About rdj64

@carlestes wrote: Channel call up once selected come up fine and quick, it's the grid guide that is lagging. They changed something in the last month or two, and it's not the batteries in the remote! This.  A thousand times this. It's not batteries or line of sight or are you holding it in your left of right hand or do you hold your breath while depressing a button. SOMETHING changed to make the guide lag. On Demand selections come to a crawl. Heaven forbid you press the Xfinity button and try to call up your recording, you can make a sandwich while waiting ... View more

@dadgren wrote: Too many of my friends are having this same problem. We can't all be having "signal issues". Did Comcast put out some kind of X-1 update recently??? this. it's been insufferable for about a week. something changed and it's slows everything down ... View more

@Rustyben wrote: @rdj64 wrote: what the heck does this have to do with the Xfinity data use cap then? you are happy that T-Mobile is unlimited so you can watch video's on your phone for free....ooookkkk I really don't understand what your motivation is in this thread, you have the ridiculous "I don't work for Comcast" disclaimer signature, but you are clearly being compensated in some way to come into these threads and offer what you think is a calming voice of reason, and golly gee how lucky we all are that Comcast allows us to pay them. there are two real concerns in this thread and no one has offered any answers, other than working with comcast tech over the phone. And I know first hand that is an exercise in futility. NO ONE can answer why my data jumped 3x from March to April.  the other issue is there is no way of deciphering what device is using this increased three fold data. I have 14-15 devices on our home network but have no way of knowing where this increase came from. As of June 3 I had used over 250 GB, today I show having used 406 GB. In March I used 530, Jan and Feb were less than 500. I just am failing to see your personal antedotes of your home use and thinly veiled defense of Comcast does anyhting other than increase the ire of customers who feel they are being ripped off I answered your numbered questions in a just previous post. That's the reason for the reply. to your question, no. I am happy comcast does not charge for delivering content at hotels or xfinitywifi hotspots or to my cell connected device at no charge not counting the bytes in my data bucket. I am not compensated and "I calls them as I sees them". If you want a 'me too' chorus you won't find that here. Comcast provides excellent customer service to the customers here when they are needed. You are free to rant keeping in mind the language used as per the guidelines.  wow...I don't think I could make my point any clearer than you just did in your reply. Enjoy that free xfinitywifi at your next hotel stay! ... View more

@Rustyben wrote: @rdj64 wrote: @Rustyben wrote: I am glad they zero-rate all the internet traffic that is 'in-house' Comcast doesn't charge a fee for delivering over the internet the video recordings to my cell phone.  1 - are you referring to using the public hotspot 'xfinitywifi' and where can I find proof of not being charged for use on that  2 - and please clarify exactly what you are saying on 1, it is data delivered from Comcast's server to my cell phone's (and tethered tablets) via T-Mobile (Comcast delivers the content data bytes charge free from them). T-Mobile is unlimited. 2. if that's not clear, I am at a loss to give more detail. I often do use xfinitywifi hotspots as they are available in many places we travel. what the heck does this have to do with the Xfinity data use cap then? you are happy that T-Mobile is unlimited so you can watch video's on your phone for free....ooookkkk I really don't understand what your motivation is in this thread, you have the ridiculous "I don't work for Comcast" disclaimer signature, but you are clearly being compensated in some way to come into these threads and offer what you think is a calming voice of reason, and golly gee how lucky we all are that Comcast allows us to pay them. there are two real concerns in this thread and no one has offered any answers, other than working with comcast tech over the phone. And I know first hand that is an exercise in futility. NO ONE can answer why my data jumped 3x from March to April.  the other issue is there is no way of deciphering what device is using this increased three fold data. I have 14-15 devices on our home network but have no way of knowing where this increase came from. As of June 3 I had used over 250 GB, today I show having used 406 GB. In March I used 530, Jan and Feb were less than 500. I just am failing to see your personal antedotes of your home use and thinly veiled defense of Comcast does anyhting other than increase the ire of customers who feel they are being ripped off ... View more

