About SuperDave426

I noticed that the blue lights never go off and was wondering who was watching TV in my bedroom, haha. I went into the menu and noticed the change, so in essence the box is back to not shutting down, guess there were too many issues when the woke up. ... View more

I tried to watch the new Captain America last night, on the right it showed all formats available but it only came up in 3D when I tried to watch.  Even though my set is 3D capable I have no interest in it.  Right now I am trying to watch Godzilla but the sound keeps dropping out.  I restarted the box and still have the same problem.  If I rewind the drop outs fill in, at this rate it will take 3 days to watch it. ;)  Now I am messing the app on my M8 to trouble shoot, still not helping.  Of course it's rebooting again, it didn't work the first time.  Guess it will take me to a call, that's never any good they repeat everything the app just did.   Sucks, I usually don't have an issue this annoying and after every reboot I have to mute my receiver until I can get to the settings to toggle surround because it says it's surround but it's not and stereo is really really loud.  Episodes on Showtime is working fine, just can't watch Godzilla. ... View more

A totally new issue today.  I have Showtime, and I watch Homeland OnDemand every Monday.  I go into the menu, select it, the latest shows OnDemand so I select it.  When it opens there is no option to watch, I have Record, Other Times and Series Info, just 3 options no Watch.  So I reboot but it is still the same so I choose Info and then choose Episodes which finally opens to a Watch option.  On 1.47.20.  Jumped through hoops and got it working, but shouldn't have to. ... View more

@Tech12061 wrote: I'm getting a message on screen when selecting a video on-demand program "XRE-22 SRM-4"  I followed instructions to rest the converter box. Of course that did not work. I know that there isn't a problem in the area I live, I know that I dont have a wiring issue or a signal problem, because I currently work for the cable company. To the experts answering these posts, why I'm I getting this error code? Is it a X1 software issue? What's the exact meaning of the error code?   Second issue with video on-demand is unable to select programs that I'm subscribed to. Like free HBO, SHOWTIME, or STARS, when looking at the program like a movie, or series instead of being able to select watch. I have subscribe instead. The channels are working, so why not the on-demand? I get the same error for Showtime and CBS.  I restarted to no avail. ... View more

@ComcastNeal wrote: @SuperDave426 wrote: I still have an issue with the box other than the main DVR.  If I hit XFinity and try to scroll through the OnDemand I just get empty Icons.  I have to restart the box in order to have the picture fill out the boxes so I can see what I am looking for.  Getting tired of waiting for the long restart just to pick out a show.  The Main X1DVR seems fine, responds quicker and the Icons are always filled out.  BTW I am on 1.47.18 SuperDave426 I just looked at your boxes and see you've had some issues with upstream RF levels on all your boxes and a downstream issue on one over the last few days.  My recommendation now is to have a tech visit setup.  Please let me know if I can help.  Thanks! Is there any special level of tech that handles an issue like this? I could use your help in setting up a tech visit, if I call in I'll get the runaround from the CSR because they don't understand how and why I am requesting such a visit with a reference from a forum.  It took 4 visits initially to get the Pace box switched for an Arris because of the sound drop outs.  I had techs tell me there were absolutely no Arris boxes used in this region, but yet somehow I have one. ... View more

I still have an issue with the box other than the main DVR.  If I hit XFinity and try to scroll through the OnDemand I just get empty Icons.  I have to restart the box in order to have the picture fill out the boxes so I can see what I am looking for.  Getting tired of waiting for the long restart just to pick out a show.  The Main X1DVR seems fine, responds quicker and the Icons are always filled out.  BTW I am on 1.47.18 ... View more

The only option we miss from FIOS is chapters. After the recording was done it was broken into 10 or 12 minute chapters that you could choose with the arrow to jump ahead easily without having to ffwd. The latest software version is buggy, had to reboot the box just to get a picture today. ... View more

I agree with Laurie, the new settings menu stinks.  Before I could see all the sttings without having to enter each individual screen. ... View more

