About Jeff5150

@Rustyben wrote: @Jeff5150 wrote: First off, I don't stream, this is all a question of a local DVR.  I also don't really believe it is some issue between local and cloud versions.  It is too much of a coincidence that two games two weeks in a row recorded less than 10 minutes in the same way, yet ALL other recordings work fine. there is a random problem (fixable) where cloud recordings are short as you describe but the DVR (local) has full recording. to test the particular recording you described, check the length of the recording on your X1 set top box connected TV and then on the stream website or smart device stream app. one should be ok where you can watch the recording. Hi Ben, Thanks for the reply...when looking into your suggestion, I found one potential thing.  First off, the recording still showed less than 10 minutes on the cloud version.  Secondly, what was interesting is that on the main recordings page on the streaming site, it said I was 100% full, yet, my DVR says 70%.  Perhaps it didn't finish the recording for this reason - though, I would expect some sort of user facing message saying this when recording something.  This may not be the issue, but, an interesting observation. ... View more

First off, I don't stream, this is all a question of a local DVR.  I also don't really believe it is some issue between local and cloud versions.  It is too much of a coincidence that two games two weeks in a row recorded less than 10 minutes in the same way, yet ALL other recordings work fine. ... View more

So, Im still lost on how to prevent this from happening.  Is it coincidence that the only two recordings this happened on where the last two games?  i.e. I have zero faith recording future games...so, what is the point of a DVR? ... View more

Yes, it has a cloud.  Also, the recording itself says its only 7 minutes long.  i.e. it doesn't say its the whole recording and only plays some of it.  It literally only recorded 7 minutes.  Also note, DVR is just 70% full. ... View more

The X1 main DVR box, same box the recording was requested on. ... View more

Hi folks, I am generally happy with my DVR except for a recent issue.  Most of my shows record as is and very little issue in the quality of the recording.  However, last weekend and this weekend, I tried recording my local NFL game (Seahawks) just like I always have.  However, the recording was only 6 minutes of a scheduled 3 hour game.  I didn't get to see kickoff and my game is forever lost.  This makes no sense to me since other recordings work and besides the past two weekends, the game records as expected.  Note, this is not a series recording, I just select to record the indivudual games.  Also note, I have the latest boxes that I received less than 6 months ago - again, no issues and yes, I have hard rebooted the box.  Anyone out there know anything I can do before I kick this service to the curb? ... View more