Hi, When watching an On Demand show, it sometimes happens that we need to pause the show to a)take a call or something else. The pause feature is handy because the sound is also paused. However, if the show is paused for too long, then the TV reverts back to "live" programming. However, when going back in to watch the same "On Demand" show and RESUME where I left off "hit the pause button", the show starts all over. It is bad enough that I may have to fast forward to the point where I left off, but as we know all too well there are many shows that now do not let us fast forward so we get to watch the same thing all over again. And that includes the same 3 commercials that are played over and over again thruout the show. I called in and the rep sent a refresh signal to the DVR box twice and it seemed to resolve the issue. However, one day later after the call to CS, the same thing happened where we paused and left it on too long so it went to live TV. When we went back into the show to RESUME, it started all over again. I have read the On Demand help and it tells us that we should hit exit (since there is no stop) and the Resume option will then be available. Why is the pause function working some of the time, but not others. I would think that the Resume function from a paused show would be a common need as well. I read some old complaints about this from 2013, but have not seen anything reported since? Is this still a common issue? Thanks!
... View more
Hi All, I recently upgraded a friends Comcast modem since the unit was an older 2.0 modem and looking to get the higher speed support with the 3.0 models. Previously, they only had a voice and data modem without wireless and since they "rent" the unit for $7 month anyway, why not get one with wireless built in as well. Problem, they also use VPN for connecting to their office w PPTP and the new unit they received was the TC8305C. VPN worked fine before and now does not getting the same username and password issues as reported earlier. Also called Comcast and no help. Did a websearch and found multiple same issues on comcast forums. 2nd Rep no help either and gave me the line about no vpn support and ...... Couldn't hardly understand him and would not even send me to 2nd level support as I also asked about getting it put into Bridge mode. What I did find was that my Arris TG862G does work fine for this. Now just have to a) wait in line another 30 minutes or so again to switch out the unit and b) hope that they have one of these units in stock in the back. If they do not, then I will be switching out back to a base voice and data modem only which seem to not have any issues with VPN support. Oh yes, they can also get business service at $100+ and then get support. Oh yes, also got the nice suprise that the new units do NOT have any backup battery in them for voice backup if power goes out (they have an extra older phone for the just in case). I was given the wonderful option to order one from Comcast for around $40 with shipping. Hey, I can go get a regular UPS for that which will give much better battery life. Depending on unit though, I did find some on Amazon or ebay for $20, but then they may not be orig manufactures. Come on Comcast, you can do much better than this and with service like this, there is only 1 other option, vote with my feet and look elsewhere. This includes my account, plus the other accounts that I help friends with. If the unit has a known issue, then make a note of it, and give the customers options. Instead, force the customer to wait on the phone, give bad advice, and make them frustrated and angry. Can you guess what I am going to do when the contract is over?
... View more