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About BellevueBob
since
10-13-2013
03-29-2014
BellevueBob
Problem Solver
357
Posts
45
Kudos
24
Solutions
03-03-2014
10:07 PM
@Delapotato wrote: I am having the same problem. I have and Onkyo reciever. I used to have the X1 anyroom box direct HDMI to that and HDMI for video to my TV. Now, due to HDMI on the Onkyo failing. I have HDMI from the X1 AnyRoom box to the TV and optical out to the Onkyo Reciever. I am not getting 5.1 output, I put it on Surround and then it will just go back to Stereo. My Onkyo is just showing stereo coming it. It's incredibly annoying. I am also having audio syncing issues with the video on my recorded programs on the X1 Anyroom, but not on live TV or on my main DVR. Hopefully this will be addressed soon. If they claim the X1 Anyroom really doesn't support 5.1 surround, I would cancel. As I said, it would be best if you also start a new thread so you can get help specific to your problem. In your case, what you mean by "HDMI on the Onkyo failing". Have you tried a new proper high speed cable? Also, although you are connecting an optical cable from your TV back to the receiver, your TV may not be passing a "clean" signal. That's certainly not a Comcast issue, but it might be if your X1 box settings are incorrect. Again, rather than having us guess, post a new message and describe everything. Give model numbers of all your equipment, how they are connected, and the settings on your X1 box. You will get much better help that way.
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03-02-2014
03:18 PM
@applehazar wrote: Pace. Can anyone tell me how to get surround sound? The old regular dvr box was excellent with my onxyo on PLIIx movie setting. The pace x1 box outputs very little on side speakers and nothing on rear Hi applehazar, I suggest that you start a new thread to diagnose your particular issue. Asking on this old thread will be confusing. Just start a new thread and describe your setup completely, especially with device models you are using and how they are connected to each other. For example, I have a Pace X1 STB connected to my Onkyo TX-NR709 receiver by HDMI which in turn is connected to my Sony KDL52EX700 by another HDMI cable. My X1 output resolution is set to "1080p60" and audio mode is "Surround". I have no audio problems with any X1 source (my receiver is set to THX Cinema).
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02-23-2014
02:39 PM
A single blink with each button press is normal; it's a visual "queue" that you pressed the button. The OP was talking about when the light blinks multiple times with each button press, which we think is a single that the batteries need to be changed. BTW, my XR2 remote blinks in green, not red, but I believe that's becasue I have "paired" the remote to the DVR box. In addition to getting RF control, pairing the remote lets you check the battery life on the X1 "Setup" screen (the "gear" icon).
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02-23-2014
03:26 AM
I don't think they charge for replacement remotes any more, but I'd bet they'd charge to ship one to you. Drop by your local Comcast office and ask. At best they'll just give you one and at worst you'll save theshipping charge. Be sure to make note of the model number of you cable box so you will get the proper remote.
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02-21-2014
09:07 PM
Multiple blinking usually indicates a "low battery" condition. Are you sure you used fresh new batteries? I have a drawer full of old ones myself and often forget to check the date.
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02-18-2014
07:28 PM
Dear Seth: If DirectTV gives you all the programming you want and at a lower cost, why are you still here? Just go ahead, make the switch, and be happy. If you get some sort of satisfaction by complaining, please make that intent clear at the top of your posts so you don't waste other people's time. Some of us are here to try and help fellow Comcast customers. And remember, life is short; it's only TV.
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02-08-2014
12:12 PM
@Monomoy wrote: Wow!! That is amazingly low compared to the northeast. and btw, our sales tax is 6.25% So yes, the X1 box is less expensive and more reasonable for you to run due to lower rates. That said, much of the nation pays higher rates and regardless, my belief is that a cable box that sucks up approx 720 watts per day is simply too much. Whether your concern is a hit to the wallet, environmental impacts, or energy/carbon footprint....it's a lot of wattage for the box you need to watch cable TV....even if you're not watching TV!!! Yes, I agree that we are fortunate to have low electrical rates around here. But don't worry, there are many conservation initiatives out here on the left coast. A local architect designed what they claim to be the "greenest office building" in the world: http://www.bullittcenter.org/. It's a really interesting concept, although initially expensive. But before folks start rushing to move here, my sales tax rate is 9.5% and applies to everything except groceries. My home property tax is just under 1% a year (about $3,000) and they have recently begun charging a toll to cross the bridge into Seatlle (about $4 each way). I still love it here, especially the climate. Anyway, sorry to go so far off topic; now back to our sponsors! I'm struggling to use that new Olypmics app on X1. It crashed this morning with an odd error that resulted in a frozen image (while the audio continued with what I think were commercials). I had to reboot the box, the first time I had to do such a thing since I got the X1. So for now, I'll stick to watching the live broadcast in CBC Vancouver (another benefit of being in the Seattle area).
