I was told twice by customer services reps that "all of my channels I currently access will be in the new package" ... and, this included ID channel (although I had not asked directly about this one channel). So, I changed to the GO BIG package a week ago ... and, to my surprise/disappointment, the ID channel was not included ... and, when I call Xfinity, I am told it is not included AND not available for this package ... it was included in my previous package that I was grandfathered in for the past few years... The rep did not make any comparisons of the package and simply replied "yes" to my question that "all channels are included in this package that were in my grandfathered package". Extremely disappointed!!!
Comcast/Xfinity ... bring back the ID channel in these packages!!!!!!! ASAP!!!!!
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