About ComcastSarah

Guide Readability is going to be available for everyone this weekend - likely Saturday. To check it out, go to Settings > Comcast Labs > Guide Readability.    From here, you will see a preview of each of the options, including the original default view which exists today. Once you have had a chance to try it out, I'd love feedback reported in this channel.  ... View more

@TerriB wrote: @ComcastSarah wrote: @TerriB wrote: @ComcastSarah wrote: TerriB, Got it, thanks for the detail. The changes we made are only on the Grid Guide screen. The brief description that appears in the lower part of the screen of the Grid Guide is included in the changes. The stand alone pop up window is not included in this first phase of changes. But this is great feedback and is exactly the kind of information we are looking for to help in our next iteration.  That makes no sense. Why change just part of it? What good is being able to read the guide and not be able to read the program description? I was excited about this and now I am extremely disappointed.   All the input from users about the font and Comcast only goes half way?  Are we are not considered smart enough to test and feedback on something we have fought so hard for? What happened to the 'code' for the font options we had until 2014? Although it is not a difficult change to programmatically increase the font size, it is a huge effort on the testing side. For every screen you change the font size, you have to ensure that the font properly displays and doesn’t run off the screen, clip strangely, etc. It’s not something we can change in a matter of just a month.   We also do not have a clear understanding of what design elements are causing customers to have trouble reading the Guide. It may be font size for one person, but color contrast for another person. As many customers have commented in this forum thread, TV’s display interfaces differently. The point of this setting in Labs is to test a few changes and get feedback from customers about what the best solution is before we completely overhaul the entire system.   It would be irresponsible to make assumptions about the problem and solution and waste engineering and testing efforts if it doesn’t actually solve the problem. Sarah, hows about letting a few of the users with the problem test the changes. We are the ones who say we need font options but are not the ones testing it? Only we know what will work and what won't. Most companies choose beta testers from their user universe but never heard of that from Comcast. Are users who fought so hard for font options not smart enought to test and feedback and be involved in the process? What happened to the 'code' for font options that was in X1 general settings until it was removed in 2014? My earlier post did request feedback and I asked for users to post in this thread. I know many of the people who comment in this thread have the problem, which is exactly why I requested for feedback to be posted here. Thanks everyone in this channel for your help and I look forward to reading your posts once this is in production. I will comment again in a few weeks when the feature is in production. ... View more

@TerriB wrote: @ComcastSarah wrote: TerriB, Got it, thanks for the detail. The changes we made are only on the Grid Guide screen. The brief description that appears in the lower part of the screen of the Grid Guide is included in the changes. The stand alone pop up window is not included in this first phase of changes. But this is great feedback and is exactly the kind of information we are looking for to help in our next iteration.  That makes no sense. Why change just part of it? What good is being able to read the guide and not be able to read the program description? I was excited about this and now I am extremely disappointed.   All the input from users about the font and Comcast only goes half way? Although it is not a difficult change to programmatically increase the font size, it is a huge effort on the testing side. For every screen you change the font size, you have to ensure that the font properly displays and doesn’t run off the screen, clip strangely, etc. It’s not something we can change in a matter of just a month.   We also do not have a clear understanding of what design elements are causing customers to have trouble reading the Guide. It may be font size for one person, but color contrast for another person. As many customers have commented in this forum thread, TV’s display interfaces differently. The point of this setting in Labs is to test a few changes and get feedback from customers about what the best solution is before we completely overhaul the entire system.   It would be irresponsible to make assumptions about the problem and solution and waste engineering and testing efforts if it doesn’t actually solve the problem. ... View more

TerriB, Got it, thanks for the detail. The changes we made are only on the Grid Guide screen. The brief description that appears in the lower part of the screen of the Grid Guide is included in the changes. The stand alone pop up window is not included in this first phase of changes. But this is great feedback and is exactly the kind of information we are looking for to help in our next iteration.  ... View more