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02-07-2014
01:52 PM
@Monomoy wrote: Bob, I would urge you to double check your electric bill. It sounds like you are quoting your supply side costs only. 9 cents is a fairly common supply price nowadays. However, you likely have a delivery portion of your bill on top of that. My new bill just came in and is 11.7 cents for delivery, down from 13 last month and my supply is 9.3 cents. Total cost is 21 cents. So my cost to run the box for this month will be $4.53. If you are paying just 9 cents for electricity, you have the best deal in the country! Here's my math: 30 watt box running 24hrs/day = 720 watts per day X 30 days/month = 21,600 watts/month /1000 = 21.6 kilowatt hours of usage per month X 21 cents per kWh = $4.53 per month I believe I am in fact fortunate to live in one of the least expensive electrical areas in the USA (Bellevue WA). I don't know all the details, but I believe it's because we benefit from a great deal of hydroelectic power. Here is a link to my current residential rate sheet: http://pse.com/aboutpse/Rates/Documents/elec_sch_007.pdf The current rates in that PDF are actually a bit lower than I mentioned earilier (down to 0.085578 from 0.091414). My bill does not have anything like a "delivery" charge, but does have a monthly "basic charge" and miscellaneous credits and taxes. The electric "energy charges" for my house average about $25 a month (about $31.a month total). Of course, I also have a gas furnace and water heater, which costs about the same each month (no A/C here, not needed). My monthly total gas and electric bill has never exceeded $80 in twenty years, for which I feel lucky. When I lived in North Carolina, my bill was never that low on any month, and was as high as $300 in the summer because of A/C. It may rain often, but you can't beat the weather! But don't worry, they make it up by hitting you with very high sales taxes on almost everything.
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02-06-2014
02:44 PM
Good points, and you've opened my eyes to electricity costs by device. I found this handy cost calculator that confirms your findings: http://www.handymath.com/cgi-bin/electric.cgi?submit=Entry One thing I'll mention is that electric rates are widely variable across the country. In my area, the first 600 kWh costs 0.09 and the next 400 costs 0.11, so your are obviously in a much more expensive area than I. The cable boxes are not manufacured by Comcast but are designed to their specs. Perhaps Pace and/or Arris will someday create an "Energy Star" compliant device. And perhaps your post here will find it's way to them from Comcast.
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02-04-2014
10:37 PM
@TChernesky wrote: But the X1 platform does not offer any way to expand storage as 500 GB is far from acceptable based on even a normal amount of show retention PLUS it is not possible to even view future show schedules as the platform offers no way to scroll forward by day. I am stuck with the X1 platform and will depart ways when my contract is up which is mainly based on numerous promises with little or no deliverables. ComcastTed, I realize you need to adhere to the company line but please put yourself in our situation as for someone like me, I came to Comcast thinking I was getting quality product... Sorry, but that's just silly. 500 GB may not be "acceptable" to you, but it is plenty enough for me. 100 hours of HD recorded content is quite a lot. I've had the X1 for about six months now and I've only occasionall reached 70 percent full (as I just did Sunday recording my Seahawk Super Bowl victory). And the upcoming "Cloud" solution promises even more storage (but details are not very clear). The newly updated "preview" version of the Guide software does let you scroll by day; press the fast-forward and fast-rewind buttons. This is a relatively new improvement and you may not have heard about it. If you go to the x1 forum on this site you'll find a lot of discussion on this and other features. If you have not already been prompted to install the new Guide software, you will be soon. I think there are many areas that Comcast should work on to further improve the X1 experience, so have patience and give it a try.
