About fxg

Found the issue, whoever installed the metal cylinder filter did not weather proof it correctly, I unplugged it and one end had quite a lot of water in it, probably from the ice/snow storm we had last Thursday, which make sense the speed would deteriorate starting Friday.  Dried it thoroughly and plugged back in, speed test is back to 300+   Though I double checked the modem status after the speed is back to normal, does this look ok now or are there still concerns I should contact support? Including Upstream:   Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked 256QAM 13 577.75 MHz -7.10 dBmV 38.61 dB 2243 15053 2 Locked 256QAM 14 583.75 MHz -6.60 dBmV 38.61 dB 2626 11598 3 Locked 256QAM 15 589.75 MHz -5.30 dBmV 40.37 dB 1927 18130 4 Locked 256QAM 16 595.75 MHz -7.40 dBmV 38.98 dB 2121 24386 5 Locked 256QAM 17 601.75 MHz -6.80 dBmV 37.64 dB 2590 25739 6 Locked 256QAM 18 607.75 MHz -5.00 dBmV 38.98 dB 2152 21636 7 Locked 256QAM 19 613.75 MHz -7.50 dBmV 38.61 dB 2389 17797 8 Locked 256QAM 20 619.75 MHz -8.70 dBmV 37.64 dB 1649 15786 9 Locked 256QAM 21 625.75 MHz -4.50 dBmV 37.36 dB 3544 24693 10 Locked 256QAM 22 631.75 MHz -3.30 dBmV 38.61 dB 2900 25321 11 Locked 256QAM 23 637.75 MHz -5.50 dBmV 38.98 dB 1933 22453 12 Locked 256QAM 24 643.75 MHz -3.60 dBmV 38.61 dB 2148 16169 13 Locked 256QAM 25 649.75 MHz -2.10 dBmV 38.98 dB 2023 21293 14 Locked 256QAM 26 655.75 MHz -3.80 dBmV 40.37 dB 1929 12957 15 Locked 256QAM 27 661.75 MHz -3.50 dBmV 40.37 dB 3122 18013 16 Locked 256QAM 28 667.75 MHz -4.00 dBmV 38.98 dB 3063 19524 17 Locked 256QAM 29 673.75 MHz -4.60 dBmV 38.98 dB 3556 22028 18 Locked 256QAM 30 679.75 MHz -4.50 dBmV 38.98 dB 1996 16981 19 Locked 256QAM 31 685.75 MHz -7.60 dBmV 37.64 dB 39775 16208 20 Locked 256QAM 32 691.75 MHz -6.80 dBmV 37.64 dB 1793 15468 21 Locked 256QAM 33 697.75 MHz -4.10 dBmV 38.61 dB 1733 16877 22 Locked 256QAM 34 703.75 MHz -5.50 dBmV 37.64 dB 536319 3503123 23 Locked 256QAM 35 709.75 MHz -7.20 dBmV 38.61 dB 9197851 5614010 24 Locked 256QAM 36 715.75 MHz -4.90 dBmV 38.61 dB 1017476 1984141 25 Locked 256QAM 38 721.75 MHz -4.50 dBmV 38.90 dB 619021249 3220483 26 Locked 256QAM 39 727.75 MHz -6.20 dBmV 38.60 dB 1043 19544 27 Locked 256QAM 40 733.75 MHz -5.20 dBmV 38.60 dB 695 5279 28 Locked 256QAM 41 739.75 MHz -3.80 dBmV 39.20 dB 1381924960 128130617 29 Locked 256QAM 42 745.75 MHz -3.20 dBmV 38.90 dB 947 2244 30 Locked 256QAM 43 751.75 MHz -3.70 dBmV 38.60 dB 958 4363 31 Locked 256QAM 44 757.75 MHz -4.20 dBmV 38.90 dB 430 1616 32 Locked 256QAM 45 763.75 MHz -5.80 dBmV 37.60 dB 409 1330     Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 2 5120 kSym/s 30.10 MHz 49.75 dBmV 2 Locked ATDMA 4 5120 kSym/s 17.30 MHz 49.00 dBmV 3 Locked ATDMA 3 5120 kSym/s 23.70 MHz 49.50 dBmV 4 Locked ATDMA 1 5120 kSym/s 36.50 MHz 50.00 dBmV     ... View more

Thank you, do you have any suggestion on how to get suppor this information? I've called/chat 3 times and they never once asked for this and just go through their script of diagnosing the modem and sending restart signals.  I did ask for a tech on the last call but they said it will cost $70 to get a tech out here, what's the best way to communicate with them on this? ... View more

Here's my modem stats, let me know if there's anything else I should post, channel 26 to 32 says "Not Locked"   Startup Procedure Procedure Status Comment Acquire Downstream Channel   Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK   Security Enabled BPI+ DOCSIS Network Access Enabled Allowed   Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked 256QAM 13 577.75 MHz -10.50 dBmV 38.61 dB 679 1672 2 Locked 256QAM 14 583.75 MHz -8.90 dBmV 38.98 dB 704 1848 3 Locked 256QAM 15 589.75 MHz -9.50 dBmV 37.64 dB 960 1956 4 Locked 256QAM 16 595.75 MHz -11.00 dBmV 37.64 dB 905 1881 5 Locked 256QAM 17 601.75 MHz -9.90 dBmV 37.64 dB 981 1905 6 Locked 256QAM 18 607.75 MHz -11.10 dBmV 36.61 dB 877 2029 7 Locked 256QAM 19 613.75 MHz -13.00 dBmV 37.36 dB 817 2708 8 Locked 256QAM 20 619.75 MHz -11.70 dBmV 37.64 dB 786 2138 9 Locked 256QAM 21 625.75 MHz -14.00 dBmV 34.93 dB 1894 8508 10 Locked 256QAM 22 631.75 MHz -16.60 dBmV 34.48 dB 2292 13131 11 Locked 256QAM 23 637.75 MHz -14.20 dBmV 35.60 dB 1095 6322 12 Locked 256QAM 24 643.75 MHz -16.00 dBmV 33.96 dB 1504 4772 13 Locked 256QAM 25 649.75 MHz -19.60 dBmV 31.92 dB 1282 6988 14 Locked 256QAM 26 655.75 MHz -18.60 dBmV 32.68 dB 938 1503 15 Locked 256QAM 27 661.75 MHz -17.90 dBmV 33.38 dB 2356 3065 16 Locked 256QAM 28 667.75 MHz -19.70 dBmV 31.99 dB 2308 3880 17 Locked 256QAM 29 673.75 MHz -19.50 dBmV 31.34 dB 2076 5665 18 Locked 256QAM 30 679.75 MHz -19.60 dBmV 31.62 dB 1035 1174 19 Locked 256QAM 31 685.75 MHz -21.60 dBmV 29.81 dB 7587 1371 20 Locked 256QAM 32 691.75 MHz -19.10 dBmV 31.92 dB 1059 1021 21 Locked 256QAM 33 697.75 MHz -17.20 dBmV 33.49 dB 914 1015 22 Locked 256QAM 34 703.75 MHz -20.80 dBmV 30.59 dB 402305 2636605 23 Locked 256QAM 35 709.75 MHz -22.90 dBmV 28.50 dB 1616372 3866909 24 Locked 256QAM 36 715.75 MHz -21.90 dBmV 29.23 dB 444232 1944096 25 Locked 256QAM 38 721.75 MHz -24.00 dBmV 27.30 dB 91454404 488814 ... View more