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About ComcastGabriel
since
12-16-2013
08-10-2020
ComcastGabriel
Official Employee
15
Posts
3
Kudos
5
Solutions
05-26-2020
09:35 AM
rogerbubel: You did have a filter that was sending all emails to the trash. I disabled filtering on your mailbox, you can enable it anytime in webmail settings.
https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
IMPORTANT: If you did not add this rule you should reach out to the security team, they will help assess the security of your username and password.
https://internetsecurity.xfinity.com/help/report-abuse/
... View more
05-12-2020
10:33 AM
If the message has the Xfinity logo in webmail as outlined in the article below, this means it officially came from Comcast.
https://www.xfinity.com/support/articles/comcast-verified-email
The email message is talking about a change that was made to make sure the email that Comcast thinks is Spam goes to your spam folder and does not get immediately deleted. As we know that spam filtering can be subjective and not 100% full proof we felt this was an important additional safety step.
This will only be a notable change if;
1. Your spam filter is on AND
2. It was set to auto-delete instantly, and not deliver to your spam folder. -It will now automatically be set to deliver to your spam folder.
This will NOT impact you if;
1. You choose to turn off spam filtering in webmail settings OR
2. You had spam filtering and your spam folder ON.
We did not change the number of days spam would be stored in your spam folder. Seven days has been the default setting for a while now.
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05-11-2020
04:11 PM
k4wk: I disabled the offending filter for you. If you did not add that filter please reach out to the security assurance group to ensure the security of your email and account.
Rmusburger: You have multiple filters that are causing this. You can go into webmail settings and disable the ones that you do not want. Specifically, the one that puts any messages in the trash that contains your email address in the To. Below are the instructions on how to edit your filters.
https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
If you did not add this rule you should reach out to the security team, they will help assess the security of your username and password.
https://internetsecurity.xfinity.com/help/report-abuse/
... View more
04-24-2020
01:54 PM
Sorry for the trouble, we are working on this now and it should be resolved within a few hours.
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04-21-2020
03:27 PM
Your email has a duplicate of each folder and some of the folders have mail and some don't. From looking at the way the folders are set up, my assumption is you were using something to consolidate your email and it somehow consolidated within itself.
This process has created a broken folder and therefore is preventing other folders/email from being seen. We are attempting to fix it, but since it is a third-party service that created the broken folder we may not be able to, but we will try our best.
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04-17-2020
11:29 AM
3 Kudos
We are aware of this issue and have a fix waiting along with some others discussed in the forums.
With everything going on we want to limit changes to our system and therefore this will get rolled out at a later time.
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04-09-2020
03:18 PM
Sorry for the troubles,
Let me see if we can deduplicate and move them back to your inbox. This may take a few days due to the number of messages. I will follow up with you through a direct message once we have some progress.
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02-25-2020
02:23 PM
This is a known issue and the problem has been identified. The problem we are discussing here only impacts IE/Edge under specific scenarios. Note, outside of this there are still some on-off cases where a browser plugin doesn't interact well that may cause similar behavior.
This is not a trivial fix therefore it is taking a while to rectify. On top of that because it is a significant change to the core of the product we are doing extensive testing.
Sorry for the inconvenience, hopefully, we can get this fix out to you soon.
Gabriel
Xfinity Connect Product Team
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02-17-2020
09:09 AM
Ultimately the outlook client does all the moving and deleting of messages. It sends specific commands to the Comcast system.
There are multiple ways to do this, but typically it does a copy to the trash folder and expunges the original copy. It sounds like for some reason the original copy to the trash folder did not work.
The way email specifications work mail servers are in a lot of cases beholden to the client being used. That is why restarting clients, phones, etc will resolve a lot of issues.
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01-17-2020
10:24 AM
Please check your filter settings in webmail. You have a filter set that puts everything in the trash that has your email address in the To: field.
https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
If you did not add this rule you should reach out to the security team, they will help assess the security of your username and password.
https://internetsecurity.xfinity.com/help/report-abuse/
... View more
12-10-2019
11:02 AM
I apologize for the delay on this, it took us a while to track down the cause as it was outside of the email ecosystem.
The fix for this has been implemented and should resolve the problem of automatically signing out even if you click the "stay signed in" checkbox. If you still see this you may have to clear your browser cache.
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11-06-2019
04:30 PM
The mail team is looking into this.
It definitely seems to be a bug that is only impacting Webmail in some browsers. And also seems to be more pronounced based on your font selection. If you try a Chrome browser while we look into the problem most likely you will not see the issue.
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11-06-2019
04:12 PM
It looks like you have your sort set to unread in webmail. Once you read an email it will automatically move to the unread section. To change this click on sort in the right-hand corner above your mail list. You can then sort it by date which is the default method.
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10-29-2019
09:56 AM
Thanks for the feedback.
The select all fix is already in the works and will take a bit of time to go through the normal processes to get out to everyone. Especially since we want to give the current release time to bake to allow for feedback like this.
Agreed around the full name in the browser title, I will follow up on that one
Copy and paste version - strange one I will look into it
Compose window - We will have to see what flexibility we have around the size, but this feedback isn't prevalent so far
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