About dwilliams62_hou

@ComcastTeds wrote: @dwilliams62_hou wrote: I finally made it through to customer service.  "Jamal" seemed very nice but wasn't real clear on what the SEC Network is.  Once I explained it to him he seemed eager to look up the answer.  Then the call dropped -- from my Comcast home phone line.   And still no answer from Ted.  I'm not feeling hte love. Channel 140 and in HD on channel 715.   Thank you. ... View more

I finally made it through to a customer service rep after 20 minutes on hold.  "Jamal" was very nice but had no idea what the SEC Network was.  As he digging aroung on his computer the call dropped.  I was calling from my Comcast home line.   I called back in, selected "add a sports package" from the menu and waited another 35 minutes on hold.  Eventually "Andre" answered.  He was also very nice but didn't know what the SEC Network was.  He did seem eager to help me though, so he suggested we hang up with the promise he'd call me back within 5 minutes.  That was 20 minutes ago.   I've wasted the better part of the day due to this, but I'm too OCD to give up now.  I am a member of three sports forums and have posted the results of my experience with Comcast on each.  That way fellow Comcast subscribers will know they're not being treated any worse than the rest of us and Uverse subscribers have confidence they made a wiser choice for tv content that I did.   Ted, may I suggest Comcast do a blast email to all of its employee (or at the very least your CSRs) and let them know what the SEC is.  The concept isn't exactly foriegn.  You carry the B10 and PAC12 channels.  Why is this situation so confusing? ... View more

I called back.  Still on hold.  Still no response from the Teds.   Does anyone have the link to sign up for Uverse? ... View more

I finally made it through to customer service.  "Jamal" seemed very nice but wasn't real clear on what the SEC Network is.  Once I explained it to him he seemed eager to look up the answer.  Then the call dropped -- from my Comcast home phone line.   And still no answer from Ted.  I'm not feeling hte love. ... View more

@dwilliams62_hou wrote: @dwilliams62_hou wrote: What channel will it be in Houston (77041)?   Thanks in advance. I don't mean to be rude, but I've been on hold with Comcast customer service for over an hour.  I spent considerable time searching your website last night and the forums this morning trying to get an answer.  I've checked my channel giude and it still doesn't show the channel listed.  It's been 45 minutes since I posed this question here and still no response.  I didn't put any pressure to get an answer when the SECN deal was struck because I understood it may take some time to work out the details and communicate them to your customers.  But the network airs in two days (as the recorded message in my ear keeps reminding me every two minutes) and I still don't have an answer.  Why is this so difficult?   I'm fairly low maintenance but this situation hasn't been handled well. I've now been on hold for one and half hours with customer service.  No response here either.  I am really looking forward to taking the customer survey after my call ends.     ... View more

@dwilliams62_hou wrote: What channel will it be in Houston (77041)?   Thanks in advance. I don't mean to be rude, but I've been on hold with Comcast customer service for over an hour.  I spent considerable time searching your website last night and the forums this morning trying to get an answer.  I've checked my channel giude and it still doesn't show the channel listed.  It's been 45 minutes since I posed this question here and still no response.  I didn't put any pressure to get an answer when the SECN deal was struck because I understood it may take some time to work out the details and communicate them to your customers.  But the network airs in two days (as the recorded message in my ear keeps reminding me every two minutes) and I still don't have an answer.  Why is this so difficult?   I'm fairly low maintenance but this situation hasn't been handled well. ... View more

What channel will it be in Houston (77041)?   Thanks in advance. ... View more