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02-02-2014
06:06 PM
1 Kudo
@ascotinmpls wrote: I left DirecTV to go back to Comcast in November and unfortunately i have been left quite frustrated by the X1 experience. Here are some of the items that my family and I had on DirecTV which we miss and were very surprised the X1 could not support: 1. Ability to setup a list of channels as favorites. 2. Ability to set whether to display SD channels if an HD version of that channel exists. 3. Ability to chose whether to hide or display channels (great for Adult channels) 4. Reminders for shows 5. Option to "only show channels i get" #3 could be solved if the X1 box kept your filters on, but at the moment, if you select Filter, it goes back to the full list the next time you turn the box on. 1. Ability to setup a list of channels as favorites. You can do this today, but it's a pain. From the main "Guide", move the cursor to the far left over the channel logo and press the "Info" button. Then select "Info" again from the pop-up submenu. Finally select "Favorite" from the new submenu. Press the "Last" button to return to the Guide. 2. Ability to set whether to display SD channels if an HD version of that channel exists. Go to system settings (the gear icon) and change the "Auto-tune to HD Channels" setting to "ON". This will automatically switch to the corresonding HD channel if you enter a SD channel number. 3. Ability to chose whether to hide or display channels (great for Adult channels) I don't quite understand this point . 4. Reminders for shows I strongly agree; program reminders (as existed on the old previous cable box), would be great. I really miss that feature. 5. Option to "only show channels i get" I've seen this requested many times, but I have not heard of any plans to add this. It would be a very conveinent feature. I also agree with your last point about the filter stickiness and I really hope they fix that with the final version of the new software.
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02-02-2014
05:38 PM
@RickGr4 wrote: BellevueBob found a document that accompanied the X1 box when it filed for FCC approval but even that document didn't really add anything that we had not seen elsewhere in this forum. Just to follow up a bit,here is the FCC web site: http://transition.fcc.gov/oet/ea/fccid/ To look up documents submitted for any electronic device, you need the FCC ID from the label the is somewhere on the device (back or bottom on something like a cable box, inside the battery compartment on many other devices like a cell phone or a remote control). The first 3 characters of the FCC ID is called the "grantee code" and refers to the original manufacturer. The remaining characters are the "product code" which identifies the device. For the original X1 box (the one I have with a green power button) the FCC ID is NQ8PX001ANM. This is manufactured by Pace. A "newer" box is now in the field made by Arris (Motorola), which has a blue power button. Someone posted a picture of this new box on the dslreports site,showing FCC ID as ACQ-XG1. Note that in terms of the FCC, the "product code" starts with a hyphen. After entering the codes, you can find all sorts of information about the devices (mostly technical). They almost always include a document named "User Manual", but it's not always complete. For example, the "User Manual" available for the new Arris box is just a single page with the required safety information. Both manufacturers build the boxes to spec for Comcast, so it is really Comcast's obligation to provide a "User Manual" (since a consumer cannot directly purchase a box). But a "User Manual" is not the same as a "Technical Manual". A "User Manual" will only describe features that can actually be used, so although there are other "ports" on the back of the box, it will likely not mention them. Some on the dslreports site claim that there are technical differences between the two boxes and that the Arris box is somehow "better". I don't know enough about it to have an opinion. I must trust that Comcast will announce any different functionality and let us know if we need to swap equipment for some reason. One last thing: Go Seahawks!
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01-25-2014
07:37 PM
Sorry, no, the X1 remote isn't programmable (at least not to theat extent). To control multiple devices, you'll be much happier with a real "universal" remote. I personally use a Logitech Harmony 650, which is very easy to use to control my entire entertainment system. A single "activity" (like "Use Xbox") turns all the appropriate devices on with the proper settings.
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01-25-2014
03:54 PM
1 Kudo
I'm not a big racing fan, but apparently you can watch a live in-car stream of the race here: http://stream.speedtv.com/rolex24 No commentary, but interesting.
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01-15-2014
10:09 AM
2 Kudos
Hi Grace, I understand about the frequent updates, but I think it would be very useful if someone would post a summary of what changes have been made, at least for changes that affect the user interface. For example, based on a post I on dslreports, I see a new "app" has appeared on my X1 named "What's New". Out of curiosity, I clicked it but it didn't do anything other than overlay an Xfinity logo and channel label on the screen. Oh wait, trying now it pops up what seems to be some "help screens"! And that also revealed that the "Sports App" has changed (and a nice change at that). Anyway, my point is that unless we stumble across these changes, we'll never know they have been made. Even a brief announcement like "try the new Sports App" would be useful. Perhaps you all can create a special read-only forum with announcements. Thanks for all you do to help on this forum.
