About NortonSupport

NortonSupport · ‎06-26-2019

Hi @clajas, Sorry for the inconvenience this might have caused. At this time, Norton Security Online provided by Xfinity is not able to be upgraded to New Norton 360. Only products that were directly purchased from Norton may be upgraded. Thanks! Dinesh B Norton Support

NortonSupport · ‎11-28-2018

Hi @cawgemini wrote: Norton Security pops up with this message and I don't know what it is, so I don't know whether to allow or to block the connection: The computer "10.0.0.16" is attempting to access rapport on your computer. Do you want to allow this connection? Please advise. Thank you! Hi there, Could you please share us a screenshot of the pop up on the private message? We can check and get back to you. Thanks, Steffi Norton Support

NortonSupport · ‎06-29-2018

Hi gkoco, Please follow the instructions here https://support.norton.com/sp/en/us/home/current/solutions/v113939272_EndUserProfile_en_us to find the PIN. Let us knpow how it goes. Thanks Anirban

NortonSupport · ‎06-29-2018

Hi dandeedan, Please follow these instructions https://www.xfinity.com/support/articles/norton-security-download-install-pc here to download and install Norton from your xfinity account. Let me know how that goes. Thanks Anirban

NortonSupport · ‎06-09-2018

Hi mooie123, Sorry about that. Please share a screenshot of what you are seeing. I can look into this for you . Thanks Anirban

NortonSupport · ‎04-25-2018

Hi 19regor39, Uusally the update completes in a few minutes. But if the update does not show any progress in 15 minutes, please exit Norton and restart the computer. Thanks Anirban

NortonSupport · ‎04-18-2018

Hi rudiger650, Please check your private messages. I have requested some information to look into this further. Thanks Anirban

NortonSupport · ‎04-18-2018

Hi wag97, Could you please share a screenshot of what you see. I can get this checked for you, Thanks Anirban

NortonSupport · ‎03-16-2018

Hi Hal_cat, Norton for mac available on the comcast website is compatible with Mac OS high sierra. The websit system requirement has not been updated yet but we have informed comcast already and this should change soon. Please do run a live update and see what happes. Thanks Anirban

NortonSupport · ‎03-16-2018

Hi Jmahz, Norton 360 is a paid program whereas Norton security suite is included in your comcast subscription. To install Norton from comcast, please follow the instructions here https://support.norton.com/sp/en/us/norton-security-suite/current/solutions/kb20100326081956EN_EndUserProfile_en_us Let me know how that goes. Thanks Anirban

NortonSupport · ‎03-16-2018

Hi Jmahz, Norton 360 is a paid program whereas Norton security suite is included in your comcast subscription. To install Norton from comcast, please follow the instructions here https://support.norton.com/sp/en/us/norton-security-suite/current/solutions/kb20100326081956EN_EndUserProfile_en_us Let me know how that goes. Thanks Anirban

NortonSupport · ‎03-02-2018

Hi frmtxs, Sorry for the inconvenience. Could you please check and let me know the version of Norton installed from help>about. Thanks Anirban

NortonSupport · ‎03-02-2018

Hi PeggyCooks, Sorry for the inconvenience. Are you getting any errors or notifications? Please share a screenshot if you are. Thanks Anirban

NortonSupport · ‎03-02-2018

Hi shbrooks1 , Please run this tool www.norton.com/nrt and once done go to https://support.norton.com/sp/en/us/norton-security-suite/current/solutions/kb20100326081956EN_EndUserProfile_en_us and follow the instructions to download Norton. Let me know how that goes. Thanks Anirban

NortonSupport · ‎03-02-2018

Hi lbeckstedt50, Sorry for the inconvenience. Are you following the instructions here https://www.xfinity.com/support/articles/install-norton-internet-security-mac ? If you are getting any errors/notifications, please share a screenshot. Thanks Anirban

NortonSupport · ‎02-01-2018

Hi RAM_R, Please share a screenshot of the message you see. I can look into this for you. Thanks Anirban

