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About ngs4509
since
10-16-2013
07-19-2019
ngs4509
Valued Contributor
245
Posts
54
Kudos
5
Solutions
06-05-2019
10:43 PM
@BrianM4 wrote: Get the new X1 DVR box. I struggled with erratic fast forward for years with the old Motorola DVR box. Unfortunately you may lose all your recordings on the old Motorola DVR as Comcast store will swap physical equipment (and any recordings on the Motorola will be lost). But it was worth it. I haven't had any issues with the new X1 DVR and the picture (broadcast) is also much better w/X1 box. Box swap at Comcast store was smooth/no issue.
I'll look into that. I don't know if an X1 box costs more per month or what the deal is, but this is driving me nuts. I like the package I have. I don't want to change it. I just want a DVR that functions like it's supposed to. Right now I have the Comcast/Motorola Model RNG200N.
This has me curious how many others have experienced this issue like we have.
Anyway, thanks for the reply. It's appreciated.
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06-05-2019
06:06 PM
"..trying to fast forward through commercials is not smooth == will jump forward 2, 4, 8, whatever minutes."
I've been having the same problem for at least a year. It's become impossible to stop at the place I want it to stop. It will start fast forwarding normally for a few seconds then RACE way ahead of where I want to stop. And sometimes completely to the end of the program.
So what's the deal Comcast? Honestly. (be honest) Why does this happen and what is the solution? I pay a lot for these services. I'd like to get what I'm paying for. I always feel left to fend for myself when I have issues. VERY frustrating.
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10-10-2018
07:24 PM
1 Kudo
I downloaded some updates this morning. Included in the updates was a patch. Never had an issue before but this time it wouldn't install. I tried shutting down/restarting. Tried everything I could think of. As a last resort I clicked on 'Help', then 'Get Support'. It ran a Diagnostic test and BINGO...that fixed the issue. Since it worked for me I thought I'd pass that on and hopefully it will help someone else in the future.
Peace
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03-05-2018
02:18 PM
Problem solved. Email worked fine on Explorer (which I rarely use) so a refresh was done on Firefox. Email is back up and working. I have to add, as much as I've complained over the years about having to call customer service, the guy I spoke to was very helpful and spent a lot of time with me sorting out this problem. I'm very pleased...
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03-05-2018
12:52 PM
I keep getting that message on my desktop computer. I can access voice mail, texting, everything BUT my email. (on the desktop) When I tried to access my email on my tablet? No problem. It comes up fine. Does anyone know what can be done about this "timing out" on my desktop and why would it do that there but work fine on my tablet?
This email seems to be one headache after another..
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02-15-2018
09:04 PM
@Lorinotatechie wrote: just spoke with an agent. she said they are having server issues. They are aware of the issue, but have no ETA. (as of 7:30 Central 2/15)
Appreciate the info. Out all day here on the Washington St. Coast. Frankly I'm glad it isn't just me!
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12-02-2017
03:04 PM
I get a lot of server error messages. So much so that I hit the 'save draft' button regularly and often. This has been going on for weeks. Now, as of a few minutes ago, I can't access texting at all, and that has been on and off for months too. I don't know what's going on because what I'm using hasn't changed for years. (in other words, the problem is not of my own doing or my computer) Email and texting has become hit or miss and VERY frustrating/irritating.
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05-11-2017
04:45 PM
Email is back up and working (finally) on the Washington State Coast...
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05-11-2017
03:59 PM
@ojlmd wrote: what happened all of sudden, may email account not opening after sign in. When I clicked the email sign, envelope, then, instead open the email, it goes back to original sign in page. this happening since this morning. all computers I am using , the same results.
Same thing here on the Washington State Coast.
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06-21-2016
02:51 PM
3 Kudos
This is ridiculous. I don't own a cellphone. I don't need one and can't afford one if I did. (my Comcast bill alone is bad enough) Can't they just add a button that says something like "don't show this again", so those of us who can't fill in those requests don't get constantly badgered to fill it out? This isn't "heavy lifting", but it IS annoying, and I believe unnecessary. I understand what it's for, but not all of us own a lot of gadgets. You can't tell me there isn't a way to add an option so that we're not constantly being asked to fill that out. I know there's a way... Just my 2 cents on the subject! This is REALLY annoying...and again, I believe fixable. ADD AN OPTION! Edit: Oh, and I shouldn't have to create a dummy account somewhere else just to "fool" this stuff. Again, just give us an OPTION so that that message will STOP! I know it can be done......
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08-06-2015
01:22 PM
Here's MY story. I downloaded the latest version of Norton, but it wouldn't run any scans. SO, I re-installed it and got the "activation required" message. So, after getting sent to the "connecting to the Norton server" message and then sent back to the same page where it says "activation required, I called Norton. Who, sent me back to Comcast. Meantime, while waiting for Comcast to come on, I tried to do a scan....BINGO! Everything seems to be working, updates, scans, everything. But it STILL says "activation required". I asked the guy, "so do I have to worry about this message then?" He said no, and that they're aware of the problem. (at least that's what I think he said, it was hard to understand him at times) I have a case number and he said to keep it in case I need to call again. (please no!) In the meantime, I have to have faith that everything is current/protected and that the "activate" message is just an error. In other words, trust what he said! Jeez man....
But as far as I can tell now, everything, other than that message, is working as it should. I'd sure feel a lot better if I was CERTAIN about all of this, but what else can ya do?
