About greytheo

@i-am-nerdburg wrote: This post was moved to a secure location because it violates the forum guidelines (inappropriate or disruptive). http://forums.comcast.com/t5/Forum-Guidelines/Posting-Guidelines/td-p/866289 I see that you removed my comment which was not inappropriate nor disruptive.  Would you care to give an explanation? ... View more

@ladyhobbit wrote: I totally DON'T know what to do......baffled. f ah. You have a couple avenues open for you to express your discontent: 1) go to https://www.comcastsupport.com/chatentry/?Trouble.Internet.Other@ and chat with a Comcast CSR stating clearly and camly that you want access to the HBO content you pay for on your Roku device.  Tell them that you are considering canceling your service unless Comcast grants access to the content you pay for.  Let them know that other TV providers grant said access. 2) Send a tweet to @ComcastCares and @Matt_CIM and succinctly let them know your complaints.  Ultimately, this forum is not the best place to air grievances because the Comcast powers that be are unaware of its activity.  The only powers we have are to file complaints and cancel subscription.  If you want to do something: file a complaint or cancel. ... View more

@ladyhobbit wrote: All I want is my Netflix. (AND fx and spike, and a few others) Then you are in luck! Comcast has no power to prevent you from adding these third party channels to your roku.  This forum is specifically about HBOgo on roku, which they do have power to prevent. ... View more

@Wellesley72 wrote:   I have been a Comcast customer for over 20 years (counting predecessors to Comcast.)  You would think that Comcast would show some support to their long-standing customers.  However, the customer reps that I have spoken to seem to care less if I switch.  They are also clueless about HBO GO and have no idea what a Roku player is.  So much for customer service... If you were a Comcast Rep, would you care?  These guys don't make much, they deal with basic questions all day long (did you try plugging it in?) and because Comcast's customer support structure is broken, they get yelled at DAILY by frustrated customers.  Turnover rates are high and morale is low.  The Reps don't care if you cancel, but a trend in cancellations is going to get management and executives concerned.   The reps are clueless about HBOgo and Roku.  But if you push hard enough, they will be informed by coworkers or management and that will ultimately raise awareness at Comcast of this issue.  Always ask them to file a complaint on your behalf. ... View more

@Wellesley72 wrote: In the Boston area, students at Harvard University who are plugged into their Comcast system can get HBO GO on their Rokus. On-campus residents at Harvard University and University of Washington are able to access HBOgo due to a deal that these two universities have with HBO (or other cable powers).  Check out hbogo.com/#help/ then select Colleges and Universities to see details.   Comcast is waiting for Roku to write them a check before they grant their users access to HBOgo on Roku.  Once Comcast gives the nod, HBOgo writes one line of code and Roku users have access to the content they pay for. ... View more

@DMilnerJax wrote: I hate to tell you that a rep told me the same thing a year ago. I wouldn't hold my breath. Complaints are one of the only tools we possess.  Well, that and cancellation with directed reasoning.  I don't feel bullish about Comcast granting access to HBOgo for Roku users in the near future but complaining and cancelling are some of the few tools we have to communicate effectively and to effect policy changes.  With Comcast, it is all about the bottom line.  If they can short change their customers without them leaving then they are happy as pie.  Comcast needs to see teeth if they are to enact policy changes. ... View more

@Dubguy wrote: ....3) Mention their lack of attention to their so-called "support forum", and include the bad publicity they are advertising on their own web site by ignoring it.   These same companies will often have a staff of people waiting for you via online chat. Bad resource management These forums are great for troubleshooting technical issues.  They are not great for lodging complaints and dealing with policy issues.  The question is how does one best raise a complaint.  And since Comcast is overstaffing their online chat department, that is the place to go.  Plus, the chat reps seem to be the most knowledgable and responsive.     ... View more

Hey all, if you guys want to effect change, go to https://www.comcastsupport.com/ChatEntry/ and chat up a representative.  Let them know 3 things:   1) Comcast does not grant access to HBOgo app on Roku while other cable providers do, 2) HBOgo access on Roku is important to you, and although you don't want to change cable providers, you will if Comcast doesn't allow access in the near future, 3) Ask that your concerns are forwarded to upper management.   The rep that I talked to told me that they were getting a few of these requests and that the "upper tier" management were discussing HBOgo on Roku.  What we need to do is blast them with requests for hbogo support on Roku.   The bottom line: they do not care about this forum so it is best not to waste your effort here.  Also, don't even bother with calling in.  I was transferred 5 times and waited on hold for 45 minutes just to get "Comcast doesn't currently support HBOgo on Roku."  That was from a supervisor who told me that there was no one above him I could talk to.       ... View more