NortonSupport · ‎02-01-2018

Hi av-customer, We would like to collect some detail from your machine regarding this so we can look into this further. Please send us a private message. Thanks Anirban

NortonSupport · ‎02-01-2018

Hi pdubpdub, Sorry for the inconvenience. Could you please share a screenshot of the message that you are getting. I can look into this for you. Thanks Anirban

NortonSupport · ‎02-01-2018

Hi SearNub, Could you please share a screenshot of what you see when you are trying to install Norton. Thanks Anirban

NortonSupport · ‎01-31-2018

Hi lhcrowley, Norton is compatible with Mac os 10.13.3. You can download and install using the instructions here https://www.xfinity.com/support/articles/install-norton-internet-security-mac Let me know how it goes. If you run into any errors or notifications, please do share screenshots of it. Thanks Anirban

NortonSupport · ‎01-05-2018

Hi JWDOG, Could you please delete the extensions from Norton and then reinstall them using the steps here https://support.norton.com/sp/en/in/home/current/solutions/v58055475_EndUserProfile_en_us This should fix the issue. Let me know what happens. Thanks Anirban

NortonSupport · ‎01-03-2018

Hi qelbel, Norton from comcast is compatible with Mac os 10.13. The system requirements have to be updated on the webite and we are looking into it. Please follow the instructions here https://constantguard.xfinity.com/products-and-services/norton-internet-security/ Thanks Anirban

NortonSupport · ‎12-27-2017

Hi JWDOG, Could you please share a screenshot of what you see. I can look into this for you. Thanks Anirban

NortonSupport · ‎12-19-2017

Hi oma06 , Could you please share a screenshot of where exactly you are seeing this. I can look into this for you. Thanks Anirban

NortonSupport · ‎12-13-2017

Hi Eduardo4 , Please follow the instructions from https://support.norton.com/sp/en/us/home/current/solutions/kb20100326081956EN_EndUserProfile_en_us to install Norton that comes with your xfinity account. Let me know how it goes. Thanks Anirban

NortonSupport · ‎12-13-2017

Hi msneal02 , Could you please follow the instructions here https://support.norton.com/sp/en/us/home/current/solutions/kb20100326081956EN_EndUserProfile_en_us to download and install Norton. Do let me know how it goes. Thanks Anirban

NortonSupport · ‎12-13-2017

Hi terrylynnemj, I am sorry for the dealy in getting back to you. Could you please try to download and run the live updates manually by following the isntructions here https://support.norton.com/sp/en/in/home/current/solutions/v61252925_EndUserProfile_en_us Once done, please restart and try running the live updates from the Norton interface. Let me know how it goes. Thanks Anirban

NortonSupport · ‎12-13-2017

Hi Bver0911, Please check https://constantguard.xfinity.com/products-and-services/norton-internet-security/ for the download link and instrcutions for mac. The current version of Norton Internet security for mac is compatible with High sierra. The system requirements have not been updated and I have already informed the same to the concerned team. Please try the download link and let me know how it goes. Thanks Anirban

NortonSupport · ‎11-16-2017

Hi Schneidogg , Coulds you please share a screenshot of the popup you are getting. I can look into it for you. Thanks Anirban

NortonSupport · ‎10-02-2017

Hi JIMPRICEWRITER Thanks for reporting this. I have reported the same to the concerned team already.However, I see that the page opens fine on my end. Could you please check this link http://constantguard.comcast.net/products-and-services/norton-internet-security/ Are you trying to download/install currently? Thnaks Anirban

NortonSupport · ‎09-20-2017

Hi midwater, Please send us a private message. We would like to collect more information regarding the issue you are having. Thanks Anirban

NortonSupport · ‎09-13-2017

Hi, The issue has been fixed from our end. Norton should be active on your end as well. If you still see 'subscription cancelled', please DM me the PIN. I will have it verified and sorted manually. Thanks Anirban

NortonSupport · ‎09-13-2017

Hi, We have rectified the issue from our end. This should reflect on Norton automatically. If you are still getting 'subscription cancelled' , Please DM me the PIN. I can have it manually verified. Thanks Anirban

