About dzthornton

>RickGr4 wrote: >Funny but as I watch my 65" LG OLED from 8.5 feet away... I wish I had the option to make the X1 guide font smaller... You're sitting too close!  :-)   ... View more

@RobertWy wrote: ? Do you mean like this?   Yes, this.  This kinda proves our point.  Even the program names are unreadable. ... View more

@MichikoMD wrote: I have to agree, the issue with font size is an issue but a much bigger issue is the black background and no way of changing this.  For those with astigmatism, it is very difficult to read white text on black backgrounds.  If it is possible to just change the background color to blue or any other color, that could solve some of the issues here and may even make the decription font size "look" larger.    My other huge complaint is that there is no option to turn off network logos and use the old code names like we used to have with the older boxes.  The problem is that while some network logos are easy to read (like Fox and HBO), some channels like Esquire Network and Comedy Central where the aspect ratio of the font is very wide makes it appear tiny in the guide and therefore is impossible to read.    I see that the ability is in the system to use channel aliases instead of graphic logos as my PEG channel is done that way.    It's sad that the old equipment that I replaced had more options than X1.    Wow! I guess I was away from Comcast so long I missed that Network Logo trick.     Off topic, but inspired by this post, I'd like to turn off the network logos that populate a larg corner of the screen.  When you get that, scrolling weather, scrolling updates, scrolling whatever, sometimes you can only view about 1/2 the screen.  Bah humbug. ... View more

Oops.  I kudo-ed the wrong person.  Ignore it, Rick. ... View more

@RobertWy wrote: Do you have an older TV with a square screen?     Really, Robert?  Again? ... View more

Not funny, although I hope you are trying to be.   @MisterEGas wrote: @TerriB, m y guide looks great. Maybe your need to set the proper settings on your TV.  What type of TV do you have? Maybe you need to schedule an appointment with an optometrist.   Also, can you please not respond to peoples post in the quoted section. It makes your post hard to read.       ... View more

@MycroftXX wrote: I would like to report flat failure in getting any cooperation from either Comcast/Xfinity Stores or Service Centers to test my Sony settings on X1.  Unless there is a change of heart by Comcast, nothing can be done.  I will now quit posting on this thread, since I no longer have anything constructive to offer.  Good luck, all. Thanks for trying.  Perhaps you'll find another windmill to tilt at.  We'll carry on here. ... View more

@TerriB wrote: @orlisgal wrote: IN case you haven't been reading all the posts...his issue and the terrible screen shot is, in fact, VERY SIMILAR to a lot of other people, otherwise we wouldn't all be on here.   My two TV's are new - bought them within this past year. And not everyone has the option of running out and buying 55" TV's to "fix" Comcast's problem.   If regular comcast cable boxes work, if Roku works, if Xboxes work...all on these same TV's, then it stands to reason that it's not the TV's fault or the user's fault for this issue.    Comcast could quiet everyone by saying, "This is a known issue; we realize it's bad; we are working on a solution...and should have it fixed by...whenever." Then point everyone to that thread, and hopefully Comcast will have it fixed by then.   Have a nice day.   But to continue to intimate to each new person who comments that they are the only ones with this issue is absurd and not helpful.    PREACH and you took a page from my book. I just hope you don't get the standard pushback from the happy campers who think we are wasting our time and that there aren't that many of us with the problem. They tell us we need a new compatible (whatever that really means) HD TV every 5 minutes, we should sit with our noses on the screen, go back to legacy box,  go to the eye doctor and we should shut up because Comcast is not at fault and doesn't care. Your suggestion about what Comcast should say is spot on. Unfortunately they won't even comment that we have the problem.   Plus they've labeled the issue "Solved." ... View more

@RobertWy wrote: @Rustyben wrote: looks pretty sharp to me (I mean not fuzzy). good contrast set up. The "fuzziness" comes from the iPhone camera.  I was trying to show how much contrast all my TV's have.   It's not that fuzzy in person. Thus my previous point that any picture of my TV screens showing the actual illegible guide & program descriptions would be blamed on the camera by our Comcast apologists. ... View more

Yes, that is what I, too, would like to see.  How did you have to manipulate the image?  There is NO way the guide and program information on any of my TVs is this legible! ... View more

