About 16craig

Sorry, the only paid cheerleaders in this forum are Comcast emplyees with a RED username. ______ Robert, an X1 System user Google is your friend     Who said with cash? ...with the latest equipment which I was told by a cheerleader. Funny you picked that out of my post but ignore the fact that the Legacy box didn't have the problems X1 has...   ...and what happened to the awesome slo-mo the Legacy box had and X1 does not??? ... View more

"I had none of these issues with my legacy box and neither did many of the other people who have posted in this thread.  We pay good money for our Comcast service and the fact that Comcast cannot seem to get the audio to work properly on the X1 boxes is pretty frustrating.  Many of us (myself included) have swapped X1 boxes and had technicians out to our homes to check the signal and none of this has helped whatsoever."   100% correct. Comcast and its cheerleaders they pay in here say its your equipment but yet "your" equipment worked flawlessly on the Legacy box. Comcast needs to fix the audio in their x1 box...period. ... View more

Hows that slo-motion working for ya...lol   old legacy dvrs worked great, now, not so much ... View more

@ComcastNeal wrote: @ComcastNeal wrote: @16craig wrote: @ComcastNeal wrote: @16craig wrote:           @RobertWy wrote: I have a TX-NR626.  But I use the receiver's speakers for X1 and my Samsung BD player and my PS/3.  I never use my Samsung SmartTV speakers, so I can't tell you what to do  I do have HDMI-CEC turned off in my TV.   I can't understand why you don't want to listen to 5.1 coming from the X1.   I been waiting for 3 months to listen to 5.1 coming from the X1. Problem is the  audio lag present so it looks like your watching some 60' B movies all the time. Also, My slo-motion is still not fully working, another 2.0 fix that didn't work either. Oh, and before anyone tells me that 2.0 will fix the problem... 2.o showed up on my set top and now after waiting months for this update that was supposed to fix the lag...It did not. I'm starting wonder how compentent Comcasts programmers are or if Comcast just pays crappy wages so they can't get good help. Maybe all the think tankers are farmed out to overseas people???!!!   16craig, please give me some details around how your system is hooked up and what gear you're using.  Please indicate your TV model, Surround Receiver model, and any other information you can provide.  I see you have a Pace XG1.  Can you also please tell me if you're using HDMI or component and optical for your surround (or a combination of both).  Thanks, Neal ComcastNeal, We've been through this before when I posted in a thread last year about the video lag I was experiencing with the new X1 platform. ComcastBrandon pinged my box ( http://forums.comcast.com/t5/X1/Video-lag-sync-problems-only-present-on-Comcasts-own-Sports/m-p/2438812#M53369) and that fixed the lag for a brief period of time. I repsonded to him as you can read in the link) thanking him for sending the reset and also told him it helped for only a short time. No response back from him... I posted two more times in that thread asking for a permanent fix. To this day, I've never heard back from him.   Now here I am with you Neal, with the same problem but only 2 months later without a resolution.   I'll tell you what and with due respect towards you Neal.... below are my components... you direct me how to hook them up so it works and I will follow sans buying any new cables as the old ones worked just fine with the Legacy HDDVR.    TV model. Samsung PN65F8500 Receiver Onkyo TX-NR616   1- Also, the set top still won't hold the surround setting I have selected many times, something we were told would be fixed after 2.0 rolled out. 2- AND I might add, Slo-motion still hasn't been full restored to full funcunality we used to have and just has slo-mo forward. When will these all be fixed? I getting tired of paying my bill in full every month and not receiving what I pay for. I think a credit would be order for all??   Thank you in advance.       Hi 16craig.  Thanks for the link to the post from December.  Let me dig in a bit now and see what I can find.   16craig I have a few questions for you.   1) Please indicate how your system is wired today.  I recommend using all HDMI to start.  You should come out of your Pace XG1 HDMI and go directly into the Onkyo 616 receiver.  From the receiver to the TV should also be HDMI.   2) Do you have "HDMI Through" disabled in your Onkyo 616's settings?  This can be found on page 66 of the receiver's manual.  I've also included the process to disable this function here:   -From http://filedepot.onkyousa.com/Files/own_manuals/SN29401019_TX-NR616_En_web.pdf   -To gain access to these menus use your Onkyo remote.  Press "Receiver" > HOME > ARROW TO SETUP > ENTER   -"HDMI Through" should be "OFF" for all inputs (or at LEAST the input you're using for your X1 box).     -"Audio TV Out" should be "OFF"   -You also have a "Lip Sync" option here.  Let's turn that off (for now) too, so we have a baseline to test with.   -“HDMI Control(RIHD)” should also be set to "OFF"   -You should also ensure you're receiver's firmware is current.  Use your Onkyo's remote and press  "Receiver" > HOME > ARROW TO Firmware Update > ENTER > Select “Update via NET” and press ENTER > Select “Update” and press ENTER.     Please confirm your setup is wired as per my recommendation and you've walked through the Onkyo's setup as per my suggestions here and we'll move to the next steps as required.  Thanks, Neal     Thanks for your reply @enroberts .   Unfortunatly I just had carpal tunnel release surgery and won't be able to do what you want for a few weeks as it will take some minor lifting to get to the jacks. I can tell you that in your setup it would require me to always have the Onkyo on. Thats something I don't want all the time and only want occasionally.   I can also tell you its a beotch typing with only ypour left hand but I wanted to reply to your post!!!   I will get back to you hopefully in a couple of weeks, u ntil then, how would you hook up to selectivly use either tv speakers or surround speakers.                       ... View more

