About pvollmar

@ComcastAndrew wrote: Pvollmar, your modem and both x1 have an upstream that's too high. You should get a tech out to 1. Check to make sure the upstream isn't too high outside, if it isn't, 2. To install a no loss amp to get all your equipment in spec, one of these, but with 5 ports instead of 9 OK, I'll put in a service call, and I do appreciate your help. What I don't understand is, for example, if I'm in the Guide, and I press the right arrow key to move the highlight to the next show, and nothing happens. I then press the right arrow several more times, and then all of a sudden all the key presses are processed rapidly one after the other. I don't understand how that is a cable signal problem, because the commands obviously got to where they needed to go, but that place was apparently too busy to process them at the time my box sent them. ... View more

@ComcastAndrew wrote: OK, that worked. On "System", page 5 of 9, the downstream SNR is 37.7 dB, the upstream power is 54.8 dBmV. _____________________ The upstream should be under 51, what's the downstream power? Do you have any unnecessary splitters you can remove? Downstream power is -1.9dBmV. When the cable guy was here to fix my signal, he removed all unused splitters. ... View more

@Viper122 wrote: Don't worry about what's on the screen... Hold exit button 5 seconds then press down arrow twice then press the number 2... Go to system and then page 5 of 9 OK, that worked. On "System", page 5 of 9, the downstream SNR is 37.7 dB, the upstream power is 54.8 dBmV. ... View more

@RobertWy wrote: Try pressing the Exit button three times then the Down arrow twice and then the 2 button. Nope, tired three quick presses, three deliberate presses, and three 5-second presses. Still nothing. Are you sure it's the "Exit" button I should be pressing? ... View more

@RobertWy wrote: Your internet speed has nothing to do with X1.  The X1 has its own cable modem.  And your X1 has its own IP address.   Go through the diagnostics screens.   Hold down the Exit button for more than 5 seconds. Press the Down arrow twice. Press the 2 button.   Holding down the "Exit" button does nothing (DVR box). I get a "Live" message flashed on the screen. ... View more

@relaximus wrote: @gotpizza wrote:   Just remember your house could be just fine and there outside network could have issues!   ^^^^^^ This! ^^^^^^   And keep in mind that street-level issues change with atmospheric variances. We had a devil of a time getting an external problem solved because it changed with outside tempurature fluctuations.   Dave How does that work when I consistently get > 100 MBps internet connection (speedtest.net)? Upload speed is > 10 MBps. If the upstream network was degraded by atmospherics, wouldn't my internet speeds also be affected? ... View more

@gotpizza wrote: @pvollmar wrote: @gotpizza wrote: It is not the servers! I would look at your upstream and snr levels..If your snr is below about 37.5 than there is noise in the system somewhere. Also your upstream should be at or below 45, if it is in the 45-46 range you are ok there!   The cable techs who tested the system assured me everything was in spec -- so who should I believe? They were here to fix this problem, not an internet performance problem. This problem is primarily with the extension box, the DVR has less of a (but not no) problem. Should be the same upstream connection. And, if it was a SNR problem, why would it be so severe at the time other users are hitting the server for channel changes? I don't have an internet connection slowdown on the hour, and I can't believe that sending three key presses overloads the network, even if a lot of other people are pressing two or three keys also. so when your car breaks down after you just got a tune up, who do you blame!? Yes the companion box is slower, But you should have no slowness on the dvr. That makes no sense at all. I should accept "slower" as 30 seconds to 2 minutes when I'm trying to change the channel to watch my next program selection? With all the complaints about slow or no response to remote commands, are you saying that we all have poor cable connections, and things would be just hunky-dorry if we'd only get our cable fixed? How am I supposed to get this fixed if Comcast says that the cable specs are just fine? ... View more

@gotpizza wrote: It is not the servers! I would look at your upstream and snr levels..If your snr is below about 37.5 than there is noise in the system somewhere. Also your upstream should be at or below 45, if it is in the 45-46 range you are ok there!   The cable techs who tested the system assured me everything was in spec -- so who should I believe? They were here to fix this problem, not an internet performance problem. This problem is primarily with the extension box, the DVR has less of a (but not no) problem. Should be the same upstream connection. And, if it was a SNR problem, why would it be so severe at the time other users are hitting the server for channel changes? I don't have an internet connection slowdown on the hour, and I can't believe that sending three key presses overloads the network, even if a lot of other people are pressing two or three keys also. ... View more

@gotpizza wrote: Weak and or dirty signal will cause this to happen. It is not the machine that is having issues getting the commands. It is how long it is taking it to get to the server then back to the box. __________________________________________________________________________________________________ No, it's the undersized servers that the boxes must communicate with for every command. I complained about slow response, and they sent a technician out to diagnose. Since he was a cable installer, he of course said that the problem was the cable. They came out a few weeks later and replaced the cable run between the junction box and my house, re-routed some of the in-house cables, and declared that everything was well within spec. Yet, every day, especially at the peak time of on the hour in the evening (8 PM, 9 PM, 10 PM), the box ignores my commands until they get stacked up and executed 30 seconds to 2 minutes later. Can there be anything more frustrating than trying to change the channel to catch the next show, only to have to box just sit there and blink at you? This is a horrible design, with just about every button press assumed to be a search, and therefore the box has to communicate with its server to retrieve the possible solutions to the request. When I want to change the channel, I should be able to just enter the two or three digits, and have the box itself make the change. If I want to search, give me a search button to press first. This simple change would alleviate 75% of my frustrations with the crappy X1 system!   ... View more

Apparently, Comcast just wants to sell the X1 service without actually expending the time, effort and expense into making it work. Now I know what happened to all the 8088 chips recycled from the original IBM-PCs -they were used to make the X1 boxes! Both my main and my add-on box experience periods of simply not responding to the remote commands -- and yes, the "remote" light flashes on the box, so it received the command, it just decided to ignore it. Other times, it takes minutes to respond, so like a previous complainent, you stack up a series of commands that get executed all at once. Why has no one from Comcast responded to this issue? Afraid we'll find out you really don't know what you're doing, or you sourced a crappy box because it saved you $1.50? ... View more