@walt_pittsburgh wrote: I used to think the same thing on our X1 DVR.  Over time, I narrowed it down to the following: 1) If I had a program on the record list, it may have not recorded  because the program guide was updated after it went on the record list to show it's a Repeat.  An example is the Carbonarro Effect 1/2 hour show that may have 3 scheduled recordings, but they are all repeats but not noted as repeats when I scheduled them. I set me record options to not record repeats. 2) The program did not record because it ran very late typically due to sports programs running over. The late afternoon Sunday NFL games are a good example. The network tried to catch up, but if the last show in the evening you are recording (say 10 p.m.) has not started, and it's nearing 11 p.m. or midnight, they will show the program at another time or just move the episodes forward on their regular schedule. . 3) In the middle of the night, your X1 system may be rebooted due to software updates. Your system shuts entirely down for a few minutes when this occurs. Do you record in the middle of the night. 4) On a rare occasion, I have seen an error message that says the DVR had a mechanical or systems problem and had to shut down and reboot.   I realize you have have a different problem, but these are things I have found. Good luck. Thank you for your suggestions.  We've never gotten any error messages.  Perhaps some of the recordings may have been interrupted by the reboot, but not the dozens that have disappeared.  And at one point they have been in the Saved folder (I've even started watching some) and then they just disappear.  I will now take this to another forum. ... View more

I know this is off topic but, in addition to the font issue, our DVR has begun dropping recordings in no discernable order and for no discernable reason (disc is at most 70% full).  Most are not available On Demand. And none are available in the Recently Deleted area.   Is this Comcast's way of getting even with me for complaining about the lousy font?  Aaauuuggghh. ... View more

@RobertWy wrote: @dzthornton wrote:      NO!  You are not the only one offended.  If John used the proper terminology, he might get some picture of screens...if he weren't so angry.  And so convinced he is right.  I will even abmit he is right about his TVs.  Perhaps he should find another topic.  A screenshot from my computer monitor has nothing to do with the problem.       Computer monitor?  You don't mean you are using a computer monitor with the X1 box? No, I am not using a computer monitor with the X1 box.  My point is that screenshots are of computer screens, not TVs. I believe John wants shots (photographs) of the Guide and Show Information screens on TVs where they are impossible to read if you are more than 4 feet away. ... View more

@TerriB wrote: John,   Are you serious that  the long list of those who have expressed frustration and displeasure with not being able to read the guide and program info are NOT to be believed because we are not posting more screen shots?  So basically you are calliing us liars. Am I the only one totally offended? Screen shots have been posted and/or shared with  Comcast reps.  Comcast does indeed believe we can't read it but they aren't going to do anything about it. Their silence tells that tale.  As forum members and customers for a very long time we have shared possible solutions like settings work arounds but nothing helps. We have called with our issue and had techs come to look and they can't do anything (changing the box does not help) and they ask us to call back and escalate so we do.  Other than the blurry small font on the guide program info I have clear beautiful crisp picture, color,etc. I can read tiny little print on network scrawls at the bottom and top of the screen so its NOT my eyes.  Signal strength  at my house is just fine. Could read the guide and info just fine before they changed it.   "I'm not saying you're alone, I'm saying that if you (and everyone else having the issue) refuse to post screenshots in a public area, how can you expect people to believe you? How do you know there's not just a technical issue that is taking Comcast forever to figure out, and fellow users might have a solution already?"    NO!  You are not the only one offended.  If John used the proper terminology, he might get some picture of screens...if he weren't so angry.  And so convinced he is right.  I will even abmit he is right about his TVs.  Perhaps he should find another topic.  A screenshot from my computer monitor has nothing to do with the problem.       ... View more

@John3758 wrote: @TerriB wrote:   There is no need for me to post a screenshot to  prove one darn thing and I don't appreciate the word 'refused'. If all of us who cannot read the font would do that this forum would be clogged with them. Some have posted screenshots and thats enough. Why would we say we can't read it unless we can't? We are not posting about it to hear ourselves! Happy that you can read it all. Except the people that posted screenshots are of the ones that have no issues.   Yes, you are basically refusing to post a screenshot. The wording is accurate.   We don't need everyone to post a screenshot, just a few people.     If you insist on the wording being accurate, what you want people to post are pictures of their screens, not screen shots.  There IS a difference.  Pictures of the screen depend entirely on the camera used to take them, and so are most likely not an accurate representation of what actually appears on the screen.     ... View more

  See how easy it is to add a screenshot.     Ah HA.  So you really want a picture of the screen.  Not a screen shot.  Semantics matter. ... View more

