About kgowen4444

Hey all,   I have a Xfinity camera  (Forgot the model number but its the one just before the newset one...  Its white, but does not have the ability to talk through it).  Anyhow, a couple of days ago, it just quit displaying motions and recording.   The camera DOES work.  I am able to connect to it, I can view live video, etc.  It is NOT a connection issue.  My 3 other camera that do 24/7 recording work fine.   I do have a tech coming on Sat to fix/replace, but I would love to figure it out myself to save the time on Sat to do other things.  I have tried the following:   Reset the camera test Outlet it is plugged into-- It is direct connected into outlet. Reboot Touchscreen, security router, modem, and my personal router, Turned recording off/then back on in the App. Attempted to record manually....  camera showed as recording, however, the clip did not populate on the app.   There was NO power outages prior to this issue occurring. It just seem the cam lost its ability to record  There are NO error messages and the "REC" image is present.   I have already reset equipment multiple times, My interent connection is good.  Gigabit Download/ 40mb upload   Any ideas?   Luckily, the cam is under warranty.    I just did notwant to spend my Sat with this if possible. ... View more

Hello,   Since the upgrade to fiber in my area, I have noticed a a change in my modem power levels on my modem.  This same behavior is occurring on other neighbors modems as well.  Although the service does seems to work well, I am concerned about this since I know at a certain point there can be issues.   Befiore the fiber update:  Power Levels were between -01 to -2 depending on time of day.  Now they hang around -2-5  to -4  (Which is still fine according to everything I have read.   SNR used to hang around between 36-38 but now are in the 40's  (Which is ok from what I have read)   Upstream was in the mid 40's to maybe close to 49 on a real hot day. Now they are constantly around 51 give or take.   I have read that those levels are getting close to causing issues.   Once again, this occurred right after the upgrade to fiber.  I literally checksed the levels before the work started and after it started.   Nothing has changed on my end There are no issues with any splitters   The service DOES work ok, however, I am being proactive in verifying that I do not have future issues.   I have reset device multiple times.  Please do not perform any remote resets on my equipment               ... View more

Hello,   I have already read the article on this from a previous person and it did not answer the question.  ever since the other day when Xfinity laid Fiber in my area and took the service down for a few hours, I am not able to see most of my devices as online using the my account app or the status center on the website.  It shows them as offline, however, the service is working fine at my home.  Interent works good, TV ok (After having to reboot boxes), and voice works.    Once again, this occurred after Xfinity di the construction/fiber laying in my area.   Should i be concerned?   I asked that you guy do not randomly reboot my equipment unless I am on  the phone with a person or I do it at my leisure.  This has already been done to troubleshoot this issue anyhow.   Please advise ... View more

Hello,   I am wondering if it would work if I purchased my own gateway instead of using the one furnished by comcast for $11 a month.  I only use the gateway for phone service since I have my own router and modem.   I realize that it must be compatible with Xfinity, but is there anything else I should look for?  It should be a simple call to activate the device on my existing account/Xfinity phone number, correct?   Im looking at a T6862G/CT from a retailer.  Please let me know if there may be any issues.   ... View more