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01-13-2014
09:31 PM
@xrice wrote: Thanks for your response. I have a hybrid Windows laptop...it functions as both a regular notebook computer as well as a tablet (Dell XPS 12 Ultrabook). I'm running Windows 8.1 on it. So I took your advice and went to the website to watch live TV. It seems that the only networks I can get the live video to work are the ESPN and Disney networks, again using Windows 8.1. I also have a desktop that runs Windows 7 and all the networks seem to work fine on Window 7. Can you tell me if full Windows 8 support for live TV will happen soon? I don't have Windows 8 myself, but I've seen several comments from other users who are having problems with it. I can suggest you try installng a different browser. I personally use Chrome and have never had any serious problems using the web site. It doesn't harm anythiing haing more than one browser installed on your PC (I have four different installed myself). I'll be "upgrading" to Windows 8 myself in a few weeks, so I'll be eager to know if Chrome works for you. Good luck!
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01-13-2014
06:49 PM
Sorry, but what do you mean by "Windows Tablet"? If you are using a Windows machine, have you tried just using the web site: http://xfinitytv.comcast.net/ Just a suggestion, but when you ask questions like this, be sure to clearly and completly describe your environment. You will get better answers more quickly that way.
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01-06-2014
11:23 PM
@roadhandler wrote: Hey Rog, HBO Go allows subscribers access to all of HBO's programming (which is not accessible on your regular ON-Demand cable box). For example the complete TV Series, The Wire is available to view on HBO Go as well as many other shows and their entire movie catalogue. Therefore allowing Comcast/xfinity subscribers to access HBO GO on their Roku's is only fair. Hi Roadhandler, I don't really know what a Roku is, but I'm sure all this abour HBO Go has something to do with licensing and specifically about displaying content on a TV versus a mobile device (or PC). Using your example, I'll point out that all five seasons of all episodes of "The Wire" can be viewed online from Comcast's own web site but none of them are available directly from the cable box "On Demand" system. Now the issue (to me) is how to get that content to display directly on a TV instead of watching on a PC monitor. This affects several online video services (like Amazon Instant Video, Netflix, and of course HBO GO). My "Smart TV" has an app for Amazon (which I use) and I understand that the $35 Google Chromecast device will do something similar. Perhaps that's what a Roku does as well; I'm sure there are others. I'm only bringing this up in case you wanted to watch "The Wire" on somethng other than HBO GO. I also wish someone from Comcast would chip in and perhaps post a link to some article ith a full explaination of the issue.
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12-28-2013
06:12 PM
@workerdummy wrote: Flash isn 't on your TV. Send To TV Beta is like a media server, it's does as the name implies, sends what on your computer to your TV. It's telling you that Flash on your computer needs to be updated. Whether it needs to be updated, you'll have to check that out. My guess is it doesn't. I'm guessing Comcast is blocking everything on it's site from playing on TV due to content agreements. BTW, did you see that what you send from your computer to your TV counts towards your bandwidth limit, if one applies. Hmmm, I was under the impression that the tool sent a command to my internet connected TV to display the content using a separate connection such that my PC was not involved. You are right, my particular TV does not have Flash but some do (like those with Google TV). Plus, I'm using the Chrome browser on my PC, which has the most currently available version of Flash installed. Also, my experiment was trying to display the same program (Episode 1 of OZ) from both the Xfinity and from the HBO GO web sites. Both came up fine on my laptop but neither displayed using the "Send to TV" tool. The whole "connecting internet content to a TV" topic remains a mystery to me. For example, my Sony TV has an included app for Amazon Instant Video, which I use all the time. But, in order to stream Amazon Prime content to my Sony tablet, I had to install an old version of Flash for Firefox (Amazon does not have an Android app for Prime). So apparently Prime uses Flash and I assume that it must be compiled into the app on my TV. I am in fact considering the Cromecast. Finally, yes, I'm aware that streaming content would count toward any internet usage limit and I'd need to monitior that. However, I'm online about 15 hours every day (I work from home), and have never gotten close to any limit.