NortonSupport · ‎09-13-2017

Hi, We are really sorry for all the trouble over the past few days. We have made changes on our end and have rectified the issue. The same should update on your end immediately. In case you are still getting 'subscription cancelled' notification, please DM me the PIN and I will manually verify the PIN and do the necessary. Thanks Anirban

NortonSupport · ‎09-12-2017

Hi leom , Sorry for the inconvenience. Since you are running Mac OS X 10.7.5, please check if you have 2GB RAM. If you do, then let me know if you are getting any error or notifications from Norton. I will look into this for you. Thanks Anirban

NortonSupport · ‎09-12-2017

Hi, We are sorry for the trouble. Please DM me the PIN and I will have it looked into for you. Thanks Anirban

NortonSupport · ‎09-12-2017

Hi, We are really sorry for the trouble. We are aware of the issue and we are looking into it on priority. Please DM me the PIN and I will have it check with the concerned team. Thanks Anirban

NortonSupport · ‎09-12-2017

Hi ruthjfranklin , we are really sorry for the inconvenience. We are aware of the issue and we are working to get this sorted on priority. Please Dm me the PIN and I will have it checked and verified with the concerned team. Thanks Anirban

NortonSupport · ‎09-12-2017

Hi, Please accept my apologies for all the trouble this has caused. We are aware of the issue and we are working on it on priority. Please DM me the PIN and I will have it checked on my end. Thanks Anirban

NortonSupport · ‎09-12-2017

Hi, We are really sorry for all the trouble this has caused. We understand how concerning this must be and we apologise for all the hassle. We did have a fix initially that was posted on the Norton community but looks like the issue is still continuing. I request you all to please DM the PIN for your Norton from comcast. I will have it checked with the back end team and get back to you as soon as I have an update. Thanks Anirban

NortonSupport · ‎09-12-2017

Hi USAF_E-8_RET, Thanks for filling in. But looks like we are still having issues regarding certain PINs. You can ask the customers who are still facing the issue to DM you their PIN. You can pass them onto me and I wil have them looked into. You can direct them to DM me the PIN as well. We are looking into this on prioity. I shall get you any information that I receive. Thanks Anirban

NortonSupport · ‎09-07-2017

Hi erakster, This seems to be quite a unique situation. I have forwarded the issue to the concerned team. I shall get back to you as soon as I have more information. Thanks Anirban

NortonSupport · ‎08-30-2017

Hi Howard_Woodard, Please send us a DM. We would like to collect more information from your computer. Thanks Anirban

NortonSupport · ‎08-10-2017

Hi ACECORP, We are very sorry for the all the hassle Norton has caused. We would like to get to the bottom of this. Please private message us so we can collect some information regarding the same and get the concerned team look into this. Anirban Norton support

NortonSupport · ‎08-10-2017

Hi ChuckTC, Could you please confirm if you are getting the Notifocation again. If you are, please do private message us and we will forward from there. Anirban Norton support

NortonSupport · ‎01-25-2017

Hi, Thanks for the screenshots. I will pass them on to the concerned team and get back to you with the update. Thanks Anirban

NortonSupport · ‎01-12-2017

Hi, Could you please capture a sceenshot if the message appears again. Please private message the screenshot and I can look into this for you. Thanks Anirban

NortonSupport · ‎11-04-2015

I think USAF_E-8_RET got you all covered. Nothing more from me. Harry Norton Support

NortonSupport · ‎11-02-2015

Sure, please let us know how it goes. If the problem persists, disable Norton Tamper Protection from Settings, end the n360 process from Task Manager, restart the computer and then re-enable Norton Tamper Protection. Harry Norton Support

NortonSupport · ‎11-02-2015

Hello hongzhang , We are trying to help you here, but unable to proceed further since we were unable to see the screenshots you have shared or understand the problem completely. If possible, please attach the image file to your reply post rather than inserting it as image. Harry Norton Support