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About CSM123
since
08-02-2014
02-21-2019
CSM123
Contributor
38
Posts
1
Kudos
0
Solutions
02-21-2019
03:26 PM
This is very disappointing, to be locked to the Comcast DNS Is there a plan to fix it in the future?
Also this SVG2486AC doesn't do NAT loopback, so another issue with this gateway.....
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02-03-2019
08:50 AM
I reset the XB6 to factory settings and it seems to have worked. Now I can configure ports on the modem. Much easier than the XFi app.
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02-01-2019
08:35 PM
How do I disable the XFI app on my XB6 modem so that I can use the native modem interface. XFI app is extremely slow, and almost unusable to set any advanced port forwarding etc. The Modem method is simple and easy to setup a list of ports.
HELP!
Carl
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01-18-2019
04:14 PM
My modem is on eligible list in the link above, but apparently it has to be a rented modem to work with XFi?
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01-11-2019
10:41 PM
Resolved problem. Had to so with change in gateway IP that I didn’t reset on a device. Could see device internally but gateway mismatch caused port forward issue.
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01-11-2019
10:23 AM
Thanks for the link. Have already read it. I’ve done port forwarding with many routers in past. Must be some issue with this XB6 that is peculiar.
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01-10-2019
08:45 PM
1 Kudo
I have setup port fowarding from the XB6 gateway menu (not Xfi, the Gateway homepage directly). I cannot get any ports to forward. All other functions seem ok. I did change the base LAN address to match the network (192.168.x.x) I was using with my previous Linksys Router which is no longer used. Any suggestions on what I can try next? I've tried changing firewall settings, etc. The ports I'm connecting to can be seen from the LAN side, but nothing seems to forward from the WAN.
Thanks for any help. Carl
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01-09-2019
10:44 PM
I have this same problem. I have the latest modem that is XFi compatible so I don’t understand what the issue is causing this not to work.
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12-24-2018
04:36 PM
Great. Will look forward to the update. Just wish Comcast could post things like that and I could have avoided hours on the phone with customer service that never has much of an answer. Thanks for giving me the info quickly today. Carl
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12-24-2018
03:45 PM
Yes, when someone calls on my home phone, it normally used to pop-up on the cellphone so that I could see who is calling and answer it there. Now it seems to only work if I have the app running in the background always.
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12-24-2018
02:20 PM
Ok. Logging out now. I spoke with someone last week for an hour on it so maybe already a case open. It has happened before a few times, and Comcast person resets something on the server and then it works. Then after a few weeks it stops working again. Carl
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12-24-2018
01:53 PM
Yes, using iPhone. Doesn’t work for anyone in my family. It does look like now it will work if I have the app running in background. Didn’t need to do this previously.
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12-19-2018
01:33 PM
Do I need to have the app running on phone to get it to simultaneously ring there with my home phone? I thought it worked with app in background but now it looks like I need to app always running? Carl
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12-08-2018
09:29 PM
The HDMI splitter I’m using is working great. I tried everything and this was the only solution that worked for me.
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11-18-2018
01:49 PM
Understood. The point was that the 4k DVR has more allocated total memory from what I understand. Earlier poster said that the older DVR’s had same. Maybe he’s right about the physical HDD, but the 4k DVR has advantage of more user recording space overall.
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11-17-2018
11:31 PM
My recordings were at 80% with the previous X1 DVR, and after installing the X4 DVR, it was at 10% capacity, so definitely had much more available space allocated for the 4k version. Carl
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11-17-2018
03:57 PM
The problem is not the 4k DVR, but the companion box (non-dvr). Unfortunately to get 4k companion box you need the Xi6 wireless box, and that needs the Comcast modem etc etc..... This splitter is 4k compatible as well, but that feature isn’t used with the X1 companion box that is just 1080p. Anyway, the 4k DVR has advantage of much more recording storage space, even if you didn’t have 4k TV, and it also works with the 4k main TV.
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11-17-2018
08:42 AM
I tried SIIG HDMI splitter between the cable box and the TV and it seems to be working to solve this chronic problem of no signal. I used the 4x version I had and have ordered the compact model which I assume will do the same. So nice to have a signal!! SIIG 1x2 Port HDMI 2.0 Splitter 4K 60Hz HDR Compact USB Powered Auto Scaling HDMI Splitter - HDMI 2.0a HDCP 2.2, 18Gbps, YUV 4:4:4, 3D, EDID, Dolby Digital - 1 in 2 Out (CE-H23K11-S1) https://www.amazon.com/dp/B07HB9J6RY/ref=cm_sw_r_cp_api_0Ob8BbZR9KJC3
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11-13-2018
08:40 AM
Has anyone tried a HDMI splitter between the box and the TV that would bridge/buffer the signal? Carl
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10-27-2018
10:33 PM
Mine is set to 1080p60. Still does it. I have Comcast coming tomorrow as they say my signal is low. I’m sure it has nothing to do with this, but need to get it checked off the list so that they can focus on real issue....
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05-17-2018
01:24 PM
Great idea! Hadn’t thought about using the timer. Will add that for a reboot in the mornings.
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05-15-2018
06:00 PM
I installed a smart plug so I can power cycle the Comcast box with Alexa voice command. I got tired of going behind TV to physically power cycle the box!
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04-18-2018
09:10 AM
Checked connections. When the problem occurs a few times a week just power cycling the X1 fixes. Never had this problem with previous TV. Something in the HDMI interface to the Sony is not right. Tried new HDMI high end cable. No issues with signal after the reboot, just something with initiating the HDMI connection only a few times a week.
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04-18-2018
09:06 AM
Same problem here. Only occasionally when turned on, and have to reboot th X1. Seems like HDMI communication issue.
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12-22-2017
11:09 PM
Mine seems to work better with Comcast Labs HDMI can next time on. Then at least I didn’t need power cycle of the X1. I just noticed when no signal, if you press the “xfinity” key on remote, then it will sense the signal and work ok. This might be a key to solving, based on what this sequence does. Carl
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11-28-2017
02:59 PM
I tried d different ports previously but not recently. I’m on Port 2 currently. Let us know how the V4 box works. Looks a little bigger. Same price? Carl
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11-27-2017
05:58 PM
I have latest Firmware on Sony TV and still has problem. Behaves differently with the Comcast Labs power saving on or off. Seems to be some sort of timing thing on the HDMI line. Rebooting Comcast box will fix it. Sometimes it behaves differenty if you use timer to turn TV off also. Really annoying. Hope if gets fixed soon.
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07-11-2017
08:45 PM
Same here. New update today didn’t fix it. Still have to turn off/on a few times to get signal.
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05-09-2017
09:55 PM
Here's the sequence that I have. TV comes on with timer, no signal. Turn off and on 3 times. Then it works. I have power saver on with the setting to come on with HDMI. Tried with power saver off and same. Carl
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05-07-2017
07:46 PM
Are your TV's 4K? Still have the problem a few times a week. Other times works fine. Not sure if it is after Comcast refresh or not. Got new HDMI platinum 4K cable. Still have problem. Carl
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04-23-2017
10:35 PM
I'm having problem with XBR43x800D. What is the Sony firmware version that you have now that fixed the problem? Carl
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09-11-2016
09:34 PM
Same problem here. Just noticed all my emails longer than 30 days old GONE! Chatted for an hour, but no help. Said to call the cust service phone line, so will try that next. I hope they can recover the old emails. Not good.....
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