@TerriB wrote: @ComcastSarah wrote: Hi everyone,   In our next release, which should go out to customers in a few weeks, we have a new setting in Comcast Labs that allows users to increase the font size of their Grid Guide. There are three different options, along with the default setting if you wish to return to the look of the Grid Guide that exists today. We know that inability to read the guide has been an issue for some time, and we hope that these changes are a step in the right direction. Once you have had a chance to use this new setting, please post feedback and suggestions in this thread, or feel free to direct message me.   Here are the steps to turn the setting on:  Go to Settings > Comcast Labs > Guide Readability    Thank you, Sarah   Sarah, I just picked myself off the floor after fainting dead away over this news. The 'dead horse' may be able to finally rest in peace.   Can I be so bold as to assume this will mean that if  I  enlarge the font on the guide-  the 'info' window text will also be larger? Thats the part we just cannot read at all.   Will you be alerting us to the timing of this release...PLEASE and Thank You 🤓😀😍🎈🎈🎈 Can you upload a picture of what you call the 'info' window text? I just want to make sure I know what you are referencing before I respond to your question.    Yes, I will definitely let you know timing once I have a better idea. It will be in a couple of weeks. ... View more

Hi everyone,   In our next release, which should go out to customers in a few weeks, we have a new setting in Comcast Labs that allows users to increase the font size of their Grid Guide. There are three different options, along with the default setting if you wish to return to the look of the Grid Guide that exists today. We know that inability to read the guide has been an issue for some time, and we hope that these changes are a step in the right direction. Once you have had a chance to use this new setting, please post feedback and suggestions in this thread, or feel free to direct message me.   Here are the steps to turn the setting on:  Go to Settings > Comcast Labs > Guide Readability    Thank you, Sarah   ... View more

@jldi wrote: To ComcastSarah. The problem is not with the size or resolutions of our TV's. Most of us have the same TV's that we had before upgrading to the X1 box. With the old box the guide was very easy to read, very hard with the X1 box. The X1 box IS THE PROBLEM. Please talk with your supervision to address this problem. I may downgrade to go back to my old box if this issue is not resolved. I understand. But if those experiencing the issue can send their make, model of TV, resolution, etc., it would be helpful. The screenshot that was posted looks incredibly distorted, and this is not how it looks on any of my TVs on X1 in my house, or in the office. As much information as possible is very much appreciated.  ... View more

@RobW15 wrote: Posters have asked for an image.  This is how bad our program guide is. RobW, can you tell me the make and model of your TV where you see that Guide? ... View more

@TerriB wrote: @ComcastSarah wrote: @TerriB wrote: @CCAndrew wrote: s not work. Watching several episoldes of same show On Demand and there is no easy way to get back to the episode list so decided to try 'recent searches' but nothing shows up on the search page. I restarted the box but still not working. This seemed like a great new tool but if it won't even work the first time....grrrr. __________ Terri, in the tools menu, under Comcast Labs there's a Recent Searches, it may need to be turned on, the default is off Thanks Andrew, I turned it on for the first time in Labs and thats when I found out it would not work. Restarted and still nothing. I called and they sent a refresh signal to the box and now it works. I like that feature. Hi Terri,   Recent Searches will only start tracking your searches after you turn it on in Comcast Labs. You also must search on the mini search screen or in full screen search to have your history tracked. This does not include browsing through On Demand. Let me know if you are still having issues. I would love to get more feedback from you after it starts working for you properly.   Thanks! Sarah, Recent Searches works well now and we really like it Great, I am glad to hear it Teri! Please let me know if you encounter any issues or have additional feedback. Are you using it more in the For You section, or from the Search screen? ... View more

@TerriB wrote: @CCAndrew wrote: s not work. Watching several episoldes of same show On Demand and there is no easy way to get back to the episode list so decided to try 'recent searches' but nothing shows up on the search page. I restarted the box but still not working. This seemed like a great new tool but if it won't even work the first time....grrrr. __________ Terri, in the tools menu, under Comcast Labs there's a Recent Searches, it may need to be turned on, the default is off Thanks Andrew, I turned it on for the first time in Labs and thats when I found out it would not work. Restarted and still nothing. I called and they sent a refresh signal to the box and now it works. I like that feature. Hi Terri,   Recent Searches will only start tracking your searches after you turn it on in Comcast Labs. You also must search on the mini search screen or in full screen search to have your history tracked. This does not include browsing through On Demand. Let me know if you are still having issues. I would love to get more feedback from you after it starts working for you properly.   Thanks! ... View more

