Same story. Called in, and level 1 support could do nothing. Problem unresponsive to power down, unresponsive to test signal, both of my boxes "died" at the same time, one of them while I was actively watching (channel signal continued, I just suddenly couldn't change channels). Escalated to level 2 support, 48-72 hours before anyone will get back to me. Do they rebate for extended downtimes like this? Paradoxically, my internet still functions, which implies the problem is not a simple cable cut/etc. Combine this with all the deep and abiding weirdness I have experienced with XFinity's DVR functionality (stuff refusing to delete, stuff disappearing for no reason, and in a few cases re-appearing sometimes months later, search function simply not working, incredibly slow, massive typeahead delay, etc)... I am beginning to wonder if I should not give another provider (Century Link, etc) a try.
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