About CCJenn

Not yet. Looking at late August now. ... View more

Hey SeattleJeepMatt- That is correct! We started notifying impacted customers in Seattle and the conversion is targeted for the end of June, but that date is subject to change.   If you are a customer that needs to take action due to the upgrade, you will receive a letter from us shortly.     ... View more

You'll be notified when we start the program in Houston, TX. Nothing you need to do at this time. ... View more

We aren't sure yet, but you'll certainly get a notice from us if you are a customer that is impacted by this change.  ... View more

mlewellyn- Good afternoon. The MPEG4 rollout is still TBD in the Bay Area. ... View more

Hi there- I see 6 boxes on your account. The last box (it is a silver box) is the one triggering the alerts 3 times a day. For this program, if you have a box that needs to be swapped, it will pop on all TVs.   RNG150 RNG110 (4) DCH3200   If you don't have a silver box in your house, you can follow these instructions to remove the alerts.   Turn TV Alerts On or Off Press the   Menu   button on your remote control. Highlight   Main Menu, and press   OK. Using the arrow keys on your remote, highlight   Interactive TV   and press   OK. Using the arrow keys on your remote, highlight   Notifications   and press   OK. Scroll down to   Service Notifications, and then use the   right   or   left   arrow keys to turn notifications   On   orOff.   ... View more

BeachRunner19- If you can't tune to the channel, we are probably not in your area yet. That channel is only available in certain locations. If you can confirm where you are, I can check to see if you need to swap out yet. Wouldn't want you to go through exchanging if you don't have to yet!   Thanks ... View more

What market are you in Ek_1? ... View more

We'll be rolling this out into 2017 ... View more

You are exactly right. Take it to UPS store and they will handle the rest. ... View more

I don't see it on the schedule for 2016.  ... View more

Healtpro- shoot me your account number or phone number because you should NOT be receiving alerts if you don't have a box on your account that needs to be swapped. ... View more

Hi WB6- I understand. The tricky thing with this is that dates change all the time. I can let you know that Seattle,Twin Cities, parts of the Boston Region, and Detroit area are tentativley scheduled for the next few months, but these are subject to change.  If there is a particular market of interest I can defintiley give an estimate if I have it! ... View more

Hi Vogue66- I'm going to send you a private message to get your Account Information. You don't have to swap your box if you don't want to and all of the channels will still be available in SD and no need to upgrade to X1 if you don't want to.   I'm here to help! Ill send you a note in a moment and we can figure something out or remove you from any further notifications. Please know that these HD Channels will go dark depending on where you are if you have one of our old boxes (I dont know where you're located yet)    Talk to you soon. ... View more

You'll notice way better picture quality! ... View more

Hi WB6- no dates for Northern Virginia yet, so you're all set. And you might not even be impacted if you have X1 or MPEG4 capable boxes in your house. The general rule of thumb is the black boxes are good for the upgrade and the silver ones are not. Hope this helps!   You'll know when it starts in your area- we will pop alerts to your TV, Mail, Emails, etc.   Have a great day and Happy New Year! ... View more

Hi!  Can you shoot me your Phone NUmber on account or address so I can look it up? ... View more

You'll continue to get alerts as long as you have one box on your account that needs to be swapped. Once you return your old box, they will stop. If you want them stopped immediatley, please send me a PM with your address and phone number on account. ... View more

We only message customers who need to swap out equipment. Everyone else is all set! If you do need to swap you would get a letter, call, TV Alerts and emails from us so you know what's happening. ... View more

You would only receive notice if you have devices that need to swap. Check on Channel 1995 to see if you have any! If you do need to swap, we send letters, call you, emails, etc. ... View more

  Bay Area customers are going to be notified starting 12/14, so channel 1995 won’t be available until then and it won’t work for Tivo devices. Check with Tivo about your device- the CableCard we gave you is MPEG4 capable, but the device it is in may not be (for example- Series 3 won’t work with MEPG4). Tivo should be contacting you about it as well and you'll get a letter from us soon!   MPEG4 migrations are scheduled to start in Bay in February 2016 and will finish up in April 2016 (These dates are scheduled to change!), but the good news is you still have time.   If you have other devices in your home besides Tivo wait until you get a letter from us to check Channel 1995 and it will tell you if you need to swap anything other devices. You can order right from your TV once it's available if you need to swap.   Thanks for reaching out! ... View more

