About ComcastRenae

Thank you for sharing the screen shot.   After selecting to make a payment in the app, what happens next before you land on this "restricted" screen? Can you describe your experience in as much detail as possible? We're actively investigating this issue.   Thanks, Renae     ... View more

Hi Jeffpal,   Could you post a screen shot of the restricted message you are receiving?    Thanks, Renae ... View more

Hi Localhost,   A new build has been release this morning allowing customers with Apple Pay configured to use that as a payment method.   Update the app to the latest version and let us know if you have any issues.   Thanks, Renae ... View more

Hi iqwifiocduc, clfnole,   Thank you for reaching out. The Help and Support team is actively working on fixing this defect for users who have multiple modems and should have a fix out soon so that customers can troubleshoot their internet devices on both the web and the My Account app once again.    I'll send you both a follow-up private message to gather a few more account details so we can look to see that everything else on your accounts checks out.    We apologize for the hassle and greatly appreciate your patience as we work to enable this functionality for you again.   Thanks, Renae ... View more

Hi LostSailor21,   Thank you for reaching out to us here as well and am so sorry for the frustration this strange issue has caused. I will send you a follow-up private message to gather a few more details from you so we can look into what could be going wrong with the accounts and get this straightened out for you.   Thanks, Renae ... View more

Hi Delvirtud,   Thanks for letting us know this is issue is affecting you too. Could you please send me a private message so that I can gather a bit more details to look into this for you. You can send me a message by clicking my username and then clicking "Send a message" button.   Thank you in advance! Renae ... View more

Hi DanMan311,   Thank you for sharing your experience. Could you please send me a private message so that I can gather more details from you? When you click "Modify Appointment" you should see a native menu pop up at the bottom of your screen that gives you the option of rescheduling or cancelling, and then a confirm option. What you described is not expected behavior and will certianly have this looked into with additional details from you. You can send me a message by clicking my username and then "Send a message".   Look forward to hearing from you.   Thanks, Renae ... View more

Hi Philly44,   Thank you for reporting this issue you're experiencing with the app and am sorry for the frustration this has caused. I can certainly help. Could you please send me a private message so that I can securely gather additional information to assist in resolving this issue as soon as possible? You can send me a private message by clicking on my username and then clicking "Send a message".   Thanks, Renae ... View more

Hi Amarteens,   Thank you for alerting us and apologize for the issue you're experiencing with our app. I sent you a private message. If you could please provide any of the additional details requested that will greatly help in resolving this issue as soon as possible.   I'll look out for your reply.    Thanks in advance, Renae ... View more

Hi Msm821,   Thank you for reporting the issue you are experiencing. We are actively investigating and are seeking additional information from affected customers. If you could send me a private message, I can certainly help.    Thanks in advance, Renae ... View more

Hi Jeffpal,   Thank you for letting us know you're having issues logging into your account. I understand the frustrations this causes and am here to help. Could you please send me a private message so I can gather a few more details to better assist in fixing this?   Thanks in advance, Renae ... View more

Hi Jessi85,   Thank you for alerting us to the issue you're experiencing and understand the frustration this has caused. Could you please send me a private message so I can gather a few more details to better assist in resolving this for you?   Thanks in advance, Renae ... View more

Hey Chuckysays - are you able to take a screenhsot of the described issue and share that?   ... View more