About sntholiday

Comast needs to get some stability to this X1 platform now. We've had this service now since April and have had problems with not being able to access recordings on the DVR from the bedroom and family room. Now we are experiencing these national outages. What's going on? Makes us want to downgrade the service to just normal cable boxes. Is the only DVR service now X1? ... View more

@CCAndrew wrote: Didn't see any numbers for moca diagnostics, just moca network status enabled and moca link status link up. Thinking we need to have a tech come out like you said. Thanks for the quick response ____________________ Sorry, I forgot to add when you get to the moca section use the right arrow to go to Pg. 2 to see the numbers. Numbers should be over 200 and because you have 3 devices, you should see 3 rows and columns with numbers Here are the numbers: 0,1 = 237 1,0 = 251 1,2 = 249 2,0 = 275 2,1 = 239   ... View more

@CCAndrew wrote: Hi Brandon, We are having the same problem as Jen except both of our teminal boxes (150s) are not able to access recordings on the DVR in the living room. Sometimes they will see the recordings, but most of time they do not. A Comcast tech had us reboot the boxes which resolved the problem temporarily but was not a permanent fix. If we initiate a recording on one of the stand alone 150s we can then see the recordings on the DVR again, but again it is only temporary. Do we need to have a tech come out and check the equipment/installation? We've pretty much had this issue since the service was installed back in May. Thanks. _____________________ First thing is to check your moca diagnostics. Hold exit for 5 seconds, Down arrow 2x, and the number 2, scroll down to moca diagnostics. Post back the numbers you see or post a screenshot. Checking your signal levels all 3 of your devices are out of spec on the upstream and that could why there's no communication, you may want to get a tech out anyway to get you into specs. Didn't see any numbers for moca diagnostics, just moca network status enabled and moca link status link up. Thinking we need to have a tech come out like you said. Thanks for the quick response.   ... View more

Hi Brandon,   We are having the same problem as Jen except both of our teminal boxes (150s) are not able to access recordings on the DVR in the living room. Sometimes they will see the recordings, but most of time they do not. A Comcast tech had us reboot the boxes which resolved the problem temporarily but was not a permanent fix. If we initiate a recording on one of the stand alone 150s we can then see the recordings on the DVR again, but again it is only temporary. Do we need to have a tech come out and check the equipment/installation? We've pretty much had this issue since the service was installed back in May. Thanks.  ... View more