On the bottom of the Cotact Us page of Comcast's website, there is an option to read a letter from Tom Karinshak, Senior Vice President of Customer Experience at Comcast. At the conclusion of his letter, there is an option to send Tom Feedback. I went through these steps and submitted the following: " Why does Comcast not support the HBO GO channel on the Roku? Comcast's on demand feature is not the same as it does not offer all previous HBO shows." Within an hour, I received this reponse: Thank you for contacting the Office of Tom Karinshak. My name is ShaRonda. I am genuinely sorry for the inconvenience you experienced regarding not being able watch HBO GO on your Roku or Samsung TV. I can definitely provide you more information HBO to go and Comcast. Comcast is continually evaluating new platforms to support for the Online TV Partners like HBOGO, but at this time have no committed dates to support HBOGO on Roku or Samsung TV’s. Although we do not have a launch date available for the compatibility of our services with the Roku. Our engineers and programmers are working diligently to make our service more compatible with all multimedia devices available today like the Roku and Smart Phone/TVs. We will continue to work with our partners to deliver even more choices to our customers in more places. For a list of supported devices, please go to: http://www.hbogo.com/#help/. You can also check your monthly statement and online at www.comcast.com for any updates. HBO Contact Information 1100 Avenue of the Americas New York, NY 10036-6737 Phone: 212-512-1000 If you have any other questions or concerns feel free to respond back to this e-mail and I would be happy to assist you. I want to thank you again for contacting us here at Comcast. We are grateful to have you as a Comcast customer, and your satisfaction is our primary goal. You are a valued Comcast customer, and it is important to us that we retain our successful relationship. We appreciate your business and thank you for choosing Comcast as your provider. Sincerely, ShaRonda J Office of Tom Karinshak
... View more
