I agree the ping timeouts and sporadic packet loss are a comcast problem.Rebooted modem and router. No change. Reseated the coax connections outside my home. No change. I connected my laptop directly to the cable modem bypassing my router so I get a different ip address because the mac address changed. This helped a bit but still not 100%. The first hop in a traceroute is misleading. Your default gateway is your first hop which is the comcast network. C:\>ping -t -w 150 18.104.22.168 Pinging 22.214.171.124 with 32 bytes of data: Request timed out. Reply from 126.96.36.199: bytes=32 time=10ms TTL=255 Reply from 188.8.131.52: bytes=32 time=11ms TTL=255 Reply from 184.108.40.206: bytes=32 time=11ms TTL=255 Request timed out. Reply from 220.127.116.11: bytes=32 time=9ms TTL=255 Don't let a technician tell you to change the modem. The problem is not the modem or line. The comast internet is shared for the number of users in a given area, and a busier network will run heavy. My internet was great at my former home. This area is not as good. Yes, icmp (ping) is low priority, but udp and tcp are dropped as well. The packet loss affects my corporate vpn and voice. But comcast does what is usually does, and they do it well. They sell services to make money. Technical support seems to be a lower priority.
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The steps for the HDD reset on Wikibooks is not 100% correct. Power off. Press SELECT once and a menu page will appear with d01 highlighted. Do not press SELECT a second time. Then press the proper keys in the sequence of 1 - 3 - 1. Clr will apprear on the LED. Press SELECT and the box will reset.
I found a second link which also describes the steps. Thanks for the warning but since this is published information from multiple sources, and I have not disassembled the box, I would not consider this tampering.
I recorded one program to see if the fast forward is better. It went from one extreme (very slow) to the other extreme (very fast).
Before HDD reset:
Pressing fast forward one time would move no faster than play. Pressing a second time would go faster and then pause, go faster and then pause. The pattern would repeat. I suspected fragmentation which is the reason I wanted to format the drive to start clean. I have two DVR boxes and the pattern is the same on both. It is very annoying.
After HDD reset:
I recorded one program after a reset on one box. Pressing fast forward one time will skip ahead by about three minutes so now it is easy to jump farther than I want. I have not decided which is worse. I will record more and continue testing.
Thank you for the suggestions. A last resort is to look for my own DVR which may perform better but that will take some time to research the various models. Again, no X1.
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Can I format the internal hard drive on a Motorola non-x1 dvr? Playback seems ok but fast forward is very slow. I am sure the drive is very fragmented because of the many programs that are recorded and then deleted so there must be a lot of free space. I have read the information about an external drive but what about the internal drive?
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Hello Comcast team,
I know the time on my box is sent from the central system and I cannot adjust it. The time has always been 1 - 2 minutes faster than the programming. For example, if the box shows 8:00pm then I would expect to see the next program starting. However, I see either the end of the previous program or advertising between the programs. The next program starts at 8:01 or even 8:02. I always have to extend the DVR recording time by one or two minutes or else the ending may be cut off. It has been this way for years and I am not the only one with this problem. My family and work friends are the same. We all show the same time so the problem is not a time zone issue. I do not have X1 but friends at work do have X1 so the problem is not the type of system used. I called customer service years ago to report this and they rebooted my box because they did not understand. I moved almost two years ago and it still does it. I added a second box and that does it. It is not an equipment issue but a programming issue. I am tired of setting all recordings to add 1 - 2 minutes. Any ideas?
Frustrated in Florida
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