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About D-man
since
05-15-2007
08-06-2019
D-man
Contributor
70
Posts
5
Kudos
0
Solutions
08-06-2019
12:57 PM
A couple of times lately when I have had an extended absence greeting set, I noticed the phone ringing and nobody left a voicemail. I finally called it myself and I heard my extended absence greeting but at the end it just says "goodbye" and won't let you leave a voicemail. Is there any way to allow this?
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09-14-2018
09:48 AM
Just curious about this.... What would happen if you pre ordered it as a new line, then when you receive it, switch Sim cards with your current phone so your new phone would have your existing number? The new Sim card with the new number would be in your old phone but since there is no charge per line, you just don't have to use it. You can then eventually cancel that line. Would this work, or am I overlooking something obvious?
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03-31-2018
10:52 AM
I just wanted to mention that I received an email yesterday saying that I qualified for the promotion and would receive a card in 16-18 weeks as long as I make no account changes.
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03-23-2018
05:15 PM
Because I read all the posts here about people not getting their gift cards, I want to get ahead of this. When I bought my phone last week, I was told I do not need to do anything as far as the rebate and that it is automatic. Am I supposed to get a confirmation email or anything and if so, how long does that take?
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03-12-2018
07:26 PM
I normally don't get insurance on phones, but I might just get it for the first month since its only $12 because I will be travelling a lot during the month. Does anyone know how to cancel these? Is it as simple as going to your account online and cancelling, or is it going to be a big ordeal calling and being put on hold and waiting for someone who knows what to do?
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03-09-2018
06:44 PM
Thanks Mike, that is a good recap of the promos. I think I will just go for it (in store so I don't have to worry about shipping problems I read about here!) because the longer I wait, the longer I am paying more money on my bill.
The gift card thing does sound a little scary but I do believe if you truly qualify for it and fight hard enough, you will eventually get it. I have received gift cards from Comcast in the past and sometimes they arrived properly, but one time I got the runaround. I found a way to email a Comcast executive and she responded right away and I got the gift card.
One thing I wonder about in the future is, if these promos are only for adding new lines, and there is no fee for additional lines, what is to keep someone from adding a new line to get the rebate and then just cancelling their old one? Sounds like you can swap sim cards so you wouldn't be losing your number so you could even just wait the 90 days and cancel the new line.
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03-08-2018
10:44 AM
You probably can't tell us even if you do know...but just thought I'd throw it out there. I definitely want to buy a S9 but I always like to wait at least a few weeks after a new device is released before I buy it. Any word of what there might be after the $250 promo expires on the 22nd?
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03-07-2018
04:53 AM
Hey Derek, What ever happened with this? I brought a phone over from Verizon the other day and when I log in to My Verizon, it shows that device as suspended and still includes the $20 line access fee for that phone when I look at my plan. Does that go away on its own eventually, or did you have to do something?
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03-06-2018
08:52 PM
Whoa! I think you are right. I reset the monthly data counter right after that, but I I remember getting high speeds in the 40 s. I just ran a speed test on my other phone still on Verizon and got both upload and download speeds in the 40 s and the data used was 48 MB and 55 MB. So that's .1 GB right there. I ran 3 or 4 speed tests in different places so I guess that did it. I did not realize they used so much data! I guess the good news is that the speeds were fast! Thank you for clearing that up for me.
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03-05-2018
08:20 PM
I literally brought a device over to XM 3 hours ago. I ran a couple of speed tests in the parking lot and came home where it connected to the home wifi. I logged on to the xfinity mobile website just to see how I can view my account and it says this line has .4GB of usage already. That is impossible! It is on wifi and even if it weren't, nothing was used yet. Can Comcast Ken or someone please send me a private message? I want to make sure something is not wrong because this phone has averaged 2 GB of usage or less for the past few years so I find it extremely unlikely that nearly a half of a gig was used in 3 hours!
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02-24-2018
04:01 PM
Actually you guys may have convinced me in another way. My wife has the iPhone 6 and says it still works fine. It's in good shape and not cracked or anything. We were just going to get an iPhone 8 because of the $200 gift card but now I'm thinking of just moving that phone over now and really saving a lot without the phone payment. I guess the only downside is missing out on a deal or rebate when she finally upgrades, but if she's happy with, it might be a good idea. I don't see a huge difference between the two phones anyways. Thanks for the replies.
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02-22-2018
09:01 PM
Oh come on, I am not like that! I guess I just want to hear more good stories than just bad ones! At the very worst, if I port one line to XM and buy the phone there and it is a total disaster, I can always move that phone back to Verizon once I pay it off, right?