Hi cprecour- I  was out of the office and just seeing this response! Jay is correct, there is no additional fee for this. It''s simply exchanging one box for another. ... View more

HI Everyone- Channel Migrations occured last night in Atlanta and Central California so if you see a black screen on some HD channels, before you call in, head over to Channel 1995 and make sure your box is OK. If it says " Incompatible" you can order a new one (side note- you can only order on the box that is incompatible). If it says the box is good to go there is nothing else you need to do, but be sure to check ALL tvs in your house!   You can view all of the HD channels in SD while you wait for your new box to arrive.   Thanks! ... View more

HI volvogirl- we haven't migrated to MPEG4 in Sacremento yet, but we will soon. Channel 1995 will tell you to go to each TV to see if one of them needs to be swapped. If you didn't get a letter, or receive any communications on this you are probably OK!     ... View more

Eggalegga- thanks for making my day with this post! I'm so glad it was easy to do it and painless.  Do you mind sharing what state you live in so I can share with the teams? ... View more

Hi there- if you don't care about HD channels, then you don't have to swap. It's up to you! Once we migration the channels to MPEG4, you'll get a black screen. You can chose to swap now, later on or never.   If you chose not to swap, just send me your account information via a private message and I will make sure you aren't getting any more alerts on your TV.   Thanks! ... View more

Try www.xfinity.com/selfinstall ... View more

Eggalegga- Hi there!  You can view set up instructions here (http://customer.xfinity.com/help-and-support/selfinstall) If you go to the service center, they can swap it out easily for you. Please let me know if you have any questions. ... View more

mpreissler- sending you a private message now to get more information so I can look into this.  ... View more

Good morning- 2 hours is pretty typical for everything to load up. If you are still having issues shoot me a message and I'll investigate further. ... View more

  joepostal46- I'm sending you a private message right now. Stay tuned. ... View more

Correct- thank you! If you don't receive it within  7-10 business days, shoot me a note and I'll investigate. ... View more

Correct. Atlanta, Chicago Region, Nashville, Tuscon, Salt Lake City, Portland,Bay Area & Central California are all going through the MPEG4 HD Conversion this year into early next with more markets on the horizon.   We do send out notificatios to all of our CableCard customers and so will Tivo. If there is a better way to reach you about this transition, please let us know and we can consider modifying our tactics.     ... View more

Hi al_Kalian- There is one version of the RNG110 that doesn’t have a coax output (HD Only). If you private message me I can get you a new box with the correct output.   Thank you, Jenn ... View more

AnthonySeat- I am going to shoot you a private message to investigate more ( I need to look into your account to see the details)   Channel 1995 will always tel you what boxes need to be swaped. It will say imcompatible or compatible. Smaller boxes (we call them DTAs!) do NOT need to swapped.   There should be NO charge for shipping- I will need to investigate this more with your account.   Thanks! Jenn   ... View more

MSB725- Shoot me over your account information and I will take a look for you. ... View more

Hey Sdawkminn- I'm going to shoot you a private message to investigate in a moment. I agree, it shouldn't be this difficult and we'll make it right for you.   Thanks,  Jenn ... View more

Hi everyone- Some customers might be reporting that Channel 1995 isn't avaialble in certain areas of Chicago. Thanks to our wonderful forum users we were able to identify an issue and the teams are workign to resolve it. If you don't see Channel 1995 now, please wait a few days and it will be resolved.   If you can see Channel 1995, and you receive a letter to swap your device you can easily place an order on the TV.   Thanks everyone! ... View more

