I am unable to use the 2-factor authentication method, so I downloaded the Xfinity Authenticator application. In the setup of the application, I authenticate with userid/password, then I am presented with my mobile phone number and third party email address on the account recovery options page. I select the "Looks Good" button. Then I get an message "That phone number is already in use on another account". Yes it is and it is in use for the account I am attempting to setup the authenticator. I have not way to complete the setup. This is the same stupid error with the 2-factor authenication problem. I have multiple accounts with Comcast and have one mobile phone number. The setup fails when attempting to setup recovery options - I should be able use a mobile phone number of my choice for recovery. Please fix this problem.
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I keep getting a notice that my account is not complete, please enter a mobile phone number. I comply and you tell me that "SH400.70.3: This Mobile Phone Number already exists." which correct. The phone is associated to another account and I would like to use the same phone number to associate to my primary account.
Please fix to allow the phone number to be entered.
1. I will stop getting annoying notifications every time I log into my account that is it not complete. It would be if you saved my mobile phone number as entered.
2. I can enable multi-factor authentication. - You are preventing me from implementing and securing my account, and/or multiple accounts.
3. This problem has been a reoccurring theme for myself and many other users at comcast - please fix and thereby improving security for your customers. I reported this problem over 2 years ago, and so have many other people. For 2 years I get the annoying "your account is not complete" message. It would be if you saved my mobile phone number. - Fix the problem.
Telling me I have to have a separate mobile phone number per account is a non-answer, and a rediculous answer - allow a mobile phone number to be associated to accounts. Or how about providing me with multiple free mobile phones and phone numbers to support.
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