@ComcastNeal wrote: @16craig wrote:           @RobertWy wrote: I have a TX-NR626.  But I use the receiver's speakers for X1 and my Samsung BD player and my PS/3.  I never use my Samsung SmartTV speakers, so I can't tell you what to do  I do have HDMI-CEC turned off in my TV.   I can't understand why you don't want to listen to 5.1 coming from the X1.   I been waiting for 3 months to listen to 5.1 coming from the X1. Problem is the  audio lag present so it looks like your watching some 60' B movies all the time. Also, My slo-motion is still not fully working, another 2.0 fix that didn't work either. Oh, and before anyone tells me that 2.0 will fix the problem... 2.o showed up on my set top and now after waiting months for this update that was supposed to fix the lag...It did not. I'm starting wonder how compentent Comcasts programmers are or if Comcast just pays crappy wages so they can't get good help. Maybe all the think tankers are farmed out to overseas people???!!!   16craig, please give me some details around how your system is hooked up and what gear you're using.  Please indicate your TV model, Surround Receiver model, and any other information you can provide.  I see you have a Pace XG1.  Can you also please tell me if you're using HDMI or component and optical for your surround (or a combination of both).  Thanks, Neal ComcastNeal, We've been through this before when I posted in a thread last year about the video lag I was experiencing with the new X1 platform. ComcastBrandon pinged my box ( http://forums.comcast.com/t5/X1/Video-lag-sync-problems-only-present-on-Comcasts-own-Sports/m-p/2438812#M53369) and that fixed the lag for a brief period of time. I repsonded to him as you can read in the link) thanking him for sending the reset and also told him it helped for only a short time. No response back from him... I posted two more times in that thread asking for a permanent fix. To this day, I've never heard back from him.   Now here I am with you Neal, with the same problem but only 2 months later without a resolution.   I'll tell you what and with due respect towards you Neal.... below are my components... you direct me how to hook them up so it works and I will follow sans buying any new cables as the old ones worked just fine with the Legacy HDDVR.    TV model. Samsung PN65F8500 Receiver Onkyo TX-NR616   1- Also, the set top still won't hold the surround setting I have selected many times, something we were told would be fixed after 2.0 rolled out. 2- AND I might add, Slo-motion still hasn't been full restored to full funcunality we used to have and just has slo-mo forward. When will these all be fixed? I getting tired of paying my bill in full every month and not receiving what I pay for. I think a credit would be order for all??   Thank you in advance.       ... View more

          RobertWy wrote: I have a TX-NR626.  But I use the receiver's speakers for X1 and my Samsung BD player and my PS/3.  I never use my Samsung SmartTV speakers, so I can't tell you what to do  I do have HDMI-CEC turned off in my TV.   I can't understand why you don't want to listen to 5.1 coming from the X1. I been waiting for 3 months to listen to 5.1 coming from the X1. Problem is the  audio lag present so it looks like your watching some 60' B movies all the time. Also, My slo-motion is still not fully working, another 2.0 fix that didn't work either. Oh, and before anyone tells me that 2.0 will fix the problem... 2.o showed up on my set top and now after waiting months for this update that was supposed to fix the lag...It did not. I'm starting wonder how compentent Comcasts programmers are or if Comcast just pays crappy wages so they can't get good help. Maybe all the think tankers are farmed out to overseas people???!!!   ... View more

"Because the X1 is using EDID and the old DVR didn't."   Well, there you have it...   They know why, but they can't fix it!!! ... View more

"It is being rolled out across all markets.  There is no timetable or where."   Back in early October you told us it was coming "shortly"... Now its February...   Evidently we were honeypotted!!!       ... View more

ComcastNeal How much more money will it cost us comsumers to get the higher horsepower "companion" add on??? ... View more

