About relaximus

@gb2K wrote: To the best of my knowledge, that is the case. It seems to be something controlled in the firmware on each box (as opposed to a physical switch.) If that's the case, a software update could certainly enable the port.   Dave ... View more

@rawlsio wrote: Thanks - just trying to understand. As far as I can tell, all the required readings that have been mentioned (SNR above 35; upstream below 51) seem to apply to my system, so I'm not sure why we think it's a cabling problem. Is the belief that severe slowdowns in the X1 performance (like failure to process button clicks) are only the result of faulty wiring that (I guess) only occurs intermittently, and is not at all correlated to atmospheric conditions, since I get bad performance and good performance within the same day and even hour sometimes? Not a cabling expert, but "faulty wiring" just does not seem like an explanation that suits these facts. Ah, but your description of the problem fits perfectly with a cabling issue! Intermittent issues as you have described are often the most difficult to diagnose because they are due to something as silly as a loose connection *somewhere*. That *somewhere* is the real wildcard. And it may not be a loose connection. It could be an oxidized connector that's not obvious to visual inspection. A faulty PCB in an amplifier *somewhere* along the line. Any number of things. The key is that it is intermittent.   Dave ... View more

@rawlsio wrote: I'm also looking at the system page 5 of 9 right now, and the SNR reads 37.0 dB. So above 35... SNR is not a fixed value and will deviate throughout the day. If Andrew said it was out-of-spec when he looked at it, it most certainly was. The fact that when you checked, it was marginally above spec makes it suspect. Call and schedule a tech.   Dave ... View more

@rawlsio wrote: Not really sure what "take a look at your modem" means. Can I adjust these settings? Do I unplug/replug them? Is there an interface somewhere that allows me to change these values? In a word: No. You have signal issues that are affecting your internet service as well as your TV. You need to schedule a Comcast tech to come out and find the source of the problems. There are no "adjustments" you can make. The problems are due to faulty cabling, splitters, amplifiers, etc. either within your home or with the feed coming into it. This is not a user-correctable problem (in most cases). Unless you have the equipment to identify that the problem lies within your home's wiring and the knowledge/skills to correct them, you need to call Comcast to get a tech out there. I'm not trying to be a smart-@ss here, just speaking the truth.   Dave ... View more

@pvollmar wrote: How does that work when I consistently get > 100 MBps internet connection (speedtest.net)? Upload speed is > 10 MBps. If the upstream network was degraded by atmospherics, wouldn't my internet speeds also be affected? Not necessarily as X1 works on a seperate bandwidth of very specific frequencies. Our internet and phone were (mostly) working fine as the modem for those services has a greater tolerance of variances than does X1.   As far as I can see, you have not posted your signal levels for that box. Let's have a look at them!   Dave ... View more

@gotpizza wrote:   Just remember your house could be just fine and there outside network could have issues!   ^^^^^^ This! ^^^^^^   And keep in mind that street-level issues change with atmospheric variances. We had a devil of a time getting an external problem solved because it changed with outside tempurature fluctuations.   Dave ... View more

@gotpizza wrote: ...only for the purpose of nutheads who feel they need to watch tv on a cell phone. Come on Pizza, don't hold back. Tell us how you really feel! ;)   Dave ... View more

Are you connecting via HDMI? There have been HDMI handshaking issues reported with X1 on this forum. Have you tried using the analog audio out or optical from the STB to the TV?   Dave ... View more

If Comcast would just Open Source the software, I'd do it myself. In fact, I'm sure there are many other software professionals that would love to get in there and fix things for them.   Dave ... View more

That's a shame Rick. That would be one feature/enhancement that I would love to see.   Dave ... View more