Comcast charged me $69.95 to come out Friday and updated my old cable service to X1. Loved my new service and was like WOW; how did I not switch to a modern cable service provider earlier and then last night right after I told my wife how great X1 was we lost cable services and RDK-03003 popped up! Comcast support did the usual unplug/plug back in, we are going to send a refresh signal, etc with no luck. So now I must wait 2 full business days to get a tech to come out to the house to fix my service. I asked comcast to refund/credit my $69.95 installation fee as part of the Comcast Customer Guarantee but they will not as they claim it is not a service offering and that only applys to services. You wonder why Comcast is rated last in customer service amongst all major carriers. Anyway X1 when working is very nice and it has shown me that I want a modern technology provider but one that actually cares about its customers and can provide service. I think I may need to educate myself on what my options are for cable services and switch to a provider that actually cares about its customer relationonships especially since I pay them a large monthly sum for their services.
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