Rick, With all due respect, 1 year more on a message board is not by any means FAR longer. I’m on several boards including A/V, telephoney and supercar forums as well as moderate more than 10 times longer than you have spent in here. I believe with all that time spent I more than understand the politics and how boards are run efficiently, again, with respect. For instance, anyone who understands the politics of a board would never recommend a member to private message the mod for many reasons. First and foremost, it loads up the mods inbox with perhaps the same questions over and over that they need to answer. The mod then has to respond to all of these in private before they can start tackling what many people are waiting for in public and its probably the same question. So you see how counterproductive your recommendation is? 2- its self serving of a member to ask questions in private that should be shared in public with the other members. Addressing mods by name is something that is very normal, especially in here where evidently one mod takes care of a particular thread. Placing their name in red only is done as a visual catch for them. Its not bullying to ask for an answer, sometimes they slip through without the mod seeing them which just happened. Neal gave me the same answer you did, he has no idea, which you don’t either as you are relying on hearsay. If asking for questions directly sends a mod back into their shell, well guess what, that mod shouldn’t be here and Comcast needs to take care of that. What you suggesting, sit back, wait, is why the service industry is so horrible these days. Too many complacent people afraid to ask hard questions for no reason other than they are scared the person they are asking might not like them. This IS the place to, and I’ll use your word, complain which I’m not, I’m asking for answers to long standing issues. This is Comcast’s “Help and Support Forum”s set up by them!! We / I need help with issues that have gone on for months. Calling into accounts retention with these issues certainly is not the place to seek answers for issues. It’s a help forum setup by Comcast! Again, “Customer care line” is some girl in the Philippines who tells you she has never heard of the problem(s)... tells you someone will call you back in 48 hours but, alas, no response comes back to you. This is the place to seek help! I'm done responding to your issues Rick, I don't want to take up the space or other peoples time. You should also.  Have a good day, Craig ... View more

RickGr4 said: Not that I have ever taken a thread off topic before but this is Neal's thread and it deals specifically with audio. Let's try to keep it on track.   Because Comcast Neal asked me to detail the slo-mo issue for him, see below.   Hi 16craig.   As for your slow motion concerns, please detail what you expectations are and what you fee lis not working.  I'll follow up with the X1 team and let you know where we stand.  Thanks.   ... View more

Basically we want back the full function slo-mo like we used to have in Sept. on X1 and the legacy boxes still have.   You used to be able to, while using football to see a replay as an example...   While in play mode, Press pause button. press reverse and it would slo-mo in reverse. press forward and it would slo-mo in forward. You used to be able to toggle between slo-mo  forward and reverse by pressing each button and it would stay in slo-mo mode the entire time.   Now you only have slo-mo forward or half of the functionality back. Example,   While in play mode, Press reverse. It fast reverses. press pause, press forward, now your in slo-mo forward press reverse and it now jumps out of slo-mo mode and into fast reverse.   You can't toggle between slo-mo forward and slo-mo reverse anymore.   Again, this was old legacy technology that was a GREAT feature for watching sports. Now in the new 21st century state of the art X1 platform, they took that fantastic technology completely away for no reason. When people complained about it completely disapearing for no reason from their box, Comcast realized they made a mistake but when fixing it, only returned 1/2 the functionality, slo-mo forward only.   This problem goes all the way back into September and we still don't know when full function is coming back or even if it is. Comcast engineers patted themselves on their backs for returning only half of a great feature.   People want to know whats going on with it.   Thanks for your time and hopefully an answer for all to see.                 ... View more

ComcastNeal , So when is the 2.0 update coming to us? Thank you in advance for your answer. ... View more

Rick, PMing mods doesn't help everyone who may have the same issues and are seeking an answer. By asking questions to mods in private becomes self serving and not for the good of the rest of the people in the forum.   Again, I am asking very simple questions that deserve some sort of an answer and not ignored for weeks. If you call into Comcast all you get is some girl in the Phillipines who tells you she has never heard of the problem(s)... tells you someone will call you back in 48 hours but, alas, no response comes back to you. So Comcast starts a forum to help people who want/expect their flagship platform to work as advertised. Its Comcast who tells you how great the platform is through advertising, but yet it doesn't work like they tell you it should in the media.   Are you saying that's something we as consumers to a service should not expect? Should we just lay down, let them charge us for a service we are not getting and just say  "oh well, its top secret, I'll just keep paying for the things that don't either work, or were taken away from us for no reason(slo-mo, which still doesn't work)" I am not making anything more difficult but again, just trying to get answers to some issues that don't work and that I continue pay for. If Comcast mods are so limited and have to be cautious, one thinks they should get rid of the forum if they can't reply to some very easy questions because their hands are tied.   I suggest to you, as just a customer in this forum, that you let the mods answer the questions they are being asked instead of constantly shining their shoes. This is a service we all pay ALLOT of money for and we ALL should expect results instead of just saying "oh well, they'll get around to it someday...maybe...   Have a great day. Come on Comcast, rise up, thats all we want.         ... View more

No response from Comcast Neal on your question yet got pizza? ... View more

ComcastAndrew , I would like to know what Comcast is doing to fix the problem. I don't think thats too much to ask... Are you saying that there is an update that I haven't received to my settop box? If not, Is there an update coming to fix the problem and when will that happen? ... View more

Comcast Andrew won't respond to this issue...not sure why but it would be nice for them help  their customers through an obvious problem rather than just ignore posts like they're not there. ... View more