@Thudd13 wrote: I was wondering if there is going to be an update to the search function. On the old operating system, a search would not just go to the name of a program, but also to the description, such as a search for "pirate" turning up a food network program when the host is in the Caribbean. Currently, the X1 search seems to only search names, is there a way to modify this? Thanks for your time. Hi Thudd13,   This is a great suggestion, and it is something we hope to do in the future. Once I have more information about timing, I will let you know. I have a question for you – have you had a chance to test the new Recent Searches feature in Comcast Labs? If so, I’d love feedback if you think it is useful. Thanks again for your suggestion! ... View more

@samuelsaml wrote: When is the x1 remote with voice control coming out im in boston Sam The remote has still not been released to any customers yet. I do not have a date for the release but will try to find out. ... View more

@pvik87 wrote: I'm having that identical issue as the past several posts. Got the X1 installed on May 7th, now May 11th and still have no way to view any On Demand content. Just states "Mark Watched" and for premium networks I've subscribed to it is asking me to subscribe in order to view them... I have gone through chat support a couple times now with a couple support tickets now open. Apparantely they will contact me within 48 hours for a resolution but after reading the past posts I'm now having reservations. Any help or advice would be appreciated.  pvik87,   Have you heard from support yet? If not, can you please send me a personal message with your account number? I will have someone from our support team reach out to you.   Thanks! ... View more

@tmeader wrote: I've had this issue on our X1 DVR since my install on April 25th. Called twice now and have two support cases open (supposedly), but have heard ZERO feedback from Comcast support about this yet. Every single On Demand program (and yes, it's definitely a program with the On Demand logo on the right) only has the option of either "Mark Watched" or occasionally "Record" underneath it when you select it. The choice to "Watch" never shows up. Every On Demand program also always shows the weird $3.234557372xxxxx  values under the show titles every time. Does anyone at Comcast have ANY clue what's going on? Or how I can go about getting a refund for my inability to use the service I'm paying for? tmeader, I have asked someone from our support team to contact you. Please send me a personal message if you have not heard from someone by tomorrow evening.   Thanks! ... View more

@Titanic1701 wrote: @ComcastSarah wrote: @Titanic1701 wrote: @ComcastSarah wrote: @Titanic1701 wrote: Search does not work on X1. I had a recording conflict showing for tonight. Fargo was one of the shows during theconflicted time and I know FX always re-airs their shows multiple times during the week. I did a search for Fargo, and the only times that showed up were the "NEW" episodes next week, and the week after. I go to the guide, and low and behold, immediately following the "New" epsiode tonight, they are re-airing the same episode. Why did that repeat show not show up on the search? Titanic1701,   I think I may know what is happening. The first time you searched, did you search for Fargo from Search in the main navigation or quick search over live video? You would be taken to the Fargo series screen with episode info. And was your second search from within the grid guide? Let me know if this was the actions you took so I can try to help.   Thanks! I went to the scheduled recording of Fargo, clicked on "info" then clicked on "Episodes". That took me to the upcoming episodes that did not list any repeats. I did not do a second search. I simply went to Fargo in the guide, and it was listed in the time slot just after that it was airing agaiN. So, I set that up to record. Thanks for the additional information. Right now, the Episode information does not list other times - which is obviously not ideal. We actually have already been working on a new design so the screen can handle additional times for a listing. Our engineers should begin working on it in the very near future. I apologize for the frustration it is causing in the meantime! It used to work out this way. Until this is resolved, is there a way to search that will show up coming air times for repeats? My best suggestion is to search while in the grid guide (using the buttons on your remote). Unfortunately there is no real way to search for the specific episode, but if you search "Fargo", it will jump you to the next time it airs. ... View more

@Titanic1701 wrote: @ComcastSarah wrote: @Titanic1701 wrote: Search does not work on X1. I had a recording conflict showing for tonight. Fargo was one of the shows during theconflicted time and I know FX always re-airs their shows multiple times during the week. I did a search for Fargo, and the only times that showed up were the "NEW" episodes next week, and the week after. I go to the guide, and low and behold, immediately following the "New" epsiode tonight, they are re-airing the same episode. Why did that repeat show not show up on the search? Titanic1701,   I think I may know what is happening. The first time you searched, did you search for Fargo from Search in the main navigation or quick search over live video? You would be taken to the Fargo series screen with episode info. And was your second search from within the grid guide? Let me know if this was the actions you took so I can try to help.   Thanks! I went to the scheduled recording of Fargo, clicked on "info" then clicked on "Episodes". That took me to the upcoming episodes that did not list any repeats. I did not do a second search. I simply went to Fargo in the guide, and it was listed in the time slot just after that it was airing agaiN. So, I set that up to record. Thanks for the additional information. Right now, the Episode information does not list other times - which is obviously not ideal. We actually have already been working on a new design so the screen can handle additional times for a listing. Our engineers should begin working on it in the very near future. I apologize for the frustration it is causing in the meantime! ... View more