When I had the green ring Pace box I programmed the skip for 60 seconds and it worked. Now that I have the Arris it only accepted the 30 second command, but it responds better so I just count 4 or 6 pushes and it skips immediately. ... View more

I agree, had audio problems and a slow unresponsive box, it was a Pace green light. Finally got an Arris and all the issues are gone, like magic. ... View more

You are welcome, you taught me something useful I am grateful. ... View more

It would be nice to have the ability to delete a Season Pass from the Priority Manager or somewhere.  If a show is cancelled and there are no episodes OnDemand (ie: Intelligence) there isn't an option to remove the program from the list, and I don't see how it can be beneficial to have the software search for a program that no longer exists. ... View more

@speakers_86 wrote: Is there any chance we can get picture-in-picture?     Also, in the guide, we should be able to filter based on the sport.  Instead of just games and programs, we should see football, baseball, hockey, etc. The quickest way to see sports is to use the Sports App, press "C" and it brings up all of the games for the day.  It lists the channels they are on, but this means Channels like Extra Ticket are included.  If you select one it brings up the box score and viewing choices.  I use it to find Hockey Playoff games quicker than the guide. ... View more

@RickGr4 wrote: What is the model number on the front of the box? XG1-A or XG1-P?   A Samsung box??? In regards to Comcast that has been nothing more than rumor. That being said, I would love to see what Samsung could do with an X1 box... You know I took his word for it, but the box is an XG1-A, which is an Arris.  No wonder it works right.  This is after 2 techs informed me that I could not get an Arris box in this area, it is strictly a Pace area.  Then he tried to get a Samsung, which contridicted his statement that there are only Pace boxes available.  I cannot believe how many techs they have that have no clue on their own hardware, wow.   I didn't even re-program my Harmony 650, all of the buttons work the same, which I kind of thought might since it is the same remote.  Now that I do have an Arris I am very happy.   The sad part of all of this if the Reps I contacted first would have just listened to what I was saying and checked their own Forums they would have saved 3 truck rolls.  Hey, it's their money to waste. ... View more

Comcast finally swapped out the Green Ring box for a Blue Ring and the audio drop outs have stopped.  The tech that was handling the problem wanted to get a Samsung made box, but he was out sick that day so we ended up the Pace box.  At least the sound is fixed, now I have to wait for Tier 2 to remove the folder of previous recordings that can't be touched.  Informing the tech that a Comcast representative here stated that a factory reset should be done before removing the box fell on deaf ears, so I had to call and get it all straightened out because for some reason a tech cannot read the advice off of here and follow it.  My last call I need to make is to get the cloud service put on the account, it seems the last rep I spoke with that said it was active lied, because I wouldn't have this messed up folder if it was active. ... View more

@alicesoref wrote: I so agree with the person who complains about the 5 min pg up and down length.  Who thought of this and why?  The main reason for this feature is to get through commercials and that should be 1 minute or 90 seconds or even 45 seconds-the latter requires only 3 hits to get through a commercial.   Also why did they take away the LIVE button that used to be on remotes prior to the XL platform? You can re-program the amount of skip - Step 1: Press the Exit button three times Step 2: Press 0030 (to program a 30 second skip) change the "0030" to "0045' for a 45 second skip, etc....then Enter.   The "Exit" button will take you to Live TV. ... View more

@Joe_Sugar_Land wrote: You can re-program the amount of skip - Step 1: Press the Exit button three times Step 2: Press 0030 (to program a 30 second skip)   change the "0030" to "0045' for a 45 second skip, etc.... I like that, I'll set it for a minute and see how we like it, thanks!   Worked out great on my Harmony 650, I set the Channel button to page up/down and it makes the skip ahead 60 seconds, while the skip advance button stays 30 seconds.  That's sweet. ... View more

I don't doubt an Arris box will work, but if he doesn't have any and makes a claim there aren't any around I can't do anything about it, I just have to wait until they get their frequencies where they want them and then call and complain some more, it seems there isn't any option.  And using the comcast cares email is useless, they have to be some the most ill informed reps I have spoken with so far. ... View more

