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About ComcastGabriel
since
12-16-2013
02-26-2021
ComcastGabriel
Official Employee
36
Posts
22
Kudos
8
Solutions
02-16-2021
05:13 PM
2 Kudos
We made some changes this morning that should resolve this issue. This one was a bit tricky to track down as an ethernet MTU setting above 1500 is a bit of an outlier. This is also why many would see the problem on some computers and not on others. The default for most Windows and Mac computers is 1500. This is why the problem wasn't happening to most email users and only on specific machines. Although we have put in a fix on our side to handle the MTU setting, unless you have a specific reason, for the best experience across the internet I would recommend keeping the default of 1500. As we were testing this with a higher MTU we ran into some slowness and timeouts on various sites across the internet.
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02-04-2021
09:29 AM
I double-checked a few of the logs and headers for this and still see the same result. Feel free to directly message the headers of the duplicate emails so I can see what I am missing. You are looking for when Comcast received the message, which is typically a line or two above the spam score header. The example below shows it was received by Comcast.net from google.com just as an example. Let us know what you find! Received: from mail-oi1-x234.google.com ([IPv6:2607:f8b0:4864:20::234]) by resimta-po-33v.sys.comcast.net with ESMTP X-CAA-SPAM: F00000
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02-03-2021
05:55 PM
nicktulloh - Your duplicate emails are originating from Google. I see you have a forward set up to go to Gmail. My guess is in Gmail you have some rule that forwards your mail to Comcast. You can verify this by looking at the source of the duplicate emails by clicking on the menu in webmail and view source: - One of the messages will show from the original sender's servers - The other duplicate email message will show from google Example : Received: from mail-ot1-x335.google.com ([IPv6:2607:f8b0:4864:20::335]) by resimta-po-19v.sys.comcast.net with ESMTP
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12-28-2020
10:05 AM
2 Kudos
Email addresses are tied to Xfinity usernames. In order to create a new email address, you must create a new username by following the instructions here: https://www.xfinity.com/support/articles/adding-new-user-names-or-email-addresses. - If this is a second email address for an existing household member and you only want the username for email, the easiest way is to create a viewer username. - If this is the first email address for another household user with different contact information, follow the instructions in the article to create the appropriate access level username.
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12-15-2020
09:50 AM
Just to clarify, below are the authoritative numbers directly from the mail system: These DO count against quota: Junk/Spam: 5,000 message limit and auto cleaned after 7 days ( The message limit currently varies to account for some changes in features/functionality from apple clients) Trash: 5,000 limit and auto cleaned after 14 days Does not count against quota: Recover deleted Messages (Dumpster) - 15,000 message limit and auto cleaned after 30 days. NOTE: Comcast does not automatically move/delete any mail outside of these folders. - Mail clients, backup applications, etc are typically responsible for moves after the mail is delivered. - Mail filtering rules within webmail or clients will be followed on delivery and not moved after. - Subfolders created by other clients with similar functionality such as "Spam Mail", "Junk Mail", etc are typically managed by the client that created them and not Comcast.
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11-18-2020
03:32 PM
This issue has been fixed: See the post linked below. https://forums.xfinity.com/t5/Email-Web-Browsing/Subject-line-not-functional/m-p/3386810#M221988
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11-18-2020
07:41 AM
This issue has been fixed as addressed in this thread: https://forums.xfinity.com/t5/Email-Web-Browsing/Subject-line-not-functional/m-p/3386804#M221987
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11-18-2020
07:36 AM
4 Kudos
We have rolled out the fix for this to everyone as of late last night/early this morning. Update *You may have to refresh or close and reopen your browser to see the results of the fix. This should resolve the issue with Windows users that was introduced by the latest version of Microsoft Edge browser where under some circumstances the subject line was not available. Just a reminder of how the fix was introduced: - There is no version change as this is a UI update and not a true application update - Friday the 13th we rolled out the fix to a small population to make sure it did not introduce other issues - Monday night we introduced it to roughly 50% of webmail users - Tuesday night the update was complete
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11-13-2020
01:51 PM
3 Kudos
We have identified a fix for this and will finish testing over the weekend to make sure it doesn't have any negative side effects. If the testing is successful we will start putting the fix in early next week and finish mid-week. This is related to the autofill autocomplete feature. I know it is hard, but if you can avoid using the autofill autocomplete the subject will be available. A good workaround until we get this fixed is by clicking the TO and selecting the address from there. Note: Once the problem happens it will continue to happen until you refresh the page.
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11-11-2020
10:45 AM
1 Kudo
This error usually indicates you have added another email within webmail settings and the password is wrong. This could be either an external email or another Comcast.net address. I agree this is not the best error message and we are working to fix it in our next version of webmail. For now. you can fix the issue by updating the username and password in settings: Sign in to webmail Click the Settings icon (cog) in the upper right-hand corner Select accounts Click the edit button next to the "external" email account, which will be in the form of an email address. Update the password for that "external" mailbox. Example: I sign into webmail as Gabriels_primary_emailbox99@comcast.net. I utilized the external account feature to add as a secondary mailbox of Gabriels_secondary_emailbox99@comcast.net. Either myself or someone else changes the password for that second email address, it will need to be updated within the settings of the primary webmail account.
