About ComcastRenae

Thanks for reaching out and apologies for the hassle! Could you private message me, so we can gather a few more details about your account to better understand how we can help. Thanks, Renae ... View more

Thank you for letting us know and apologies for the hassle! If you’re on your home WiFi, can you please try switching to cellular and try accessing the app again? You should give your modem a reset by visiting: https://www.xfinity.com/support/repair/internet Please let us know if you’re still having issues. Renae ... View more

Thank you for letting us know and apologies for the hassle! Can you please check if you're now able to successfully launch the app? ... View more

Thanks for reaching out. Happy to help investigate this with you. Could you please share a few more details? Are you able to connect/login when you switch your device to cellular data? Are you able to login to any other xfinity apps (if you have any) or other apps on your device? Renae ... View more

@Brandonecalton so sorry for the login troubles! This issue should be resolved. Could you please follow the below steps and let us know if you are still having any issues?   Go into your device settings > apps > Xfinity MyAccount app (may need to tap "Storage" to get to next step)   Clear app cache and data.   Once cleared, uninstall the app.   Reboot your device after you uninstall the app.   Once the device has booted back up reinstall the app and try to log in. ... View more

Hi cthurell,   Thanks for reaching out and apologies the app is not working as it should! Could you try uninstalling/re-installing the app using the steps below:   Go into settings > apps > Xfinity MyAccount app (may need to tap "Storage" to get to next step)   Clear app cache and data.   Once cleared, uninstall the app.   Reboot your device after you uninstall the app.   Once the device has booted back up reinstall the app.   Try to log in and let us know if you still have the same issue.   Renae ... View more

Thanks for letting us know and apologies the app is not working as it should! Could you try uninstalling/re-installing the app using the steps below:   Go into settings > apps > Xfinity MyAccount app (may need to tap "Storage" to get to next step)   Clear app cache and data.   Once cleared, uninstall the app.   Reboot your device after you uninstall the app.   Once the device has booted back up reinstall the app.   Try to log in and let us know if you still have the same issue.   Renae ... View more

Hi LisBeth,   Thanks for letting us know and apologies the app is not working as it should! Could you try uninstalling/re-installing the app following the steps below:   Go into settings > apps > Xfinity MyAccount app (may need to tap "Storage" to get to next step)   Clear app cache and data.   Once cleared, uninstall the app.   Reboot your device after you uninstall the app.   Once the device has booted back up reinstall the app.   Try to log in and let us know if it's still not working.   Renae ... View more

Hi BrunoA,   Thanks for reaching out and apologies the app is not working as it should! I know you've already tried to uninstall and re-install, but could you try again following the steps below:   Go into your device settings > apps > Xfinity MyAccount app (may need to tap "Storage" before the next step)   Clear app cache and data.   Once cleared, uninstall the app.   Reboot your device after you uninstall the app.   Once the device has booted back up reinstall the app.   Try to log in and let us know if you still have the same issue.   Renae ... View more

Hi Rocker999,   Apologies for the issues you're having with the My Account app. I know you've already tried to uninstall and re-install with no luck, but could you try again following the steps below:   Go into settings > apps > Xfinity MyAccount app (may need to tap "Storage" to get to next step)   Clear app cache and data.   Once cleared, uninstall the app.   Reboot your device after you uninstall the app.   Once the device has booted back up reinstall the app.   Try to log in and let us know if you still have the same issue.   Renae ... View more