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12-28-2013
03:55 PM
I got really excited when you posted this, but I see this is just a way to stream content to a device (not to your TV directly). In that respect, it seems to work the same as using the HBO Go web site or app. Comast has a "beta" application called "Send to TV" that would be a great tool if it worked more often. The demo works very well, as it does with some web site, but I cannot get it to send many sites. Using the bookmark on HBO GO does throw the web site to the TV but it doens't play the video. Interestingly, when I tried sending an HBO program from the Xfinity web site, I got an error message saying I needed an updated version of Flash (odd because I'm not aware that Flash is available on my TV). Oh well, thanks anyway for the thrill!
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12-26-2013
12:22 PM
@RickGr4 wrote: Chances are Andrew and manamok have far more hands on experience with the product than any Comcast CSR would have and thats kind of a shame... Yes, but in a way that is understandable. Almost everyone posting to this X1 forum is a customer who is actually using the X1 platform and has direct experience. I bet most of the CSRs have never personally used X1 and must rely on trouble-shooting scripts, especially since X1 is still so new and has "limited availability". I actually think Comcast should make these "trouble-shooting" scripts available on a web site somewhere so people could do more "self-help". I bet that would cut down on a large number of their tech support calls. Of course if they did that, I'd also like their CSRs to somehow acknowledge when people have already done some level of self-diagnosis and bypass their normal procedures. There's nothing more frustrating than having a CSR suggest the same steps you've already tried. I have this same complaint with many different support systems (including those at my own company).
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12-21-2013
03:06 PM
It probably means they are doing some sort of maintenance on the back-end servers or the web site itself. Try back in an hour or so. Remember, computers are people too.
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12-19-2013
12:58 PM
1 Kudo
@omglolwtf wrote: Finally, ignore the people who are complaining about the loss of the "Reminder" feature - why are you people watching live TV anyway. Set it to record and that's your reminder - it's in your DVR. Speak for yourself on this one; personally, the "Reminders" feature is the my biggest complaint about the X1 platform. I much prefer to watch content "live". And I do record all my favorite programs, just in case I forget to tune in. The "reminders" feature is also very useful during football season when there are several games on at the same time. It was a very convient way to rapidly switch betwen the games I'm interested in. The "Sports App" would be okay if it had a page to show all games playing at a give time, but it only lists them by conference or top 25. To overcome, I'm using Google Calender to set reminders for all my programs, and I've gotten used to using my laptop or tablet to change channels from the xfinity web site. But that means I must always have my laptop up and running; not a major inconvience.
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12-17-2013
10:37 PM
UPDATE: This reply is to the comment from jordie919 about favorites; I didn't notice the previous issues. Sorry for highjacking! On X1, the "favorites" only exist as a way to manage which channels are displayed on the "Guide". After you have set your favorite channels, start up the "Guide" and press the yellow triangle button on the remote. Then use the arrow keys to highlight the filters you want to apply (probably "Favorite") and click "OK" to show a blue check mark next to it. Then use the down arrow key to select the word "OK" and click the "OK" button again. Notice after you do that, the screen wll show something like "FILTER: Favorite" as confirmation. Unfortunately, this "filter" is not persistant (I wish it was). You will need to use the same key sequences to apply the filter when you return to the "Guide".
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12-09-2013
12:27 AM
While displaying the Guide, press the yellow button on your remote to acces the "filter" dialog; then down arrow and press the "OK" button to put a check mark next to the filter(s) you want. Then down arrow again to the "OK" icon and press "OK" again. That will apply the filters to the Guide. Unfortunately, selection does not "stick"; you need to do the same steps again when you use the Guide later after a few minutes. I'm hoping this design flaw will be corrected soon because it's a pain.
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12-02-2013
04:13 PM
2 Kudos
@TChernesky wrote: I am once again confused by the statement of 'If your DVR has an eSATA port on the back, it should support external hard drives with up to 1 terabyte of storage capacity.' I was informed by a reply in this forum that my X1 DVR which has a eSATA port, was not supported and I and numerous other's using the DVR would not be able to add external storage. So my friends, what are the facts regarding the much needed storage to the X1 platform that seriously detracts from the superior delivery of the X1 box? You might be less confused if you note that the previous reply was expressly NOT talking about the X1 box and this is NOT the X1 forum. And as far as I know, you are correct: the eSATA port on the X1 box is not currently active but may be in a future release.
