About moonie7

xFinity Connect app still working A-OK after running for several days. Are we ready to declare this one solved? ... View more

Uninstalled Connect app and deleted data too. App version from Playstore version is now 7.1.3.  I'm on 4.4.4 Android.    Connect 7.1.3 seems faster. I'll test too. I agree this issue seems to solved with this sw release.  We shall see. ... View more

Bummer. Called Comcast to see if they closed my CR831164475 that is this Connect app problem. Comcast closed this CR and never told me. Also no reason was given as to why it was closed. This is the second CR on this issue Comcast did this with. I guess that's one way to up your Help Desk stats  on having allot of CR's closed quickly. Ha!!!! ... View more

Reference my CR which is for different hw and I was told I still open.   CR831164475 ... View more

https://forums.xfinity.com/t5/Xfinity-Connect-App/xfinity-connect-app-will-not-open-emails/td-p/2977169/page/6   FYI. Similar issue on this forum. Over a year old of posts - but allot of complaining. Problem WAS on both iPhone and Android. Interestingly they note the "work around solution" for Android was turn off app background data updating which is available only with/after Android 5.0.  ... View more

I agree with you.   Still trying to understand how the Connect app had all my IMAP settings after I deleted all of the app's data and even when I delete the Connect app too. I still don't understands how the Connect app saves/knows my Xfinity IMAP user account settings after user data deletion. The Connect app obviously know the IMAP servers settings (the servers are theirs) but user name and password is problematic.   My bad tho, because I did not have any Android OS  IMAP accounts until I entered them. Therefore the Connect app did NOT populate the Android OS IMAP account settings.  ... View more

I think the Connect app gets it's email account settings from the Android OS. Not sure tho. The Connect app has no way to enter your Comcast email user name and password.  ... View more

Has anyone tried various IMAP account setups. For KitKat you change IMAP settings by going to Settings>>Accounts>>IMAP.   I think Xfinity Connect app reads these settings from Android OS. Options exits on port #'s, SMTP or SMTPS, SSL, SSL accept all certificates, synch freq, etc. Does playing with these effect our problem?   Comcast states the following: " Email Configuration Settings To configure an email client to use Comcast email (@comcast.net), the following settings should be used for sending and receiving email: Incoming Mail Server Name:   imap.comcast.net Incoming Mail Server Port Number: Recommended:   993 with SSL ON Only if Needed:   143 with SSL ON Outgoing Mail Server Name:   smtp.comcast.net Outgoing Mail Server Port Number: Recommended:   587 (SMTP) Only if Needed:   465 (SMTPS) SSL Encryption:   checked Authentication:   Xfinity username and password required" ... View more

I've gotten the try again tomorrow, it's your hardware, try again uninstalling they fixed the server - you name it. Only deleting all user data brings back the operation of the Connect app, but then it dies after a couple of hours. At least it did this morning.    Comcast has to fix their app or remove at least KitKat support - which will get allot of customers upset. BTW the open ticket on this Xfinity Connect app issue is CR 831164475. ... View more

I'm on Android 4.4.4 with exactly the same problem and symptoms. Today tho I can't even connect to email via Chrome browser let alone the Connect app crapping out after awhile. I ask a day ago to the tech support guy (level2) if I should setup the Gmail app for imap and see if it works for the same account. He said no setup email for imap using the default email app that came with the phone.  IT WORKS ! For over 30+hours straight! Offered to sniff tcp/ip packets on port 993 between my phone and smtp.comcast.net (ip addresses) and mail them the dump. I imagine tho level3 should be able to do this on their end. Also I don't think the Connect app has recently changed. Haven't we been at Connect app version 7.2.1 for over a month? Not sure tho. This problem has only occured in the last 10 days or so. Also the coming in thru Chrome only stopped today.  That would indicate that Comcast changed software on smtp.comcast.net or more likely their front end (in front of DMZ) to effect phone calls and texting (get for both "Connect coukd not be established. Please try again later." error message) also in their Connect app. ... View more