@Rustyben wrote: I am glad they zero-rate all the internet traffic that is 'in-house' Comcast doesn't charge a fee for delivering over the internet the video recordings to my cell phone.  1 - are you referring to using the public hotspot 'xfinitywifi' and where can I find proof of not being charged for use on that  2 - and please clarify exactly what you are saying ... View more

@dudeinco wrote: Which would make sense (kind of).  You'd be using 1/4 of my bandwidth estimation of continuous streaming, or perhaps 1/6th - once again, don't want to get into the exact math.  But you said you have 2 running live streaming 24/7, so you should be hitting 1/2 to 1/3rd your allotment on that alone...  Giving you about ~300GB-400GB per 30 days.  They can't be live streaming 24/7, and you'd have to be running pretty conservative on your streaming/update demands.   Most of my bandwidth was being eaten up by gaming consoles and a gaming PC.  Just letting one PC update regularly on 200 titles equated to 800GB of use alone, with OS updates (and don't think that 200 titles were updating every month - you could bring that down to maybe a dozen or so, at the most).   Of course, that behavior was modified by axing live updates.  The consoles are also now turned off and disconnected.   So far this month, with all updates turned off, my daughter watching youtube ad nauseum, and nightly watching internet content on the new 4k TV (Netflix, youtube, etc. - we try to stay away from 4k content), doing my work from home (no gaming communications), and removing my cellphone from the network, I am on par to hit 500GB by the end of this month.  I have 3 PCs running 24/7 (a few purposely turned off to avoid updates), and I have onedrive that uploads a 1GB file each time I need to do business finances (maybe once or twice a month).  I do have to FTP files a lot, but never anything ridiculous.  I refuse to turn off my security cams, but I do have them on ondemand (motion triggered). So, you might call me a power user, but even by massively scaling back my digital life, I'm still treading a fine line...   And I pay for 120Mbps, not ~2...   This isn't water - it isn't like if I don't use their bandwidth, they can store it up and use it over time....  Let's call a spade a spade, and label it for what it is:  exorbitant greed, fueled by lack of competition (thanks to municipal deals that were cut a decade ago). well said. now we get the response telling you to use your neighbor's xfinitywifi ... View more

@Rustyben wrote: when i use xfinitywifi SSID the usage does not count toward my usage. I'm wondering if anyone complaining is on a Comcast gateway that provides the SSID to others and if so, if it is possible that the usage is actually being counted to the account of the gateway. possilble? yes. Likely? not even close.    Sorry, but this explaination is almost as bad as blaming screensavers   ... View more

@mefs wrote: @RobertWy wrote: If this was happening to me, I would be calling Customer Service.  I have not seen a single good explanation why this is happening after reading every post in this thread. I did post my experiences earlier. You go from analyst to tech to Customer Security Assurance: we can't track your data. You go from analyst to tech to Data Usage Escalation (supposedly the experts) to Customer Security Assurance: we can't track your data. You jump through hoops with all your account info. etc, extended explanation of your problem each time, just to be told, we can't help you. That is the chat. On the phone, you will be turned over to a supervisor by the analyst, who will then transfer the call. All the "experts" could do was quote numbers from the account and say "we don't know why you are using 3.5x data since X1 was installed. We also have to dig to find out what data use is being charged. It is in bits and pieces on the website and some outside the Comcast site. They are detailed on what you have to pay for their service, but not at all transparent about the service they contracted to give you for your money. There is a reason why Comcast is rated at the bottom for Customer Service. This....exaclty this. After spending hours going through details, confirming info, restarts and reboots, etc...the list goes on. After all of that the explaination is...."We don't know", coupled with the offer to take $50 more of my money. (I'm 52 years old, and I have had Comcast/Xfinity my entire adult life. I LOVE the service they provide for multiple reasons. I pay over $225 a month for my service and I don't begrudge that, I like the product. But I think I deserve to know why and how am I being charged for data past a simple "We don't know." ) ... View more

March used 250 gb  April used 800 gb May used 860 gb as of June 7 used 251 gb   nothing has changed in our household, why can't I get an explanation of why my usage increased over 3.5x from march to April?   this stinks Comcast  ... View more