About bobbij42

On jan 19 2017 I called and spoke to comcast rep.  I am being charged $50.00 extra per month for unlimited data.  My unlimited started feb 1st.  Since then my son has been catching up on tv show now on netflix such as Longmire and early episodes of Last man Standing.  We are talking hours and hours of netflix.  My grandson plays online games.  Since I have been paying the Extra 50 month for FEB and MAR  my usage is way lower than my Nov, Dec, and Jan usage.   SO GO FIGURE. ... View more

SMELLS really fishy. around Jan 1st get notice from Comcast, my Dec usage was 1061.  Contacted Comcast on 01/05/2017 around 9am pacific time, my usage then was already 181GB,  by the end of the day 5pm pacific time was up to 316GB.  So on 01/19/2017 called and signed up for unlimited data at extra $50.00 month, at that time my usage was at 1163GB.  Now notice on 01/05 at 5pm it was 316GB, now one month later 02/05 at 5pm it is at 82GB, that is a difference of 234GB and not a darn thing has changed.  So talk about smelling fishy, this really does. ... View more

BYW what do you mean full speed. ... View more

Where do I find that information.  And why have I not exceeded 1024GB before Dec 2016?  I've been with Comcast since March 2009, when I moved to NorCal from SoCal. ... View more

My usage for Nov 2016 was 456GB, then Dec jumped to 1061GB, Jan it went up to 1983GB.  So yes lots of people are having the same problem.  I made calls to Comcast the whole month of Jan, spoke to so many different people all the way up the chain.   From what they ALL tell me is:  it is our fault the way we use internet and netflix.  Even got a new modem intalled on Jan 29th.  Usage on it thru 01/31/17 was 448GB.  Imagine that. Only problem is this household has not changed the way it uses internet, Netflix in over 5years.  One change my granddaughter and her girlfriend moved out Nov 1st.  So actually less people using.     ... View more

YES ... View more

I kind of thought so.   here's a little info you may or may not find interesting. As of right now 9:38am pacific time my data usage is at 1136GB, last night at 9:45pm it was at 1017GB.   Now I was on the phone from 7am to 8:10am with Advance Repair Team and Customer Security Assurance tier 2 in Denver, Colo. What I was told, was we stream Netflix and play video games too much.   OK.  Let's see,  yesterday I was told my data usage for June 2016 was less than 200GB then in Oct 2016 it went up to 544GB and in Nov 2016 it was at 456GB.  Now our 1TB cap went into effect Nov 1, 2016.  Our Netflix and gaming and internet habits have not changed since June 2016.  Same ol, same ol.   But according to Comcast,  it is our fault by watching Netflix and gaming too much now.    Will contacting FCC and local consumers affairs because this is just not right.   Comcast is the only reliable provider in my area so I will be adding the additional $50.00 month for unlimited data usage,  but this is also under protest. ... View more

I do all the time, usage shows up on mac address for my comcast gateway modem have been doing this checking since the first of the month.   btw my data usage as of 8:10am has exceeded my 1024 it is at 1115gb last night at 9:45pm it was at 1017gb   how about THAT ... View more

OMG  How in the heck do you think I have been keeping track of my usage.  that link is to the "my data usage" page   https://customer.xfinity.com/MyServices/Internet/UsageMeter     BTW since 8:30am pacific time this morning I have used 116GB, my date usage now reads: 1001GB   What the !!!!!!!!!!!! ... View more

Roseville, Ca ... View more

I have the modem provided by comcast, 4 table top boxes for the tv's, 1 xbox1, my son has the xfinity app on his phone.  That is it.   BTW in the last 24hrs my GB usage increased by 64GB.  How does that happen??? ... View more

I too have 5 items.  4 of them all show less than 1GBused,  the 5th is my modem as of 9:30am pacific time it now reads 821GB used.  the mac address: 8c:04:ff (you asked for the first 3).  Since my message yesterday I have used an additional 39GB.   There have been NO changes in the way we use our computers, XBox1 or TV's, for over past 5years.  So this is so frustrating and puzzling. ... View more

So are you saying it is me doing something strang?   OK let's see: Oct 2016 my GB usage was: 544GB  (also got notice on Oct 7, effective Nov 1, 2016 usage up to 1TB) Nov 2016 my GB usage was: 456BG (now according to comcast that was Nov1 thru Nov 30) Dec 2016 my GB usage was: 1061GB.   WOW that is more than double of Nov. Did nothing out of the ordinary during Dec.   By Jan 5, 2017 my usage was already up to 316GB   (OOPS) what was I doing??? As of 3:30pm pacific time today my usage is up to: 801GB.   My goodness I must be using every device in my town thru my computer plus maybe the next town over.   So DO YOU have any constructive idea why I'm going thru usage so fast.  At this rate by Jan 31 I will be somewhere aroung 1602GB. ... View more

I will try posting this again.  For some reason did not post a few min.ago. After spending over 3 days on the phone with comcast, a service tech came to the house on Sun 1/8/17.  He could not figure out the reason for outrageous sudden increase in data usage.  from 01/01/17 to 01/08/17 usage was at 628GB.   Duh just me and my grown son at the house.  Nothing going on, no excess computers, game thingys or anything else.   Tech called his supv,  then called up the line, then called up the line again and again.  Was finally told would check everything out and call back in 48-72 hours,  well that was over 90 hours ago.  Have heard nothing, even called one of the up line guys and left a message, have heard nada. Needless to say I am more than a little        off.  will now be checking out other internet provider options as well as checking with the FCC about this issue and other complaints of same. ... View more

I posted a couple days ago re: above,  I had been on the phone for over 3days with comcast, had a tech come to the house, no one could figure out over in data usage, tech called his supv, called upper big wigs, two of them,  was told would look into it and get back to me in 48-72 hrs.  Well that was over 90hrs ago.  I am really getting ______ off.  Will be looking at other internet options and guess my next climb up the data usage hill is going to be the FCC. ... View more

My data usage for Oct was 544gb, for Nov 456gb, then Jan 1 1061gb.  I have called xfinity every day, talked to so many people trying to solve problem over the phone, finally had a tech come to the house yesterday, and he was so confused he called another tech in the area and quess what that tech was in our area for the same exact reason.  He then started calling supervisors and heads of this or that and no one can figure out why since Jan 1 my usage was at 431gb by the time he got here and the night before when I went to bed it was at 372gb. Now at 6:53pm pacific time it is 696gb.  At this rate by the end of the month I will have double my cap of 1024 by at least 3times.  I have done the remove hot spots changed my wifi home name and password.    So lets see if the head guy we talked to in Colo yesterday can have his people run down what the heck is going on.  Saw posted in youtube someone else with this problem went to another provider.    If I find out anything helpful from the upper upper techs I will post it.  ... View more