About rawlsio

I had Comcast out to change out the distribution module from the line in and to adjust things to get all the levels in balance. That does seem to have solved the very worst set of problems I was having -- 1 to 2 minutes of lag time between commands. But it hasn't solved the fact that even at its best, the system takes between 1 and 2 seconds to register every single command. It's usable and I've adapted to it by lowering my expectations about how a human interface is supposed to function, but at the end of the day, this is an unhappy compromise with a substandard technology. Really disappointing. ... View more

Thanks Dave and Andrew - will put in a call before I do anything rash ... View more

Thanks - just trying to understand. As far as I can tell, all the required readings that have been mentioned (SNR above 35; upstream below 51) seem to apply to my system, so I'm not sure why we think it's a cabling problem. Is the belief that severe slowdowns in the X1 performance (like failure to process button clicks) are only the result of faulty wiring that (I guess) only occurs intermittently, and is not at all correlated to atmospheric conditions, since I get bad performance and good performance within the same day and even hour sometimes? Not a cabling expert, but "faulty wiring" just does not seem like an explanation that suits these facts. ... View more

I'm also looking at the system page 5 of 9 right now, and the SNR reads 37.0 dB. So above 35... ... View more

Not really sure what "take a look at your modem" means. Can I adjust these settings? Do I unplug/replug them? Is there an interface somewhere that allows me to change these values? ... View more

My upstream power is 46.3, so under your threshold of 51. Still highly unresponsive during peak hours and if box is recording. Does not seem like a dirty line, seems very much like a network problem. Would also like to point out that I do not have this issue with any other streaming service -- Netflix, Amazon, etc. -- which respond to button presses readily. So if the dedicated bandwidth, isolated comm channels etc are supposed to enhance the X1 experience as compared to internet streaming, it does not seem to be working... ... View more

This situation is scandalous. The X1 box is so slow to respond to commands that I routinely wait 5-6 seconds for simple commands from the remote to execute.  And if the box is recordgin something at the time, it takes up to 10 seconds.  It's impossible to tell whether the machine has actually received the command, so lots of time is spent back-tracking, etc.   has anyone ever received any useful information from Comcast (or anybody else) on how to correct this?  Seems like all these complaints are falling on deaf ears.  Time to switch cable providers I think...  ... View more