@RobertWy wrote: @dzthornton wrote: @John3758 wrote: Come on guys, post screenshots of the hard to read text. I'm sure part of the reason Comcast hasn't fixed this yet is because people are not posting screenshots, so they cannot see/reproduce the problem. @RobertWy wrote: @dzthornton wrote: @John3758 wrote: Come on guys, post screenshots of the hard to read text. I'm sure part of the reason Comcast hasn't fixed this yet is because people are not posting screenshots, so they cannot see/reproduce the problem. Ask me if I have any sympathy that Comcast cannot see the problem. In other words, you don't want us to help you with your issue? Of course I'd take actual help (instead of innumerable suggestions to buy a new TV or sit closer). You don't "see" the irony that Comcast need screen shots so they can  , so they can "see/reproduce the problem." ... View more

@John3758 wrote: Come on guys, post screenshots of the hard to read text. I'm sure part of the reason Comcast hasn't fixed this yet is because people are not posting screenshots, so they cannot see/reproduce the problem. Ask me if I have any sympathy that Comcast cannot see the problem. ... View more

You picture is wonderfully legible. Because it's EXPANDABLE!!!! Our point. ... View more

"I tryto support all sides of this issue but that fact remains that Comcast has not made any comments or announcements about allowing changes to the guide font size. It is not happening any time soon, if ever." Rick--no you don't! Despite all the evidence on this forum from folks who have new large HD sets who are unable to read the guide, you persist with "I support the X1 guide in it's (sic) form." If you are so happy with it, why do you insist on posting to this forum? We don't need a Comcast apologist, we need help. ... View more

@TerriB wrote: There is a feature I was not aware of under 'accessibility settings' called Voice Guidance Beta. Its intent is to help with navigation learning process and for sight impaired and there is also  a 'help' video about it.  The good news is that once its turned on and you have a program highlighted a voice will read all the time/ channel/show information including the program synopsis.  The bad news is that you have to put up with the voice for all things as you navigate and that is annoying. Thank you, Terri.   ... View more

@geek46 wrote: @dzthornton wrote: @geek46 wrote: @RobertWy wrote: I sure wish someone would post a link to a picture of a guide with microscopic font. Gee.... that has to be the 10th time I have seen this request, but NOT ONE person who complains is willing to do it.... I wonder why?????   -=Ray=- I can't imagine being able to take a picture that duplicates what I see--or, rather, what I can't see.  Just imagine how tiny the font would be in a 2" by 3" photo!     Being ignored by Comcast is one thing.  Being skewered by a Comcast customer (?) and apologist is uncalled for.   Huh?  My Galaxy S4 will take a pic that when viewed with the right software (high resolution) can be any size I want it to be without degradation of pic.... No to mention my Canon, my Nikon, my Sony, etc etc etc   I was not SKEWERING anyone with that post... you just took offense to it.   No harm no foul. -=RAY=-  I'm quite sure that, if I posted a picture of the tiny print in the guide and program descriptions, I would be subject to all sorts of post saying either that the resolution of my photo was bad (and therefore there's no problem with the font size) and my TV is old/small (neither is the case). ... View more

@geek46 wrote: @RobertWy wrote: I sure wish someone would post a link to a picture of a guide with microscopic font. Gee.... that has to be the 10th time I have seen this request, but NOT ONE person who complains is willing to do it.... I wonder why?????   -=Ray=- I can't imagine being able to take a picture that duplicates what I see--or, rather, what I can't see.  Just imagine how tiny the font would be in a 2" by 3" photo!     Being ignored by Comcast is one thing.  Being skewered by a Comcast customer (?) and apologist is uncalled for.   ... View more

@gotpizza wrote: Is this title better?  Yes.  That was my original subject line. ... View more

@TerriB wrote: We must stop using the subject that says Font too Large now that we know its the zoom bug. Just having the words Font too Large is the worst thing in the world for Comcast to see being posted. We will NEVER get them to allow us to adjust . I am not amused by the change of topic from small font size to large font size.  If you don't have the problem, lucky you!  Stop  interferring, go away and let the rest of us try to get Comcast to pay attention to a real problem. ... View more

@TerriB wrote: Not a bad idea at all. By the way this thread was closed due to original issue supposedly being answered and  I disagreed so I pushed back and got it re opened. I was very happy that they listened to me. Thank you, TerriB, for pushing back.  There was certainly no solution offered by Comcast, or anyone else. ... View more

This is NOT a solution! ... View more

Thank you for your prompt reply.  I'm not happy with it, but I appreciate your response. ... View more

"Guide" is not an option in my Tools/Preferences Menu.  Any other ideas?  Any help will be greatly appreciated! ... View more