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About ajwadkamal
since
06-13-2014
02-01-2019
ajwadkamal
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01-07-2019
01:33 AM
I dont know how to look for error logs. Can you tell me where to look for? And what could be the issue for slow speed?
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01-07-2019
12:12 AM
Here are the links to the error pictures: https://imgur.com/a/jfPdazI
And the model of the modem is technicolor cgm4140com. The X5 modem router.
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12-30-2018
05:28 PM
12-30-2018
05:27 PM
12-29-2018
02:15 AM
I am not at all expecting 1000 mbps but, atleast close to 800 mbps. And if gigabit speed can only be achieved by hardwire then maybe Comcast should make a new ad for gigabit using computer with hardwired instead of current ad with all devices wireless. And I have pretty much tried everything on that troubleshoot list, the main culprit is modem signal is weak and for some bizzare reason no techs that come to my apartment want to fix the issue.
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12-29-2018
12:47 PM
Today after multiple level 2 tech visit to my apartment, finallly a level four gigabit specilist came to fix my slow gigabit internet speed. But to my surpise the tech was more interested in explaning me that the speed is not the issue but my devices are. He was saying that my month old surface is too old for gigabit speed and every wireless is old and I need to upgrade devices I have already talked to least 13 customer service rep and they all agreed that there is a signal issue to my apartment but the level four tech said there is no issue and the customer service rep do not know what they are talking about. I'm extremely frustrated and helpless. I feel like comcast has monopoly over the area and they just dont care to fix the problem, because they know we as the consumer have no other option for other ISP. It is just unfiar to pay $100 per month for gigabit and receive only 100 mbps max.
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