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11-05-2020
08:14 AM
The trash folder holds 5,000 messages. If you delete more than 5,000 the remaining will be deleted, bypassing the trash folder. That being said, there is a temporary emergency backup of these messages. You can restore these by following the directions outlined in this help article https://www.xfinity.com/support/articles/recover-deleted-email.
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11-03-2020
03:13 PM
Please check your forward settings in webmail. You have your email set to forward to an outlook.com address, but not keep a copy in your Comcast mailbox.
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11-03-2020
02:29 PM
1 Kudo
We are aware of images in some emails not loading in webmail when using Chrome. This is due to a change made in the latest version of chrome that prevents nonsecure images from being displayed. There are two possible solutions to show images while Comcast develops a workaround to account for the Chrome change. - Provide feedback to the sender of the email to follow best practices and utilize secure images in their messages. Ultimately this is the problem that Chrome is trying to solve with the change. - Use a different browser that does not force this change. Technical overview: The recent version of Chrome M86 forces HTTP image calls to HTTPS. This means if an image is located at HTTP://foo..com/image.gif chrome will call HTTPS://foo.com/image.gif. More than likely there is no image at the https location, which results in a broken image in the email. Since Comcast does not control the content of the message, the sender would need to move the image to a secure location and update their email to point to that location. Some email providers rewrite the email messages and change the image source to go through a secure proxy layer which prevents mixed content.
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10-27-2020
09:03 AM
I added a clarifier to my original post based on the new information that was found More than likely the location address starts with HTTP:// you must change it to HTTPS:// when pasting into your browser window as this is what Chrome is doing automatically for you. At this point, other browsers are not changing the HTTP to HTTPS which is why they continue to work. Although, I am sure it won't be long before others follow.
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10-26-2020
06:18 PM
2 Kudos
Adding a little more to this after further investigation and to inform the technologists in the room. What does that mean for the non-technical people in the room? Ultimately the sender of the email needs to follow best practices and put all secure content in their email. Some of them of course follow this and that is why some emails show images and some do not. As a side note, we cannot recommend disabling browser security settings. This ultimately boils down to mixed content and auto-upgrading the URL to HTTPS, without a fallback to HTTP if the content is not available over HTTPS. Because Webmail is a secure space (https), Chrome will automatically look at any images in an email and if they are coming from an insecure space (HTTP) it will upgrade(rewrite) the URL to a secure URL(HTTPS) and try to get a secure image. The challenge is often there is not an image at https or there is an invalid cert. So this ends up in a broken image in your email. This is forced in the new version of chrome M86M https://www.chromestatus.com/feature/4926989725073408
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10-23-2020
02:50 PM
2 Kudos
We believe we determined the cause of the broken images. In some of the new versions, Chrome has instituted some additional security checks on images. If the images are pulled from an internet location and that location contains an error, for your safety Chrome will not load the image. Images locations are designated by the sender of the email and not the Comcast system. You can verify this by right-clicking the broken image in your email and selecting " copy image address" or "copy image location." That should allow you to paste the image address into a new browser tab and see the error. More than likely the location address starts with HTTP:// , you must change it to HTTPS:// when pasting into your browser window as this is what Chrome is doing automatically for you. Based on the error you can determine the next steps or reach out to the sender of the email.
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10-23-2020
02:40 PM
Feel free to send me a direct message with some examples of email addresses and emails received that are in your Address book and still went to your spam folder.
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10-17-2020
10:50 PM
DPinsel, I added more quota to your mailbox. That should give you some room while you figure out the archive option in Mac mail. Below are the links directly from apple as they are the experts for Mac products. Roughly half of the space is taken up in your inbox and the other half in your sent mail. You can also sort your email by size on Xfinity Webmail. Setup email in Mac Mail: https://support.apple.com/en-us/HT204093 Archive email in mac mail: https://support.apple.com/guide/mail/archive-emails-mail35918/mac
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09-22-2020
04:50 PM
1. To change the name displayed in the upper right-hand corner; click on the name and you will be redirected to your account settings. 2. To change the name displayed when someone receives email from you; You will need to login to Webmail by going to Xfinity.com and clicking the envelope. Once there the quickest way to change it is by composing a new email message and clicking your name/email at the top of the compose window and clicking edit and follow the instructions that are displayed. This will change it in both Webmail and the Xfinity Connect mobile app.
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09-18-2020
03:28 PM
1 Kudo
For Comcast internal rules putting messages in the spam folder, you can add them to your address book on webmail to prevent this going forward. If Outlook, Mac Mail, or any other third party client is moving messages to the spam folder, that will have to be changed within the specific third party client.
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09-14-2020
03:28 PM
As Bruce noted above, You can add email addresses to your address book in webmail to ensure messages that would go to your spam folder go to your inbox. Assuming that Comcast rules are putting the email in your spam folder and not outlook or a third party client.
