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About gskline
since
11-13-2013
04-11-2020
gskline
Contributor
24
Posts
51
Kudos
0
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04-11-2020
12:41 PM
1 Kudo
So, I had a complete outage today. Everything. Phone, TV, Internet and Home Security. I called for support, resigning myself to the normal 5 minutes of navigating their IVR system in an attempt to get a live human from India on the phone, only it wasn't possible. Always getting the message to hit "1" to go to the main menu, where you have to start all over again, or alternatively, getting a cheerful message and then having Comcast hang up on me.
I tried support for TV. I tried support for Internet. I tried support for Phone. Finally, I figured I'd go for home security because they ALWAYS answer and can sometimes route me directly to an appropriate agent. Nope. Not even home security responded.
So I called back again, extremely frustrated, and said I wanted to add a new service. Guess what? I got a live agent IMMEDIATELY!!
Comcast doesn't care about supporting loyal, long time customers who pay a lot of money. But if you're someone wanting to add a service, you get immediate satisfaction.
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02-13-2020
11:51 AM
And remember, that $5.00/month deal is only good for the first 6 months. After that, you can probably expect to pay much more.
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02-13-2020
11:46 AM
It's sad, but the only advice I can give is get used to it. I used to pay for every pay channel, then Comcast started dropping them with very poor notification. They claimed that HITZ was an adequate replacement for Cinemax (which we all know is a joke). They moved TCM underneath a sports package (like TCM viewers are sports fiends). They removed other indie and oldie channels, and now STARZ is gone as well.
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02-13-2020
11:28 AM
8 Kudos
Yes, they've done it again. I don't know how many times they've removed channels from my package, because Comcast is so lousy at communicating with customers. Now STARZ is gone too, like TCM, Cinemax, and various other channels I used to enjoy.
Of course, I am welcome to purchase these channels again for a nominal fee (right?).
Read this comment quickly, as a retired Comcast employee will delete it soon.
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12-14-2019
06:06 PM
4 Kudos
It doesn't appear so. I called to complain, but it was obvious that comcast didn't really want to hear it.
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12-14-2019
01:33 PM
Maybe true. But that doesn't explain the "tech difficulties" in the original post. And why can't comcast be proactive with sports events and confirm the accuracy of their program guide. The program guide has many other issues as well.
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12-14-2019
12:15 PM
If the guide information is really pre-planned 2 weeks out, how do you explain the fact that they were able to put "impeacment hearings" as an all day item on the guide.
Honestly, comcast should be agile enough to accomodate last minute changes to the program guide. Anything else is laziness on their part.
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12-14-2019
11:10 AM
9 Kudos
I've seen all the experts and retired comcast employees explain that the TCM move was done just so Comcast could continue to afford offering it by charging its customers for it. But really? How many TCM fans are also huge sports fans?
Putting TCM in a sports package makes no sense whatsoever. Change it back.
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12-14-2019
11:05 AM
So? Fox Sports doesn't create the program guide. comcast should try to keep up.
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12-13-2019
02:53 PM
2 Kudos
I haven't been here long, but this forum is a Comcast echo chamber, moderated by retired Comcast employees, right?
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12-12-2019
12:25 PM
4 Kudos
This may have been asked here before, and this post will probably be deleted by a retired Comcast employee, but here goes:
When Comcast ripped Cinemax out from under us and gave us their worthless HITZ "network", they apparently created channel entries in the program guide. I see three of these pseudo channels on my selection that actually look like there is a movie in progress or coming up.
When you click on one of these pseudo channels, it's revealed that you have to use on-demand streaming to view whatever movie might have piqued your interest, though. Kind of a bait and switch tactic to make us subscribers feel better about losing channels that we thought we were paying for.
Is this the future of comcast? Will we only see a big menu of movies that are "now playing", but really just available if you go stream them? If so, what's the value of cable movie channels?
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12-12-2019
11:05 AM
1 Kudo
Good question. CCAndrew deleted one of mine the other day, so I had to re-post.
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12-12-2019
09:59 AM
Not exactly true, but close enough. I'm fortunate enough to have a couple of varieties of X1 devices, much to any service techs chagrin.
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12-10-2019
05:50 PM
4 Kudos
I wonder who at Comcast thought that classic movies belonged bundled with a sports package?
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12-10-2019
05:27 PM
10 Kudos
Is anyone else upset with the fact that channels keep disappearing from our selection? First it was Cinemax, and Comcast customer service claimed that the HITZ network was a like for like replacement (ridiculous). Then TCM disappeared, and is only available with the sports package (what's the logic behind that?). Now Reelz, Indie plex and multiple STARZ channels have gone missing. Customer Service actually tried to make me feel bad about missing the announcement, claiming that it's not their fault I wasn't aware of the changes. I explained what autopay is, but got no sympathy from their rep, of course. It would be different if they lowered the charges when they removed items, but they seem perfectly happy to continue to charge the same (or more) for less. <Edited>
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