I have now had Comcast Signature service enable the bridge to this piece of junk so that I can connect to my own personal router that I have been using for 3 years. I can't connect to my router now, and Comcast will not provide me with support. We have no wireless connectivity in the house, just my ethernet connection at my desk. I couldn't connect VPN with their all-in-one technicolor router, so I am absolutely screwed whatever I do.
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It seems that there are some very technically savvy people on this thread and still no resolve to this VPN issue. The fact is that we were sold a bill of goods by upgrading to this new router and spend all of this time and money dealing with what should be a very simple fix. It seems that Comcast would like all of us be "business" customers and not just residential customers. I spent an entire week last week unhooking the bridge, rehooking, resetting the wireless, etc. Plus dealing with offshore support people that I can't understand what they are saying, who are like robots that do nothing for us. Even Tier II support wants to charge us to get back to square one and still no VPN. At the end of the day, I am still sitting here unable to connect to VPN, until I decided to do something else or go buy a Gig Router. I talked to a Comcast guy who has this modem connected to a Netgear R6300 and says it works well. He said the the built in router to this Modem fights with itself really isn't a good idea.
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