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05-26-2020
09:35 AM
rogerbubel: You did have a filter that was sending all emails to the trash. I disabled filtering on your mailbox, you can enable it anytime in webmail settings.
https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
IMPORTANT: If you did not add this rule you should reach out to the security team, they will help assess the security of your username and password.
https://internetsecurity.xfinity.com/help/report-abuse/
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05-12-2020
10:33 AM
If the message has the Xfinity logo in webmail as outlined in the article below, this means it officially came from Comcast.
https://www.xfinity.com/support/articles/comcast-verified-email
The email message is talking about a change that was made to make sure the email that Comcast thinks is Spam goes to your spam folder and does not get immediately deleted. As we know that spam filtering can be subjective and not 100% full proof we felt this was an important additional safety step.
This will only be a notable change if;
1. Your spam filter is on AND
2. It was set to auto-delete instantly, and not deliver to your spam folder. -It will now automatically be set to deliver to your spam folder.
This will NOT impact you if;
1. You choose to turn off spam filtering in webmail settings OR
2. You had spam filtering and your spam folder ON.
We did not change the number of days spam would be stored in your spam folder. Seven days has been the default setting for a while now.
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05-11-2020
04:11 PM
k4wk: I disabled the offending filter for you. If you did not add that filter please reach out to the security assurance group to ensure the security of your email and account.
Rmusburger: You have multiple filters that are causing this. You can go into webmail settings and disable the ones that you do not want. Specifically, the one that puts any messages in the trash that contains your email address in the To. Below are the instructions on how to edit your filters.
https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
If you did not add this rule you should reach out to the security team, they will help assess the security of your username and password.
https://internetsecurity.xfinity.com/help/report-abuse/
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04-24-2020
01:54 PM
Sorry for the trouble, we are working on this now and it should be resolved within a few hours.
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04-21-2020
03:27 PM
Your email has a duplicate of each folder and some of the folders have mail and some don't. From looking at the way the folders are set up, my assumption is you were using something to consolidate your email and it somehow consolidated within itself.
This process has created a broken folder and therefore is preventing other folders/email from being seen. We are attempting to fix it, but since it is a third-party service that created the broken folder we may not be able to, but we will try our best.
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04-17-2020
11:29 AM
3 Kudos
We are aware of this issue and have a fix waiting along with some others discussed in the forums.
With everything going on we want to limit changes to our system and therefore this will get rolled out at a later time.
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04-09-2020
03:18 PM
Sorry for the troubles,
Let me see if we can deduplicate and move them back to your inbox. This may take a few days due to the number of messages. I will follow up with you through a direct message once we have some progress.
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02-25-2020
02:23 PM
This is a known issue and the problem has been identified. The problem we are discussing here only impacts IE/Edge under specific scenarios. Note, outside of this there are still some on-off cases where a browser plugin doesn't interact well that may cause similar behavior.
This is not a trivial fix therefore it is taking a while to rectify. On top of that because it is a significant change to the core of the product we are doing extensive testing.
Sorry for the inconvenience, hopefully, we can get this fix out to you soon.
Gabriel
Xfinity Connect Product Team
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02-17-2020
09:09 AM
Ultimately the outlook client does all the moving and deleting of messages. It sends specific commands to the Comcast system.
There are multiple ways to do this, but typically it does a copy to the trash folder and expunges the original copy. It sounds like for some reason the original copy to the trash folder did not work.
The way email specifications work mail servers are in a lot of cases beholden to the client being used. That is why restarting clients, phones, etc will resolve a lot of issues.
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01-17-2020
10:24 AM
Please check your filter settings in webmail. You have a filter set that puts everything in the trash that has your email address in the To: field.
https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
If you did not add this rule you should reach out to the security team, they will help assess the security of your username and password.
https://internetsecurity.xfinity.com/help/report-abuse/
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12-10-2019
11:02 AM
I apologize for the delay on this, it took us a while to track down the cause as it was outside of the email ecosystem.
The fix for this has been implemented and should resolve the problem of automatically signing out even if you click the "stay signed in" checkbox. If you still see this you may have to clear your browser cache.
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11-06-2019
04:30 PM
The mail team is looking into this.
It definitely seems to be a bug that is only impacting Webmail in some browsers. And also seems to be more pronounced based on your font selection. If you try a Chrome browser while we look into the problem most likely you will not see the issue.
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11-06-2019
04:12 PM
It looks like you have your sort set to unread in webmail. Once you read an email it will automatically move to the unread section. To change this click on sort in the right-hand corner above your mail list. You can then sort it by date which is the default method.
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10-29-2019
09:56 AM
Thanks for the feedback.
The select all fix is already in the works and will take a bit of time to go through the normal processes to get out to everyone. Especially since we want to give the current release time to bake to allow for feedback like this.
Agreed around the full name in the browser title, I will follow up on that one
Copy and paste version - strange one I will look into it
Compose window - We will have to see what flexibility we have around the size, but this feedback isn't prevalent so far
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