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07-06-2014
03:40 PM
Well, as I said earlier...after opting out of the "Xfinity hotspot" a couple of weeks ago and having the light finally stop consistently flashing, it's been flashing for 3 days now and coincidentally (sarcasm) for 3 days now I can't access "Manage Xfinity Wi-Fi" because "something unexpected happened". But it says their "very sorry". (more sarcasm) That's a heck of a coincidence the way I see it. As I said earlier. When I WAS able to access it, I'm 100% certain I opted out correctly. Now I'm stuck with no option at all because of their "unexpected" problem. FIX THE PROBLEM. You can afford to. This whole thing has me STEAMIN'! #1, how did I get opted back IN, and #2, why haven't they found and fixed their "unexpected" problem? (they can certainly afford to assign someone to fix this "unexpected" issue!) I live alone and NOBODY has touched my computer. How did this happen? It's bad enough that they have me by the B***S by having to use their service and pay as much as I do for it...but to be taken advantage of?..and in my opinion that's what they're doing....I'm peeved to say the least.
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07-05-2014
05:35 PM
@Sigmorta wrote: As an FYI, I had a comcast repair technician to my home Jul 3. My wifi signal download speed was less than half of what my plan is...and I've had it for over a year without significant problems...and using the same computer. The phone support was unable to solve this so they sent the repairman out. He was stumped and spent over an hour calling comcast departments to try to find out what this "xfinitywifi" signal was from my modem. Apparantly the comcast employees have not been told or instructed on this at all. The bottom line is this. There is only 1 type of comcast modem that can broadcast 2 signals. It is the one they use for Home Security packages and is a huge box. The one I have, as is the most common one, is mechanically incapable of sending 2 signals. The xfinitywifi "hotspot" broadcasting from my modem is actually using the single wifi signal broadcast into my home..yes the one I am paying for. Now comcast will claim that only the "leftover" bandwidth will be available for the xfinitywifi public access from the modem. That is actually either not possible (as my repair technician and several others he called eluded) or not working at all. My severely decreased download speeds on my wifi are still continuing because no one knows what is going on, or how to fix it. Why is comcast telling us, there are 2 signals being broadcast and will in no way affect what we are paying for? This is simply not true. If the modem is only capable of broadcasting 1 wifi signal. I suspected something like that all along. And quite frankly, it makes me even more angry because after all of the HOURS spent with customer service on the phone trying to solve problems that weren't my fault.. (unrelated to this) ..and we all know how fun that is, AND the small fortune that I pay them every month Frankly, I don't want to help THEM with this WiFi hotspot BS. Not to mention, where I have my modem sitting, it's ANNOYING having a WIFi light constantly flashing. Why should I have to cover a light with a piece of tape or something?! Now I can't even get to the place to check if WiFi was turned back on because according to Comcast, "something unexpected happened"..so "please try again later". GRRR!! Comcast: "We don't care, because we don't have to..we're HUGE".....If it isn't one thing it's another..... (I know this won't help anything but it makes me feel better for a minute!) I feel like I'm being conned....taken advantage of. It's not security I'm concerned about, just the idea of this and a lot of other things they do. I'm fed up... Edit: I thought I'd mention here that my experiences with the "cable guys"...the techs that have come to my home have always been great. But dealing with THE COMPANY.....that's another thing... I almost feel sorry for them because of the company's reputation
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07-05-2014
01:15 PM
1 Kudo
Well, I hate to constantly pile on to Comcast (thought they deserve it) but I disabled mine 2-3 weeks ago. The annoying flashing light stopped. I'm 100% CERTAIN that I disabled it correctly. Guess what? 2 days ago the WiFi light started flashing again and I can't get to it again to check that it's still disabled because it's telling me to "come back later" and try it. I hate to sound like a nut, but I'm starting to seriously think that Comcast enabled it again. I'm..I'll say this nicely....ANGRY. There is no reason for that to be flashing again all of the sudden. I live alone, nobody has touched it, yet it's flashing again. And coincidentally, I (we) can't get to the place we need to go to check it because it says to check back later. How convenient. (for Comcast) This is just ANOTHER reason I'm fed up. "we're sorry, something unexpected happened. Please try again later". I wish I could believe that. "Unexpected" smells fishy to me. Intentionally vague maybe?
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06-20-2014
01:15 PM
Thanks a lot to both of you. I really do appreciate it. That flashing light makes you wonder what's going on....especially if you're not a "geek". I'm not clueless, but I don't know a lot about this particular subject. I guess I can relax, huh? Thanks again..
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06-20-2014
12:58 PM
Thanks for your reply. I appreciate it. I'd heard recently about that neighborhood Wi-Fi thing on my local news...and how a lot of people weren't happy about it because they weren't told about it...or that they had the option to opt out of it. This was a mystery though to me because until yesterday I'd never had that happen. (the repeated flashing...in fact it's doing it right now) I live in a very rural area on the ocean beach too. Not sure if that makes any difference. (come to think of it, maybe that's the point of "sharing" the W FI, a tech geek I'm not!) ANYWAY!...again, I appreciate your reply. As long as it doesn't effect me, I can relax...though I think I might opt out anyway. It's either that or put some black tape over the flashing light! BTW....what does it mean when it's flashing? Is someone "tapping in" to it? Now I'm less concerned but more curious!
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06-20-2014
01:03 AM
For the last 5 hours, maybe more....I only noticed it about 5 hours ago, the WiFi light on my modem has been flashing FAST..not just blinking. It flashes really fast for a few secoonds, stops for maybe 20-30, (if that) then flashes again. I don't use anything WiFi, I just use the modem for TV, phone, and internet. Why is that thing flashing?! Other than my curiousity getting to me, everything seems to be working fine. I thought it would eventually stop doing it but it isn't. Anyone that can answer my question will have my thanks...and I can let my curiousity rest! It's never done that before either which adds to the "mystery"! EDIT: Btw...I don't have a router either.
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