I'll have to wait, apparently when he contacted a line tech there is something wrong in the line and it will be repaired in the near future.  The benefit I have is my house is the first one on the block so my problems bleed on down the line which moves trouble tickets up in line to be resolved.  Apparently 2 frequencies are running over 52, and that is not a good thing.  On a side note the box just updated to 1.40 so now I have to see what's new. ... View more

@RickGr4 wrote: That's BS. The X1 boxes were designed to work in both Motorola markets and SA/Cisco markets. My installer didn't think my Arris would activate in a Motorola market yet it activated right away...   @SuperDave426 wrote: Tech is here now and claims that there are NO Arris boxes used in this area, he's on the pole because one of the frequencies is coming in over 51, the rest are at 44.  I know that this sound problem doesn't happen all of the time, but when it does it happens in clusters. If the issue persists I will call the X1 direct number listed above and see what can be done.  The tech doesn't have any Arris boxes on his truck so I am just letting him troubleshoot the best he can.  His first move was to want to run the HDMI to my Samsung then optical to my Yamaha, but he was stunned when I said the Sammy wouldn't pass the 5.1.  I use the Yamaha as my switch, 1 cable to the TV, DVD, Cable, PC and music is switched with the Yamaha and the push of 1 button, plus the Harmony is set to turn on the needed outlets and devices, changing that would really screw up my day. ... View more

Tech is here now and claims that there are NO Arris boxes used in this area, he's on the pole because one of the frequencies is coming in over 51, the rest are at 44.  I know that this sound problem doesn't happen all of the time, but when it does it happens in clusters. ... View more

I hit it 5 or 6 times to pass through the commercials, I had the 30 second skip with Dish and FIOS so we are used to it. 5 minutes was too long, always had to rewind back to the show. ... View more

@manamok wrote: @SuperDave426 wrote: Coming from FIOS the only feature I miss on the DVR is Chaptering.  It would break a recorded program into Chapters, 8 or 10 minutes in length, you would tap the up arrow and it would pause and show the different timelines, you would select it and it would pick up replaying at that point.  When I just need to see the end or later in a long program it was nice.  4X Ffwd takes a while.  Also nice if someone else started watching the show and the resume spot is off. Page up/down moves you in 10 minute segments - faster than 4X if you have a long recording. Thanks but I have Page Up set for 30 second advance, it was only 5 minutes originally. ... View more

Coming from FIOS the only feature I miss on the DVR is Chaptering.  It would break a recorded program into Chapters, 8 or 10 minutes in length, you would tap the up arrow and it would pause and show the different timelines, you would select it and it would pick up replaying at that point.  When I just need to see the end or later in a long program it was nice.  4X Ffwd takes a while.  Also nice if someone else started watching the show and the resume spot is off. ... View more

I tired to explain that the box needs to be swapped with an Arris, but all I got was the technician will have the neccessary equipment on the truck.  Will that mean ALL of the other boxes will need to be swapped, since they are Pace or can they communicate with each other? ... View more

I have a tech coming out tomorrow, trying to point the Chat Rep to this thread was useless, he asked me if I could disconnect the wiring the way I have it, X1>Yamaha>Samsung TV to X1>TV and see if the issue still occurs. He couldn't understand that changing to directly into the TV doesn't test the surround sound, and I wasn't about to explain running out from a Samsung to the Yamaha will not pass 5.1. ... View more

@JaySinCT wrote: Dave.. Have to agree with Rick..  Escalate and tell them you need the Arris box because your surround sound won't work with a Pace box..  This is documented.  I was told by the tech when they swapped my Pace for an Arris, that there was an internal nationwide ticket (don't know how true that statement is) about Pace boxes, audio issues, etc..  Unless the guy (or gal) coming to the house is into AV on their own time, the liklihood that they'll understand signals coming to the receiver for surround, etc. will be slim.  It's not their specialty... Jay S @SuperDave426 wrote: Have a technician coming out tomorrow to look into the sound drop out issue.  The lady on the phone is totally clueless.   How does one escalate, the reps I have talked to are clueless.  I never can understand how people are placed in service position and have no knowledge of their hardware.    You should have seen the installers, they couldn't tone out my modem run (because their batteries were low), and they kept wanting to access the basement and attic to physically find the Coax and follow it.  They couldn't comprehend they were replacing FIOS so it had to be ONE of the existing 5 that were hooked up when they got here, not one of the disconnected runs that aren't being used. ... View more

