in that "If you have questions related to the Data Usage Meter, please call us at 1-877-807-6581". Someone had marked that as the best answer (which it is not the solution).
I called 1-877-807-6581 on 6/17/19 and after a lengthy phone call spent trying to get the person on the other end to simply understand the situation, I was told that they would have to escalate the matter and that a ticket would be created and I would be emailed information concerning it.
It is now almost a week later and I have received no email or any other response concerning this matter, and the data usage meter still does not work.
The reason I posted in these forums seeking a response was to avoid having to call Comcast. To say that dealing with them on the phone is a frustrating experience (if not outright counterproductive) is an epic understatement.
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Back on 5/20/19 fiber was laid in my area. We were without internet for about a day. Once it came back on for good everything seemed fine. I have Blast tier internet (1 T a month and I monitor our data usage through the Comcast View Data Usage part of the website. We ended May 2019 with 327 GB used which was really low (the previous month was 604 G .
This month we show zero data used. This cannot be accurate. It showed this back on the 2nd and I just thought it was a glitch. However, it is now 6/6 and we still have zero data showing on the website.
Has anyone else experienced this issue? Has it been resolved and if so, what did you have to do to have it fixed?
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