About ancient46

ancient46 · ‎07-20-2018

I tried to send a private message but got thiw mwssage Authentication Failed. Authentication Ticket Mismatched, failed authentication.

ancient46 · ‎07-17-2018

Well having been born long before the cell phone era I have my house wired for cable I do not need one and can not afford one. We do have one in the car for emergencies that costs us lwss than 13 dollars a month. It is sad that Comcast has gone bonkers for WIFI and left the last members of a bygone era behind. Nomorobo is simply a program that works. I only pay attention to calls that ring more than once. Before Nomorobo, my wife was afraid the call was someone we knew and insisted on answering, Now if it does not ring twice the just walks out the door with me. Two robocalls were intercepted during the typing of this message.

ancient46 · ‎07-07-2018

Comcast provides an excellent robot call blocking service, Nomorobo. Almost all of the robot calls never ring my home phone anymore. Answering the phone when it does ring usually is a call I want to answer. This service is a blessing and kudos to Comcast for supplying it. I highly recommend it. However there is one flaw, it blocks all calls from Comcast. A call made during a chat from the representative was also blocked. I had to disable it for them to get through.

ancient46 · ‎07-05-2018

1 I had completed the Comcast.net registration the previous century but the new xfinity site wants a new registration, However the new registration requires me to have a cell phone with SMS. I do not have one. So I am redirected to the account page which I only need once a month. It took me a long time to see the tiny (for 72 year old eyes) my xfinity link. Even that screen now has a popup nagging me to complete the impossible tregistration. I did confirm that without SMS I could not complete the registration during an xfinity chat. I simply can't justify replacing a useable phone with an expensive smart phone we do not need, Usine someonw elses phone for registration is also something I will not do.I am annoyed with this oversight by Comcast and the popup, really annoyed Social Security also did this but had to revamp the site to allow people withiout SMS to register with their emails.

ancient46 · ‎07-02-2018

Everything works fine except the xfinity website. Since I do not have a cell phone It is not possible to complete the new registration form. When I want go to xfinity.com as a customer I am sent to the account screen, not the home screen. Then you have to find the tiny link on the top lrf to get back to it. It is annoying and Comcast has said (in a chat) that no provision for those of us who are not familiar with SMS and can't afford the smart phone cost exixts.

ancient46 · ‎01-29-2018

I do not have a problem with my Comcast installation. I have a problem with the redone website that wants me to set up my account for the revamped site. However there is no option in this setup for a person without a cell phone so it can never be completed. . I have lived 72 years without needing a phone with SMS (I don't even know what that is) and I do not really need one now.

ancient46 · ‎01-21-2018

I bexamw a Comcast customer at the end of the previous century, Before I signed up I had rne house wired for TV Phone and Internet on all floors. My computers are all wired to my router on the second floor. I do not need WIFI anywhere for anything but Comcast now seems to require it and does not have any provision to deal with my situation (The result of a previous paoting) . So here I am unable to complete a required login form.Other companies I deal with either Have a text meddage option or an email option for their signin, why doen't Comcast?

ancient46 · ‎12-14-2017

The whole wireless/mobile phone revolution has passed me by. I do not have a cell phone and I can't justify the incurring the expense of a mobile phone. It is sometimes hard to live in the wireless world as companies like Comcast forget you still are around. Things like not being able to complete the account setup because you do not have a cell phone are real frustration. I own my own internet modem and it is wires into my system on the second floor. Recently I had to replace the very old Comcast voice modem in the basement Comcast hung on a screw beneath the electric panel. I was not able to get a replacement and ended up with a wireless gateway on a shelf near the panel. There is no ethernet wiring in the basement and I wanted the wireless internet modems turned off. Apparently Comcast does not have a procedure on their sereens for this. It took me three tried to get an experienced agent that could actually understand what was necessary. Being 72 in a world you were not born into stinks. I guess I have outlived my cost effectiveness for customer service

ancient46 · ‎11-18-2017

From what we were told at the loval Comcast Store, Comcast does not do much for its existing customers. To get a discounted two year package we had to close our existing account and open a new one for my wife. While I am not sure that was entirely true, they did give us a package that was much lower than we were paying. A word of warning though, we did have massive problems with the switch. We had no internet or phone service when we went home, the process they used deleted our existing equipment. It took over a month to finally get a call from a vice president's office before I finally could use my owm modem and return the Comcast loaner. Disconnect and take all your cable equipment with you wen you go, it might save you a lot of grief.

Re: Getting Help

Re: Wondering Why

Wondering Why

Re: Getting Help

Re: The WIFi Era passed me by

Re: The WIFi Era passed me by

The WIFi Era passed me by

Being still alive in the modern Comcast world

Re: Customer Retention Too