About gtcoatie

I still have to toggle the audio output on the cable box between 720p and 10780i, THEN change the tv input from HDMI to TV and then back to HDMI.   I am going to call the guy at national X1 support and see if there are any updates. ... View more

Ok, got a call from national service guy that said all my signals are good and engineering says my issue is tied to the known issues that they are working on, but no timeframe on resolution.   The past couple of days, I have found a workaround that seems to work. Wake up EVERY day with no volume. If I change the resolution from 720p to 1080i, or vice versa, exit, THEN go to my tv and change input from HDMI to TV and then back to HDMI, I get volume. I have NO idea why....but it has worked the past 2 days. ... View more

Good luck with the chats, but I have found them to be useless. I don't think there is anything a tech can do, but maybe you will be lucky. It is clearly a software issue that needs to be resolved. ... View more

Sailingcp,   Have you tried the video output workaround? ... View more

This is the latest.....   Tech came out yesterday and said there were some signal issues and some ingression in the line. After about an hour, he ended up changing a couple of ends of cables, moving the power supply to the splitter box and that resolved the signal issues. Audio on the tv worked fine.   Woke up this morning and......NO AUDIO. I tried the video output switch from 720 to 1080 and it worked, so I am HOPING that is at least a consistent, easy workaround for the time being.   Talked with the guy at National Support this AM. He checked and said all signals look good. he is going to pass the information onto engineering, but it sounds like this is a known issue since march and they are having a hard time finding a bug fix that works with all tv's. He is going to continue to work the issue.   What is crazy to me is I have NO problem on all my other x1 boxes, just the DVR. I hvae 4 other boxes with 2 hooked up to Vizio, 1 to Magnaox and 1 to Samsung.   If I learn more, I will let everyone know. Any fixes or workarounds that are discovered, let's all share. I cannot change from stereo to surround at all, so that doesnt' work, but the vidoe output does.   ... View more

joejoejoejoe,   This has been installed for months...I have had this issue for a month and had 2 technicians check it and both said the signal was fine.   I hope it is the signal. I will have another cable ran and ready and we will see. ... View more

SOOOOO.....the latest is a call back from the Tier 2 guy. Engineers want to send out a tech to check becuase i have a couple of "irregular" signals. Kind of odd since the Tech there on Monday said all the signals were just fine. Oh well.....who knows.   SO, I have to wait on another tech tomorrow ( Of my last 3 appts, only 1 showed up). We will see how this goes, but I am not holding out much hope.   My question to everyone....have you had technicians come out and check your signal strength? I still say it is something in the software the way he operates. Otherwise, why would rebooting it solve the problem, even if only temporarily?   Amazing..... ... View more

Sorry for so many replies, but maybe we are getting somewhere.   I just had a call from the tier 2 support who said he had elevated my issue (our issue) to engineering. I have his name and number, but don't think I need to share it here, but i will continue to follow up.   It is pretty clear this is a software issue and could be handled via an upgrade. I guess we will see what happens.   I will keep everyone here posted. ... View more

I can get volume through the other audio sources. I am currently using a 12 yr old tv that has multiple component inputs, but the new one I have been trying to install for 3 weeks only has one cmoponent, but multipe HDMIs. I have got to get the audio out of the hdmi.   I tried the change between stereo and surround, but that doens't help me at all. Hard reboots don't work everytime either.   I am presently on a call with Xfinity .....and seem to have a lady that has some clue, but most of the ones you get through 800 comcast have no clue, nor do the online chats. The online tickle me how they have american names, but write like they are Indian......crazy. ... View more

Got home this evening and no audio again....call comcast and they have no clue about this problem. MODERATORS PLEASE HELP US ... View more

Just wanted to post service guy showed up. The volume was NOT working on the hdmi when I went to bed, but he just checked and said it was now (wife at home.....comcast did not show on last two appts, so i did not take off this time). He said he checked all signals and turned off and back on, and still working.   ComcastTeds, any chance they did a firmware update last night that could hvae fixed the problem? it is has been pretty frustrating to not get any response to this problem. Unfortunately for you other guys that have posted here about your same problem, maybe they will take some action since there are more experiencing the same problem.   The tech did tell me he has same setup at this house and has had issues with box resetting, rew recorded light staying on, etc. Said the X1 box seems to be very quirky.   Any anyone hears about a resolution, I hope they will most. I will move my other tv i have been waiting to set up with this box until the HDMI was fixed.....so we will see how it works. It only has one component input and I need itfor another device. ... View more

ComcastTED who is a moderator here has known about this for weeks...I have been PM him. Said it was being elevated but I have not heard anything else.   I can't get it to work on a Vizio or Panasonic ... View more

Ted,   It has been another week....and still no response. What do I need to do? I have already had my box swapped out once and lost everything I had recorded..... ... View more

Thanks Ted, but you told me that last week. I have tried online chat and called support and NO ONE can help. I had an appt for last Tuesday and the technician didn't show up.........it is crazy.   I do appreciate any help you can provide. ... View more

I have the PA px001anm  receiver. I still cannot get any audio out of the HDMI output, but I get a great picture. I read somewhere to turn cable box off, leave TV on and hit the menu button on the remote or the front of the box to be able to enter a menu to check the audio settings, but this doesn't work with my system.   I have a TON of programs recorded and don't want to swap out the box, but i want to change my set up in the living room and need to use the HDMI output, so what can I do to get the output to work properly? ... View more