Have a technician coming out tomorrow to look into the sound drop out issue.  The lady on the phone is totally clueless. ... View more

I don't want to hijack this thread, I appreciate the info on the audio drop outs and we should probably get back to that.  I have requested twice to have call waiting removed, it hasn't happened.  What is wrong with a good old fashoined busy signal?   And as far as speed and networks, if I sit on my couch and run a speed test with my GS3 I get 7Mbps down on 4G and 31Mbps down on wifi.  Facebook doesn't load on the faster connection, no other variable but different networks, tells me it is Comcast's congested network (plus it doesn't complete on the laptop, but completes if I tether to my phone).  Never had this on FIOS. ... View more

What aspect of call waiting? I want to turn it off, you know when you are on the phone and an incoming call keeps chirping in. I can turn it off on an outbound call but have no control over incoming. ... View more

Every service has their pros and cons and different people like different things.  Coming from FIOS I know for a fact you can't state that Comcast is the fastest network, it is more congested, but FIOS was definitely faster.  Sure, I do a speed test and get a few more Mbps down than I had with FIOS, but when I actually surf the net pages were instant and full as opppsed to what I have now with Comcast, they take a little longer to fully load.  We can't use the wifi for our phones because the Facebook App will never fully load, yet a switch to 4G and boom all there.    I got a call from Comcast's special comcast_cares@comcast.com email address regarding the Facebook issue.  The guy on the phone proceeded to inform me he was very "techie", he worked for the Geek Squad previously, and then told me that the network looked fine I should call Android.  I just chuckeld and hung up.  Call Android?  Yeah, he was techie alright.  Even on my laptop Facebook takes time to fully load, so there is a network issue in the pipes, my wife has to live with it because thier "techie" guys don't understand the issue.   When we switched the saleman were all they are a phone company, we are a cable company.  OK, Comcast is a better viewing experience than we had but FIOS did the other 2 better, definitely the phone side where I could control the features online, like turning off call waiting.  I have requested it and it just can't be done.  They claim it can, but it is still on after a few attempts.  And there are about 5 other features that aren't even offered.   So after having DTV, Dish, FIOS and XFinity I can find things we really like with one over the other, none of them are complete.  Just a shame there is no way the Sat Companies can compete with a Triple Play, I was paying more for TV than I was for all 3 services when we switched. ... View more

Sad thing is it was a new install on March 20th, we are a new customer and we got a box with known issues. ... View more

We had the X1 DVR installed on March 20th,  I have had the surround on and have had the audio dropouts since day 1.  I noticed a few days ago it got a little better, then it started up again last night.  When it happens it's like watching The Jimmy Kimmel Show and he beeps out words to make it seem like some one is cursing, except we are missing the beep.  Got the Green Ring on all of the boxes in the house.  It is annoying, didn't realize it was a software problem, I was thinking of calling a tech out to check it out. ... View more

I finally got it to set back up, coming from FIOS Comcast just does not make anything easy.  Now I don't want my cell phone to notify me of my home phone calls, can I remove the cell number from the advanced list and leave the service intact?  What happens if I remove the app from my phone, I have unlimited everything so I really don't have a use for another app, will advanced call forwarding stay in service?  If I wasn't saving $70/month to switch I would have stayed with FIOS, but money talks.   Edit to add I just unchecked my cell on the advanced tab and everything else held, now I just need a call to verify it works.  Shouldn't take long before Rachel from Card Services calls for the millonth time.   So it's been a few days and Nomorobo is working fine, just like when I had FIOS.  Not overly complicated but a few more steps than neccessary, just have advanced call forwarding from the get go. ... View more