@Titanic1701 wrote: Search does not work on X1. I had a recording conflict showing for tonight. Fargo was one of the shows during theconflicted time and I know FX always re-airs their shows multiple times during the week. I did a search for Fargo, and the only times that showed up were the "NEW" episodes next week, and the week after. I go to the guide, and low and behold, immediately following the "New" epsiode tonight, they are re-airing the same episode. Why did that repeat show not show up on the search? Titanic1701,   I think I may know what is happening. The first time you searched, did you search for Fargo from Search in the main navigation or quick search over live video? You would be taken to the Fargo series screen with episode info. And was your second search from within the grid guide? Let me know if this was the actions you took so I can try to help.   Thanks! ... View more

@G0Sharks wrote: Our bed room x1 box does not connect to our main box. We can still watch TV, but none of our recordings can be accessed or watched on the bedroom box only the main box. G0Sharks, do you have Anyroom DVR? If so, I recommend calling Customer Service so they can check your account for any connection issues. ... View more

@breti wrote: I have seen online that some people apparently have the ability to set the font size of the Guide.  I do not have that option on either the main DVR or satellite boxes.  Is it a hardware or SW version number issue? breti,   There is not an item currently on the roadmap but we have heard that customers are interested in having the ability to change their font size. We are working to prioritize this ask. ... View more

@Meesha6103 wrote: I had my x1 platform installed yesterday, is there a reason why I still cant connect my apps? I keep receiving the message that the device is unavailable. Meesha6103, I recommend calling customer service so they can look up your account information to help with this error. ... View more

@mjimenez1167 wrote: I will be getting the new X1 box soon and seen that is has apps. Cant locate what apps X1 has, was wondering if it has one for Amazon Prime instant video? I use prime for my orders and watching stuff on my tablet, my wife gets free books for her kindle. So, if there is a app for instant video that would be great, but if not, will there be? @ComcastLarry wrote: This thread is specifically focused on X1 – Apps, Search & Other questions, suggestions or issues.   mjimenez1167, we do not currently have Amazon Prime instant video app. We do have a Send to TV app - this URL has more information: http://customer.comcast.com/help-and-support/cable-tv/download-and-use-send-to-tv/   Would this help with the video you are looking to stream? ... View more

@breti wrote: Just had X1 installed today and love it.  However, on the main DVR I can not see any On Demand.  When I go to a show that is OnDemand in the Guide all I see is an INFO button, not the WATCH button.  Works perfectly on the 2 remote boxes.   Thoughts? breti, what are the titles that you are trying to watch OnDemand? Can you tell me the exact steps you are taking through the guide? ... View more

@styckx wrote: Is the text in anyones Facebook app overlapping each other and not formated correct on the newsfeed page? I have friends names overlapping status update text half off the retangle. Hitting ok to view it displays right but the newsfeed is completely borked.    I also don't see any share options in the guide or info screen.. Am I missing something here?  styckx, what kind of TV do you have? What is the resolution? ... View more

@samuelsaml wrote: Is there any beta tests i can join that you can find for me? Sam Hi samuelsaml, We are only doing internal beta tests with employees at this time. I apologize! ... View more

@samuelsaml wrote: Comcast sarah i have a question you do know about the new x1 remote with voice control im in the greater boston area and been a customer for about 11-12 years why am i not eligible for that   Sam Hi Samuelsaml,   The new X1 Remote with Voice Control is not available to customers yet. It will be available later this year for customers. Check back for more information about the release date! ... View more