HI 2themax- I'm also in PA (Philadelphia) and I am on the look out for a schedule for this as well (I work on this project!). Right now there are no plans yet, but if I had to guess it would be in 2016 as we are doing a ton more markets then.  Look out for an alert on your TV or a letter sometime next year or check back here.   But for now you don't need to take any action.   Thanks! Jenn ... View more

Hi mclandauer- some customers were notified in error with the January 25, 2015 as a typo. We also realized that Channel 1995 wasn't launched in every area( thanks to everyone on the forums we were alerted to this issue so thank you)   1a) Is there a way to transfer DVR recordings from the old box to the new box? No, there is not. 1b) I use an external HDD with my current box to expand the storage.  Can I use it with the new box?  If so, will the recordings on it transfer over, or will it start blank again? I would check with Western Digital, but I believe yes. 2) The DCH-3416 and some other older boxes have serious issues with lag since the A31 update (there is a multi-page thread about it here somewhere).  Do the new boxes have the same issues? There should no longer be a lag issue. 3) How many tuners do the new boxes have?  To ask it another way, how many shows can be recorded/watched simultaneously? I am not 100% sure which new box you are getting, but we can research that when you get it. 4) Do the new boxes support 1080P?  My existing one only supports 720P and 1080i and struggles mightily to switch between the two. Same as above. 5) Does it use the same remote?  If not, is the new remote IR or RF? What remote do you have now?   Thanks! Jenn ... View more

Marine6268- I am sorry to hear that. I am going to send you a private message right now to investigate this for you. One thing I can promise is I can help!   Talk soon, Jenn ... View more

MarionWard- Do you want me to take you off the list so you don't get any more notifications or communincations from us around this?  ... View more

Hi nolamar- sorry that Channel 1995 isn't working! we've had a few people in Chicago say that and I am working with the teams. If you want to send me your account info I can take a deeper look.   It sounds like you have our Limited Basic plan with a small amount of channels, but if you're paying for an HD Technology Fee, you do have  HD Channels.  If you don't watch them, and just watch SD channels you don't need to take any action if you don't want. This is just for HD Customers who WANT to watch the HD channels.   Did you receive a letter? ... View more

Hey Mike- I'm going to private message you soon about this. The very small HD boxes (just a little bit bigger than a deck of cards, do not need to be replaced) We will send you exactly the right amount of boxes you need and you can find out what boxes need to be swapped out on Channel 1995 (when you receive your new devices!)   Channel 1995 is the best online experience and far exceeds the website- in my opinion!   I'll message you shortly so we can look into your account.   Jenn ... View more

Hi cdwall13451- That's bizarre it didn't let you tune to Channel 1995. I'm going to send you a message requesting address or phone number on the account and I'll investigate. Thank you for letting us know!   With this informational I'll also be able to let you know when the HD channel migrations are beginning in your area. 1/19/15 is LONG passed so I want to make sure the markets are notifying customers correctly.   Thanks! Jenn @cdwall13451 wrote: I received the letter today and attempted to access channel 1995 several times. The TV goes to channel 1999 instead. There is no channel 1995. I have ordered online instead. Also wondering why the letter states that access HD channels could be lost as of 1/19/15 which has long passed.   ... View more

Hey TonyP1- On the older boxes we can't transfer DVR Recordings, but the good news is that we have mostly everything OnDemand.  ... View more

Channel 1995 is your best bet. You need to check all of the TVs in your home and tune to Channel 1995.    The good news is, that we know exactly how many boxes in your home need to be replaced. So for example, if your living room is a a DCH3416 and you place an order, but if you have another DCH3416 in your bedroom and never checked that TV, we will send you two boxes.   You can also order on our website, or you can PM me and I'll place an order for you. Either way let me know! ... View more

The Cable Card provided from Comcast should be good as long as the host supports it. You might need to switch out the Tivo though and they can provide you options.   Thanks! ... View more

Hey Williamtodd- shoot me your Service Address or Account number and I'll look into it. You should of certainly received it now, but once I have that I can investigate.   Thanks for reaching out. ... View more

I'm glad to hear your swap went well otherwise! Sounds good about checking when you get home. Keep me posted. ... View more