Just came across this. It is a response to another customer's request for VPN support. It certainly wasn't brought out when the saleswoman was convincing me I needed Triple Play: Thank you for your message. The Comcast @Home product is, and has always been, designated as a residential service and does not allow the use of commercial applications. A VPN or Virtual Private Network is primarily used to connect Internet users to her or his work LAN from an Internet access point. High traffic telecommuting while utilizing a VPN can adversely affect the condition of the network while disrupting the connection of our regular residential subscribers. To accommodate the needs of our customers who do choose to operate VPN, Comcast offers the Comcast @Home Professional product. @Home Pro is designed to meet the needs of the ever growing population of small office/home office customers and telecommuters that need to take advantage of protocols such as VPN. This product will cost $95 per month, and afford you with standards which differ from the standard residential product. If you're interested in upgrading your current Comcast @Home service to Comcast @Home Pro, please e-mail your name, address, and phone number to: firstname.lastname@example.org. Prior to Sept 15th, you will be contacted by one of our Comcast @Home Pro representatives to discuss upgrading from your current Comcast @Home residential service. While VPN is not a prohibited use of the @Home Pro product, Comcast does not provide support for VPN technology. All inquiries regarding VPN should be directed toward your company's network administrator. Currently, the Comcast @Work commercial services do provide VPN support. If your company pays for your internet service, or if you would like to use supported VPN or IP tunneling, please contact our commercial services at 888-638-4338 or visit www.comcastwork.com. If there is anything else we can help you with, please contact us. Thank you for choosing Comcast@Home. Steve Comcast@Home Email Response Specialist
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I installed Comcast Triple Play this month. Technicolor 8305C is the only modem they will support for the VOIP portion. I spent hours of the transfer runaround (never getting a tech, salesperson to salesperson only), polite as could have been until finally after descibing the problem to each new contact and requesting permision to have a tech forward the ports, the last agent said "Sir, if you know what's wrong, then why don't you fix it?" Our conversation went downhill after that. I pointed out that I have 30 days to change my mind with a full refund. Without a word she transfered me to the automated disconnect service. I called the installation contractor. He tol me: "You will receive no help for VPN if you have residential service and subscription support services. They want you to upgrade to business service berfore they will address it." He suggested that I cancel the voice, he would come collect the technicolor modem, I go but a Docsis 3.0 modem at Best Buy, and sign up for Vonage. Pretty sad when the their staff simply could not care less about the customer's satisfaction. I live in Sout Florida and COmcast is the only source of broadband. I was with ATT for 20 years, but they can't get anything but bottom tier ADSL into our fiber optic infrastructure. In the end I have to drop voice, with 4 cell phones in the house, I'll see what life without a landline is like. I couldn't be happier with the 50 mb down and 9mb up I'm getting, but my boss was tired of me working from Startbucks because I can't VPN to the office from home.
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