@BellevueBob wrote: Just want to also request this enhancement.  The Sports App would be better if it shows all currently active games, not just those by conference or just AP Top 25.  It would make it easier to follow all the games "live". Thanks BellevueBob for your comment! I've shared this feedback with our product management team! There is an update to the app that will have a new panel called "My Games" that will be the default panel if your favorite team is visible in the Sports app schedule. Although you could potentially add a favorite team that is not live in your viewing area, it will allow you to add teams from different leagues and view them on one screen. ... View more

@mrbbrad wrote: The Sports App defaults to baseball when it opens. I don't care about baseball. Can I customize it to open on NFL or NCAA football instead?   Thanks Hi mrbbrad,   Unfortunately you cannot customize the app to be sticky to your favorite sport. However, in the next release there will be a new default panel called "My Games" that will be the default panel if the user's favorite team is visible in the sports app schedule. If there are no favorite teams in the sports app schedule, MLB will still be the default panel.     ... View more

@Schilffarth wrote: I am using the Xfinity TV Remote, not X1 remote.  Didn't even know there was one.  It will let me do everything from the app except record or delete recordings, but I can change channel and choose something from the list to "watch on TV". Hi Schilffarth,   I am sorry you are unable to use the remote DVR capabilities. Check out these two sites: http://customer.comcast.com/help-and-support/xfinity-apps/setting-up-the-cable-tv-app http://customer.comcast.com/help-and-support/xfinity-apps/top-tips-for-cable-tv-app   If you are still having trouble, you may want to call customer service directly so someone can help you troubleshoot. ... View more

@manofbull wrote: @manofbull wrote: Sarah, could you please check on the status of CR333575350? ------------------- Hi manofbull. I have reached out to our team to get a status on this ticket. I will follow up with you in a personal message once I have details. Thanks! ------------------- Thanks Sarah, ------------------- Hi manofbull. I reached out to our customer care reps about your ticket - the issue appears to be resolved. Please let me know if this is not the case. ------------------- Sarah, I just checked and it still doesn't work. -------------------- Sarah, at 1pm today, it started working. Please thank whomever for me. Thanks. --------------------- Sarah, this morning it is back to not working again. Is there anything I can do? Let me follow up and find out what is going on. ... View more

@manofbull wrote: @ComcastSarah wrote: @manofbull wrote: Sarah, could you please check on the status of CR333575350? Hi manofbull. I have reached out to our team to get a status on this ticket. I will follow up with you in a personal message once I have details. Thanks! Thanks Sarah, Hi manofbull. I reached out to our customer care reps about your ticket - the issue appears to be resolved. Please let me know if this is not the case. ... View more

@manofbull wrote: Sarah, could you please check on the status of CR333575350? Hi manofbull. I have reached out to our team to get a status on this ticket. I will follow up with you in a personal message once I have details. Thanks! ... View more

@Schilffarth wrote: I have X1 and have always used my iPad as remote to schedule programs to record.  Since the X1 install , I can do everything on the iPad except record. It just says "syncing" and never does. Hi Schilffarth. Are you using the XFINITY TV Remote App to schedule programs to record? The X1 Remote App does not yet have DVR Management capabilities integrated in the app.   If so, make sure you have an active Internet connection and make sure the set-top box you are trying to tune is turned on and compatible with the XFINITY TV Remote app for TV control. Learn more about the XFINITY TV Remote App here: http://customer.comcast.com/help-and-support/xfinity-apps/top-tips-for-cable-tv-app ... View more

@DE4MAIL wrote: Dumb question. Downloaded the X1 TV app from the Apple store onto an IPAD.    Sign in.  it fires up, asks which DVR to use.  But then nothing.     App has no effect on DVR.    Tried going to x1.comcast.net/portal... only thing that does is ask about settigns for Pandora etc.       Is there an activation for the IOS app?  If so where?  How?   thanks DE4MAIL I am going to send you a private message so I can get more information from you. ... View more

@clemmy69 wrote: I can't figure out how to get my facebook on my new x1.   Hi clemmy69. To connect your Facebook account to your X1 STB, visit the X1 website at http://x1.comcast.net/webportal/home and connect the third party accounts you want access to. ... View more

@rahrza wrote: how do i get pandora for xfinity x1?? Hi rahrza. To connect your Pandora account to your X1 STB, visit the X1 website at http://x1.comcast.net/webportal/home and connect the third party accounts you want access to. ... View more