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11-20-2013
10:31 AM
Welcome to the forums; your post looks great to me. Just remember that this is a place where Comcast customers come to rant about their service or get help with problems, mostly from other customers but sometimes from Comcast people. There's not a lot of "socializing", but feel free to say anything you want. Almost any time a channel change occurs, there is usually an announcement made in advance printed in your bill. It's not always obvious, but it is there. I rarely actually read the bill unless the amount changes, so I'm also "caught" when channels more around or get cancelled. The Speed Channel itself was shut down earlier this year by Fox (not Comcast) and there's lots of discussion about that in several different forums here. Regarding "Pinks All Out": I don't think that show is produced any more. But all the episodes are available to watch "Online" from the xfinity web site or from Hulu.com. In other words, you can watch them all on you computer, but not on your TV (at least not directly). See if this link works for you: http://xfinitytv.comcast.net/watch/Pinks%3A-All-Out/4806025396499337112/full-episodes#episode=7125142067825688112. Good luck, and happy surfing!
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11-15-2013
08:47 PM
1 Kudo
@bodgo19 wrote: I just downloaded the Fox Sports Go app on my iPad (FSGO). I put in my xfinity login info and now I can watch all the fox sports content on my ipad. Fox Sports 2 is on the app. It's weird. I can watch the live games broadcasted on Fox Sports 2 with my xfinity account. I have to believe Xfinity is in the process of adding Fox Sports 2 HD to the regular tv sports package. There's too much live UFC and Big East basketball for them not to. Xfinity is a big time cable provider. They need to hurry up and add FS2 before the college season is over. Thanks for that, very cool! You can also watch from the web at http://msn.foxsports.com/foxsportsgo/. I wish we could add apps like this to the X1 box; maybe that's coming in the future.
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11-03-2013
07:55 PM
@serpico8881 wrote: Why can't I program my X1 DVR from my laptop like I could with my old DVR? Sign into the Xfinity web site and you can manage recordings with the "DVR Manager": http://xfinitytv.comcast.net/mytv/dvr If you click on the "Watch on TV' tab, you can control your TV as well and it has a much better programming schedule display (in my opinion). This feature was completely new to me and I only learned about it by reading this forum. The Comcast folks should publicize this more widely because it really is very useful. I use my laptop almost exclusively now.
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10-26-2013
09:51 PM
OK, I see. I looks like a "back-lit" version of the one I have now (XR2). I'll have to take a trip to the local Comcast store to see if there are any other differences. Although it claims to be ergonomical, the XR2 is not (to me). The buttons are too small and too close together for my large hands and I wish the buttons were more distinctive by touch. If this XR5 correct those issues, it would be worth it to me. Maybe the back-lit feature alone makes it worthwhile.
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10-19-2013
02:31 PM
Just want to also request this enhancement. The Sports App would be better if it shows all currently active games, not just those by conference or just AP Top 25. It would make it easier to follow all the games "live".
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10-14-2013
04:14 PM
What is the best way to get help about X1 issues or questions? After struggling with a Comcast rep over the phone, I tried sending an email itemizing several things and asked for a written reply. I got a phone call from someone this morning who clearly did not read my questions very well and passed me off to someone else over the phone. Again no help. In fact, I was able to "teach" her about a few things I've discovered about the X1. She said "It can do that?". Another hour and a half down the drain! My biggest complaint is with the absence of any way to set "reminders" on the X1 system (as I could do with my previous box). Other posts on this forum expressed the same concern, but I've not seen any official reply (although someone said it was being "worked on" for the future). I like many things about this X1, but this one omission makes me want to get my old box back. I have many "issues" and don't know where to go for help. I'd prefer a written response somehow because I think it's easier to communicate in writing. The phone support takes too long to explain the issue, and I've repeated my question many, many times in the week since I received this new box. I hope I'm not hijacking this question, but I'm new to this site and not sure where to ask a question like this. I suppose I could start a new "topic" here for each of my issues, but that somehow does'nt seem right. Thanks in advance!
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