I keep getting a notice that my account is not complete, please enter a mobile phone number. I comply and you tell me that "SH400.70.3: This Mobile Phone Number already exists." which correct. The phone is associated to another account and I would like to use the same phone number to associate to my primary account.
Please fix to allow the phone number to be entered.
1. I will stop getting annoying notifications every time I log into my account that is it not complete. It would be if you saved my mobile phone number as entered.
2. I can enable multi-factor authentication. - You are preventing me from implementing and securing my account, and/or multiple accounts.
3. This problem has been a reoccurring theme for myself and many other users at comcast - please fix and thereby improving security for your customers. I reported this problem over 2 years ago, and so have many other people. For 2 years I get the annoying "your account is not complete" message. It would be if you saved my mobile phone number. - Fix the problem.
Telling me I have to have a separate mobile phone number per account is a non-answer, and a rediculous answer - allow a mobile phone number to be associated to accounts. Or how about providing me with multiple free mobile phones and phone numbers to support.
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