About ngs4509

@shadenw    I have the same questions. I'm one of the rare few who don't own a cell phone. I don't need one.  Nor do I use anything when I'm out of my house. (disabled, live alone) I have a desktop computer and a tablet. (and yes, a landline phone!)   I wish Comcast would explain to people who aren't tech savvy....at least with security/antivirus, in detail what we need to be concerened about and what we don't need to be concerned about. They always assume we're 30 years old and are up on everything.   As ALWAYS, I have to come to this forum for ANY help or advice. And frankly it....well, I have to choose my words carefully.....I'm sick of it.   Oh... and while I'm complaining. I've been signing contracts with Comcast for over 30 years. Since when does one sign a contract for services, then have some of them removed while rates stay the same or go up? What is that? How about a discount?   I signed a deal for services and they get quietlty removed. Channels removed. Texting from desktop. Gone.  Norton taken away.   How about a credit on the CONTRACT I signed?!   Comcast "We don't care because we don't have to" ... View more

@Kyuzo    Appreciate the info. Everyone's for that matter.  Comcast as always is of no help at all... ... View more

@JohnUSA   Appreciate the tips. This is the kind of thing I was talking about. I've said this countless times on this forum but not only am I tired of being taken advantage of, I'm tired of us having to fend for ourselves. To get ANY help we have to get it from fellow customers on a forum.  How about a Q&A section specifically for any changes they make? I know I have a lot of questions.  Or post something with a detailed explanation for people. What they're doing, why they're doing it, and what, if anything, we need to do.   I finally found a way to turn "xfi Advanced Security" on, but what next? How do I know if it's even doing anything? I work from a desktop. All I see is that it's "On".   Doesn't make me feel very secure. At least with Norton I could check for updates and do other things with it. This? It just says ON.  Gee, thanks.   I guess they figure since they have a forum they don't need to do anything. They just leave it up to us to understand and figure out everything. (as they quietly yank content and other services while raising prices)   GRRR! (it's safe to assume I had another word in mind) ... View more

I've been paying a Comcast bill for almost 30 years. I remember when we had McAffee. They changed that to Norton.  I thought, "well, I'm paying an obscene bill, but at least they offer something with the package". Now? Well...now THIS.    Not only am I ANGRY that they're doing this, once again I feel like I'm being taken advantage of.  My bill goes UP, yet the products offered are being gradually (and quietly) taken away. TV channels you used to get, and PAY FOR...all of the sudden, GONE. Text messaging from my desktop? GONE. Norton? GONE. I could go on. My bills go up while services are REMOVED. Think about that for a second.  Would people put up with that in any other situation?   And while I'm complaining. Not everyone is a "techie". Comcast... how about being up front for a change and explaining to us why this is being done and what we need to do? When Norton expires, what do we do? Do we need to remove Norton "remnants" or what. A step by step explanation of all of this would be nice. For THIRTY YEARS I've had to come to this forum to learn anything....everything.   Again, not everyone that owns a computer has the skills to be messing around with things like antivirus etc.  (I'm 60 yo and learned everything on my own) We need to trust that what we're given is sufficent. (or at least comparable to something like Norton) I remember years ago we had McAfee. They switched to Norton. I thought, "well, at least they're still offereing security". Now nothing. (but something I'm supposed to just trust)   Do we get a discount on our bills from now on? Of course not. What about the channels I pay for that were quitely removed?   What a way to run a comany. But I guess when you're that big you don't have to care. I'm FED UP. And am seriously, after 30 years, considering changing to another service provider.   This is GREED. Plain and simple. The way I see it. They don't make ENOUGH money?   ....I guess I got THAT off of my chest....though it won't do any good!   ... View more

Man, what next? I have to grit my teeth every time I pay thier obscene bills, now they take away Norton? Now I have something that says my "Advanced Security" is on.  That's IT. I guess I'm supposed to be comforted by that? At least I knew with Norton that my updates were installed. It also gave me other information. Now? I get "On". I'm not happy. And if my situation was different, I'd dump Comcast in a heartbeat. They aren't making ENOUGH money? They need to remove Norton?   I guess now I have to trust that it's installed and "working". This is ridiculous. (and ANGER inducing)   Does this mean all updates are automatically installed? Or do we install them manually like Norton? (I check for updates daily) More information would be nice. Just seeing "On" doesn't get it for me.  GRRR!!!!! ... View more