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About LongTimeUserToo
since
10-28-2013
11-30-2018
LongTimeUserToo
Frequent Visitor
10
Posts
1
Kudos
0
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11-30-2018
04:55 PM
Forgot to mention that I contacted support months ago around this issue and they said they would look into it. The response I got was they could unassociate the phone number from the current account so I could assign it to the needed account. Or I could get another mobile phone.
Neither seem to be resonable answers to me.
Every couple of months I log into my account and I immediately get prompted - do I want to enter my mobile phone number (of which I do) and when I submit I get the same answer.
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11-20-2018
11:58 AM
1 Kudo
You need to allow a mobile phone number to be associated to multiple accounts. I have 3 accounts that I manage via Comcast/Xfinity (Corporate account, personal account and Mother's account). My mobile phone is associated to one of these accounts, but you prevent me from using the single phone number to use across all of these accounts. I am not going to buy a mobile phone for each account just to have password reset, or two-factor authentication, not unless you provide a bill back mechanism for this silly restriction, i.e. for cost recovery.
In short provide the ability to assign a mobile phone number to an account without restricting.
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11-20-2018
11:52 AM
I have stopped using the xfinity.com site - seems like every click produces an ad, or a video ad, along with other annoyances. I can get the same content on other sites without these annoyances and have not been to xfinity.com for over 6 months now.
Unless there is some compelling reason to go back, you have lost yet another user.
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02-19-2016
11:49 AM
The excessive and obnoxioius repeating ads are a feature to drive customers away and it is working. I have stopped using the site to view most of my news or other video clips. Every click produces an ad, usually repeating, so I get to watch a 30 sec or 1 min ad for 20 secs on content. I have found other sites that provide the content that I view and am better off for it - no longer wasting time with annoying ads for every click.
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02-19-2016
11:44 AM
The excessive and obnoxious ads are a feature to drive customers away and it is working!! I have stopped using the site for viewing most video and news clips and am find the content elsewhere. Every click produces a new or repeating ad - annoying and a waste of time. Have been going to other sites to get my content, and better off for it.
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