Still haven't received any correspondence from anyone at Comcast/Xfinity. Was on the phone for an hour and got absolutely nowhere. Was told there was nothing available for a loyal, long time customer. Also the bundle I built on their website was supposedly not seen on their end by the rep on the phone. When I asked to be transferred to customer retention I was told I was in that department despite the rep not saying that when they called. So, I then asked for a manager and was told they wouldn't be able to do anything either. It's like they don't want to help or even attempt to retain you as a loyal customer. I was on hold for a very long time until I was unable to wait any longer. I informed the rep that I would like a manager to call me back to try and continue doing business with them if they liked. If not I would gladly take my hard earned money elsewhere. Guess what, still no contact. And btw, I also chatted online through their chat option and got nowhere either. Again about an hour of my time completely wasted. Comcast, I'm offering up an opportunity for your company to make things right. Please contact me today at your earliest convenience if you value your loyal dedicated customers and wish to continue business. Else, I will gladly depart and inform all of how you treat your customers. Have a wonderful day.
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