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02-22-2018
08:01 PM
Based on last the past 12 months of the data I used with our two current Verizon phones, I would have saved $462 over that time being on the pay per gig play with XM. Seems like a no brainer to switch, right? It is even time to upgrade our phones so I don't know mind buying them there. But why am I hesitating? I hate reading all the bad things in this forum. AHHHHH this is so frustating! Come on guys.. convince me one way or another :) I probably need to make a decision by tomorrow to take advantage of that $200 iphone gift card.
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02-22-2018
07:22 PM
That is what I read too and you're right, it isn't clear. I guess I can understand them charging a fee if you still owe half on your phone because they are basically giving you $400-500 for your used phone in a way. But if you already own your phone outright, I don't think they would charge. I imagine though in the future when there are rebates for a phone, you wouldn't qualify if you are just using it to upgrade your line. Hopefully someone can clarify this.
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02-22-2018
04:53 PM
So if you are on a device payment plan, you can turn it in when half of it is paid off and get a new phone and pay $70 for it? But if it is paid off, can you get a new one any time with no fee?
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02-22-2018
04:09 PM
I am on the verge of trying this out with at least one phone to start with, but I admit I am a little nervous after reading through the forums. Anyways, my question is about future upgrades costing $70 or $30 for iPhones. Is that saying that after 2 years (or whenever your phone is paid off), you have to pay a $70 fee just to buy a new phone at full price from Xfinity?
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02-21-2018
08:20 PM
Thanks for the clarification on the gift card. Is it an automatic thing, or do you have submit a form or something?
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02-20-2018
12:17 AM
When you got yours, was it a ported number or a new number?
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02-19-2018
02:24 PM
1 Kudo
Can I stop by an Xfinity store and purchase a phone (with monthly payments) and activate it when I get home? I want to pick one up for my wife this week while the $200 gift card offer is still in effect but it's going to be difficult for us to find a time to both go. I imagine this wouldn't be any different than purchasing one online and activating it at home, right? And for the gift card, do you have to purchase it by the 25th or activate it by then?
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02-12-2018
10:53 AM
Can phones purchased online be returned in the store?
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02-09-2018
11:24 AM
If you purchase a new phone using the monthly payment plan, are you able to later on pay it off early, or at least apply a big chunk of money toward it to reduce monthly payments?
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02-09-2018
11:22 AM
Just browsing through the posts on here, there are countless posts about shipping scams, return problems, etc. While I would bet there are a lot more satisfied customers than not, and understand most people just post problems to forums, I am wondering if it is just better to get a phone at an Xfinity store if you have one nearby. You would still get the $200 promotion and if ther are any problems, you could just return it there, right?
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02-02-2018
06:31 PM
Right now, we have two phones and a watch on Verizon and I have been waiting for either the next deal on Samsung phones or waiting for my contract and phone payment to run out on Verizon before I switch (yes, I have a stupid smart watch that is under contract until June that is screwing up the whole thing. I may just break the contract when I find the phone I want). Anyways, my wife has an iPhone that is paid off so I was thinking maybe I would just port hers over to Xfinity for now. We typically only use about 4GB per month between us so if I move hers over and she only uses 2 GB a month, I can drop my shared data amount on Verizon and we will still end up saving. Anyways, since the iPhones have the $200 rebate, it might be a good time for her. I guess what I am asking is, when I eventually switch mine over later on, is that going to confuse things or cause any problems, or will we just be able to immediately start sharing from the per GB pool?
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02-01-2018
12:01 AM
Ok got it, thanks! I am able to switch boxes through the mail where they can ship me one so I don't have to go to the store? Or is the store the only way?
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01-31-2018
11:45 PM
Since my question was answered about the secondary boxes in my home (and I can't reply that thread), I started doing some research and found the box comparison chart. So, my understanding is that when I got this installed (when X1 first came out) I got the RNG150 on the second TV because that is all there was available. It appears now there really is no need to have that box because there are better ones for the same price.
Now, it was recommened to swap that for the XG2 which is the same price. I was just looking at that comparison chart and see the xi3, xiD and xi5. Besides the xi5 being wireless, what is the purpose of those other 2 boxes? If they have no tuners and use a tuner from the xG1 box, and all the non DVR boxes are the same price, why would one choose on of those over the XG2?
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10-20-2017
12:19 PM
Just checking back on this since it's been a few weeks. How has your experience been?
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10-03-2017
11:35 PM
I guess I am not concerned about dealing with anyone, I am concerned about the service. I hear all these horror stories on here. I have been a Comcast customer for 15 years and Verizon for 20 and never even really had to deal with customer service. Everything just works. So disregarding any shipping or other one time issues, I am looking to hear about the service in general from those who have had it for more than a month or so.
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10-03-2017
07:41 PM
Since I am already a Xfinity subscriber and don't use a lot of data between the two phones we have, the pay per gig plan with Xfinity would save me a lot of money. I am just curious to hear your experiences coming from Verizon. Since it uses their network, is everything pretty much the same?
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