I emailed ecare@comcast.com and the ensuing emails are hilariously frustrating. Email #1 me to them. I am looking to find out how it is coming to add FoxSports2 to the Comcast Pottstown, Pa Channel lineup. Could someone please get back to me on the status? Me Email #2 them to me. Dear Mr., Thank you for contacting the Office of Tom Karinshak. My name is Jackie. I genuinely apologize for the unpleasant experience you are having with the Fox Sports 2 channel. I assure you I will do everything I can to address your concerns today. FUEL TV will be renamed FOX Sports 2. Included is two websites for your convenience with additional information for Fox Sports http://www.fuel.tv and http://msn.foxsports.com. FOX Sports 2 programming will include: (UFC): With FOX Sports 2, fans will get access to UFC’s live main events, preliminary fights and other support programming. Soccer: Live coverage of top soccer competitions including the UEFA Europa League and UEFA Champions League. UFC Unleashed: The best fights from the UFC vault, including past Pay-Per-View events, The Ultimate Fighter finals, Fight Nights and more. Motocross: FOX Sports 2 brings viewers the world’s fastest outdoor motocross racers’, racing aboard the best bikes each factory offers, on the roughest, toughest tracks in the world. Barrett-Jackson: As the world’s greatest collector car event, Barrett-Jackson offers high-quality, one-of-a-kind vehicles and superior entertainment with its renowned auction and lifestyle experience. Mr., we know your time is important and we appreciate the opportunity to address your concerns. We are grateful to have you as a Comcast customer; we appreciate your business and thank you for choosing Comcast as your service provider. Sincerely, Jackie H. Office of Tom Karinshak P.S. Check out our self-help tools on YouTube! Visit www.YouTube.com/Xfinity . Email #3 me to Jackie. Jackie, No offense, but you didn’t answer my question at all. I asked you a Comcast TV line up question and you directed me to 2 none Comcast websites. I would like to know if Comcast is working to ADD FoxSports 2 to the Comcast Pottstown, Pa. TV Channel line up? The Answer would be YES or NO. If your answer is YES, then my follow up question is what is the status of those talks? If your answer is NO, then my follow up question is why is Comcast not working on adding Foxsports 2? Me Email #4 Jackie to me Dear, Thank you for contacting the Office of Tom Karinshak. My name is Jackie. I sincerely apologize for the dissatisfaction you have experienced with my response to your previous e-mail in regards to the Fox Sports 2 channel. I will address your concerns today. The relationship between the networks (channels) and Comcast is that the networks broadcast their signal and Comcast picks it up and distributes it to our customers. The type of programming available on each channel is at the discretion of the network that broadcasts the signal. If you have any further questions or concerns please do not hesitate to reply directly to this e-mail. We truly value your business here at Comcast and thank you for allowing us to work toward a resolution for you. Sincerely, Jackie H. Office of Tom Karinshak P.S. Check out our self-help tools on YouTube! Visit www.YouTube.com/Xfinity . Email #5 Me to Jackie Jackie, Your recent email, although interesting did not answer my question. You stated that the networks broadcast their signals/channels and Comcast distributes those channels and that the networks determine what is broadcast on those channels. That is 100 % correct. BUT that has nothing to do with my question. Comcast enters into agreements with Networks to distribute signals/channels for Networks. If an agreement is not made then the signal/channels is not distributed by Comcast. My question is I would like to know if Comcast is working on an agreement with Fox Sports to Distribute FoxSports 2 on the Comcast Pottstown, Pa. TV Channel line up? Currently FoxSports2 is NOT being distributed on the Comcast Pottstown, Pa. TV System. The Answer to my question would be YES or NO. If your answer is YES, then my follow up question is what is the status of those talks? If your answer is NO, then my follow up question is why is Comcast not working on adding Foxsports 2? Me Email #6 Jackie to me..........???? For some reason Jackie has not gotten back to me.
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